Shaw GMC Chevrolet Buick - Service Centre

Just can't seem to get things done in a timely fashion. I used to use Shaw GMC to service a Pontiac Aztek that was still under warranty. I lost count of how many times the vehicle was dropped off in the ea I used to use Shaw GMC to service a Pontiac Aztek that was still under warranty. I lost count of how many times the vehicle was dropped off in the early morning for something as small as an oil change. They would have it all day and when I would call in the afternoon they would tell me that they never got to it. Eventually I got fed up and took my business to another GM dealer. Shaganappi. Service was great there. I purchased a gift certificate for a detail service last fall at a charity auction. I was a bit skeptical from my previous experience with Shaw GMC but decided to give them another shot as it had been many years since I had gone there. I've now tried several times since last fall to book the truck in for the detail but continually get a run around as to when and if they will be able to do it. I contacted them last week to book an appointment. I was told that they would have openings later in the week. When I called back to book, I was told that they would not book me in for at least a month due to staff shortages. I suspect I will end up just walking away from this certificate. This place is just too frustrating to deal with. More

A Year later and still fighting to get the problem solved. In May 2013 My truck started burning oil so I brought it into Shaw GM to get the problem resolved. They topped up my oil and was told to come back whe In May 2013 My truck started burning oil so I brought it into Shaw GM to get the problem resolved. They topped up my oil and was told to come back when it started burning the oil again. I brought my truck in within 3000KM and they booked my truck in to get the pistons and rings soaked which we were told was a 6 hour job. I continued to call as time went passed and was getting no answer as to what was going on with my truck. After 3 weeks I had gotten my truck back and was only offered a rental the day before my truck was finished, as I was unaware I could get one while my truck was in the shop. When I left I was asked to do an oil consumption report so every other time I filled the truck with gas I would check the oil and mark it down with what conditions I drove in (highway or city) the oil level and the kms. After 3000KM I brought my truck back into Shaw and was told I wasn't allowed to fill out the oil consumption report and that we would have to start again and I would have to bring my truck in every fill up of gas. Once I finished this oil consumption report at another 3000KM I was told the service techs that were filling out the oil consumption report weren't allowed so that oil consumption report was also VOID so we would have to start it for a third time. The third time we did the oil consumption report I had to have the head mechanic fill out the oil consumption report. Once I was part way through the third consumption report and burnt enough oil to not show on the dipstick (2L) they agreed to take the truck in to replace the pistons unless they found scoring in the cylinder then I would get a new engine block. Over a year later and I finally got the new engine block a week ago. I brought my truck into Shaw GM in March 2014 because my engine light was on and was burning oil. They cleared the codes after the truck being in the shop for 3 days but didn't know what the codes were so it wouldn't be under warranty, so I was told I had to pay and they would figure out whether to re-reimburse me later. While my truck was in the shop I needed a vehicle to get to work and they rented me a truck saying if the issue wasn't covered under warranty I would have to pay for the rental. When I picked up my truck I noticed the check engine light was on before I could even drive away and went back in to be assured that it wasn't on when they pulled my truck around front and cleared the sensors again. After calling a few times and getting no progress, I called GM Canada. GM Canada told me it would have been covered under warranty as all sensor were covered under warranty and the rental should have been covered as well and asked Shaw GM to pay me back the cost. I have been speaking with Shaw GM for 4 months already trying to get them to issue the check. I just received a check and it is $200 short of what it is suppose to be. More

Problems Solved I go to Shaw GMC for Regular Servicing & maintenance on my 2010 Isuzu Truck, and I have to say that Barry Wong always gives the best customer service, I go to Shaw GMC for Regular Servicing & maintenance on my 2010 Isuzu Truck, and I have to say that Barry Wong always gives the best customer service, He understands the problems I've had in the past, there's been a few hiccups, but he handles them honestly and quickly, Barry always gets back to me right away, and I can see he really tries to correct things and really has done an excellent job. Thank you Barry Wong. More

Excellent Customer Service I cannot express enough how pleased I was dealing with Lisa Calhoun. What a nice surprise when customer service these days seems non- existent. Not on I cannot express enough how pleased I was dealing with Lisa Calhoun. What a nice surprise when customer service these days seems non- existent. Not only was it service with a smile, Lisa is knowledgeable she answered all the questions I had, she took the time to keep me updated on the status of my vehicle, went over all the details of the repair, ensured that a service car was ready for me while my repairs were being taken care of. Overall what a great experience we need more Lisa's working out there :) keep up the great work! Hope to deal with you again thanks Lindsay Salonius More

Rob was very friendly and called me all throughout the day to tell me how the car was coming along. And they installed the pink hubcaps on my car for free day to tell me how the car was coming along. And they installed the pink hubcaps on my car for free More

Lisa was excellent. She made sure I was very satisfied with my needs and even went further to ask questions I was not expecting. Wonderful! with my needs and even went further to ask questions I was not expecting. Wonderful! More

I recently ran into some issue with my leased Silverado from Shaw and because of extended warranty purchase , brought it to Shaw to get it serviced. I had purchased a vehicle and leased this truck through from Shaw and because of extended warranty purchase , brought it to Shaw to get it serviced. I had purchased a vehicle and leased this truck through Shaw and came away with a bad taste in my mouth as the customer service wasn't great... I had resolved to take my business to another dealer when the lease with up. This all changed when I met with Myranda Cook - Service Advisor at Shaw, she took excellent care of me and my vehicle and got it all organized quickly and professionally. This excellent customer service experience has changed my mind on where I will purchase and lease in the future. Thank you Myranda - excellent job, better person! More

I have brought a number of vehicles to Shaw for service over the past few years. Staff have always been friendly and helpful, however more importantly, Shaw staff have worked very hard to resolve some diff over the past few years. Staff have always been friendly and helpful, however more importantly, Shaw staff have worked very hard to resolve some difficult issues. The technical knowledge of staff along with ongoing persistence have resulted in positive results I've not seen from other dealerships. As a customer I believe that my standards for expected for overall service satisfaction are quite high and in the past have not been met by many service agencies. I do not hesitate to use Shaw as a service provider. One of the shop foremen (Matt) has worked diligently with the service technicians to make sure all my problems have been addressed. Most recently I had taken in a Buick Enclave with a power steering noise, air bag lamp, front end clunk intermittent navigation radio and a power seat that jerked quite sharply with any fore/aft movement. These problems have now been resolved. Thanks! More

Great customer service. Listened to the problem and were very co-operative in trying to figure out the problem. Quality of work so far so good. Shuttle service is good. The labor charges were nominal. A very co-operative in trying to figure out the problem. Quality of work so far so good. Shuttle service is good. The labor charges were nominal. All in all a warm experience in this cold weather. More

Kept me up to date with the progress of the work and explained any options I had. Very friendly and willing to fit in around my time frame. explained any options I had. Very friendly and willing to fit in around my time frame. More