Shaw GMC Chevrolet Buick

Excellent service and communication. Service advisor JC was attentive and ensure all issues were addressed. A+ team all the way around! Service advisor JC was attentive and ensure all issues were addressed. A+ team all the way around! More

Excellent communication from start to finish, very polite, always responded quickly, there were no surprises along the way, all explained very well. polite, always responded quickly, there were no surprises along the way, all explained very well. More

I scheduled an appointment with Shaw GMC to have the oil changed on my 2012 GMC Terrain on March 11th. When I arrived, one of the service associates assisted me. I provided him with a $50 coupon and asked w changed on my 2012 GMC Terrain on March 11th. When I arrived, one of the service associates assisted me. I provided him with a $50 coupon and asked what the total cost would be. He advised that he would provide the final price at the end of the service because he could not apply the coupon at that moment. After waiting approximately one hour and fifteen minutes for what was supposed to be a basic oil change, I was presented with a bill totaling $162. When I reviewed the invoice, I noticed that although the coupon had been applied, there was an additional inspection charge of approximately $100 that I had never authorized. I questioned the associate about why this inspection was performed without my approval. The same individual who initially assisted me stated that he had mentioned they would do a “walk around” of the vehicle, which was never explained as an additional paid service. At no point did I consent to any work other than an oil change. I requested to speak with a manager immediately. After waiting about 10 minutes, the same associate returned without the manager and informed me that the inspection charge had been waived. This situation was extremely concerning, as the work had been added without my authorization. When I booked the appointment, I was very clear that I only wanted an oil change. I originally purchased this vehicle brand new from this dealership in 2011, which makes this experience even more disappointing. Unfortunately, this was one of the worst customer service experiences I have had at a dealership. The lack of transparency and the attempt to add services without proper authorization was both frustrating and embarrassing. In the end, I paid $102 for the oil change. Based on this experience, I will not be returning to Shaw GMC for service and would not consider purchasing another vehicle from this dealership in the future. More

Efficient there to serve friendly staff accommodating always have a solution keep up the good work always have a solution keep up the good work More

Just had my vehicle serviced for the second time at Shaw. Scott Emsley in the service department was professional and very helpful. The vehicle was serviced to every detail. Again, a very pleasurable experie Scott Emsley in the service department was professional and very helpful. The vehicle was serviced to every detail. Again, a very pleasurable experience. Thank you Shaw GMC. More

Amazing Service right from the start! Took our car in with a failed Water pump! Melissa Tulk was on it immediately, got us covered under Warranty! Scott Emsley was always in contact and w Took our car in with a failed Water pump! Melissa Tulk was on it immediately, got us covered under Warranty! Scott Emsley was always in contact and within 5 hours on the same day car was repaired and back to us! Thank You for amazing service and incredible work done by the mechanics on a very difficult job! Highly recommend Shaw, bought our car there, will continue to service it there! More

I had my my truck serviced at Shaw GMC and it was a pleasurable experience. Kaylee There-Quast was my service advisor, she was very pleasant and kept me advised on the progress of the work being done. pleasurable experience. Kaylee There-Quast was my service advisor, she was very pleasant and kept me advised on the progress of the work being done. More