Shaganappi GM

I came in for an oil change a month and half ago and the service rep talked me into the 30 point inspection. In the afternoon she phoned me back and said there is about $3000 worth of repairs that should be service rep talked me into the 30 point inspection. In the afternoon she phoned me back and said there is about $3000 worth of repairs that should be completed. Some I agreed but the one that I did not trust was the rear brakes need to be replaced at a cost of $1400. I said no and over a 2 week period I had a second and third check at reputable shops.. Both said the brakes and rotors were ok. i trusted Shaganappi to tell me the truth on repairs but after this misleading lie I WILL NOT BE RETURNING TO SHAG EVER AGAIN. Their lies have cost them a customer. More

Do not trust them, I booked an appointment to change the headlight assembly 20 days in advance to make sure they have the part. I dropped my car there at 9 am and was waiting there when I went back to check headlight assembly 20 days in advance to make sure they have the part. I dropped my car there at 9 am and was waiting there when I went back to check my car status after 4 hours. The front desk lady ( Joy)said they don't have part! It takes 4 hours for them to find out that they don't have the part! I am going to escalate the problem with GM. Don't go there, don't trust the 5-star! They beg customers for a good review! More

DO NOT BUY A VEHICLE WITH Shaganappi GMC! Absolute worst sales and service experience ever (too frustrated to give details). If you expect "NO transparency, integrity or professionalism" t Absolute worst sales and service experience ever (too frustrated to give details). If you expect "NO transparency, integrity or professionalism" this is your place....all other informed potential customers please STAY AWAY! More

Had an oil change and tire swap booked at this dealership. Took advantage of my wife and upsold her on an alignment , transaxle service and differential service.at 54,000 kms. Jamie is an untrustw dealership. Took advantage of my wife and upsold her on an alignment , transaxle service and differential service.at 54,000 kms. Jamie is an untrustworthy, lying service writer and we will never return to this dealership. More

My car has been to the shop on several warranty related issues. Not sure of the reliability of my vehicle. I am getting out of warranty and am worried on the fed maintenance cost. issues. Not sure of the reliability of my vehicle. I am getting out of warranty and am worried on the fed maintenance cost. More

Continued Disappointment - Would Stay Away After dealing directly with GM executive review on a prematurely failed drivers seat cover (Shaganappi originally declined to look at the issue) it wa After dealing directly with GM executive review on a prematurely failed drivers seat cover (Shaganappi originally declined to look at the issue) it was finally resolved at a 50/50 goodwill split. Took the truck in at 08:00 AM (was told it would be 1 or 2 hours). After a full day at the dealership finally received a call at 3:00 PM it wouldn't be finished as they need extra parts. Next day called them and after 4 attempts (on hold 10-15 minutes each time, forwarded to the parts department once) was told it was ready and that I could pick it up. Arrived and attempted to pay the bill. Clerk/Cashier scurried around looking for the paperwork (checking mechanics, service techs, etc. 3-4 times) and came back saying they couldn't figure out how to charge me and that I could swipe my card and they would sort it out later and bill my card. Having little trust with this dealership, I wasn't prepared to just hand over an "open bill" to them. Told them I would take my vehicle and would come in when they sorted out their issues with billing. Was told they wouldn't do this. Asked for the manager and none available. Informed them they needed to either bill me or give me my truck. Again told they would keep the truck and or blind bill me. Another employee was summoned and after a while on the phone with someone she was able to create a bill. Paid the bill and collected my truck only to find the seatbelt had not been reconnect after the seat repair. Waited and once the seat belt issue was resolved left. All in all, about 90 minutes to simply swipe a credit card and pay a bill....and be late for another appointment. This is not the first poor experience with this dealership. Broken wheel caps from tire rotations, leaking axle seal that was not fixed correctly and had to be taken back twice to be done correctly as well as a noisy AC/heater assembly that still isn't fixed properly, etc. I had an oil change completed and the service report checklist didn't have remaining brake pad % or mm's left. Asked about it was was told they would check with the mechanic involved and email me. Didn't receive the email they said they would send. Asked about it again and told they would get me the report. Finally after I took it in for the second axle seal leak repair I was given a report that didn't have it again. Lack of attention to detail. I believe they didn't even do the multi-point inspection that comes with oil changes and made one up after. Not normally a complainer but seems I have become one with this place. They offer 2 extra years drivetrain warranty if you have all your service done with them. Am contemplating losing this and going elsewhere due to continued poor service. More

First time I took my truck to this location. Very friendly and professional. Kept in contact with me throughout the day as to what they were doing and if anything extra needed to be done. Very happy friendly and professional. Kept in contact with me throughout the day as to what they were doing and if anything extra needed to be done. Very happy with my first experience here. I will keep bringing my vehicle here and because of it I will buy my next vehicle here too. Thank you More

Excellent service always good and caring people I would recommend to everyone always service there and will continue to do so in the future without a doubt recommend to everyone always service there and will continue to do so in the future without a doubt More

Prompt service called when completed , friendly courteous staff was just curious why no plexus glass shield to protect customers & staff ? Like that u can book appointment staff was just curious why no plexus glass shield to protect customers & staff ? Like that u can book appointment More

Amazing staff! I won’t be taking my car anywhere else. They know how to handle their customers. I felt at ease (which is difficult now) from start to finish They know how to handle their customers. I felt at ease (which is difficult now) from start to finish More