Scarborough Nissan Ltd

service department Came in with a slow leak, the service advisor asked me "roughly how man kms is on the vehicle" I said "roughly 49,000kms". Service advisor took the Came in with a slow leak, the service advisor asked me "roughly how man kms is on the vehicle" I said "roughly 49,000kms". Service advisor took the key , serviced the vehicle and told me that "I have 51,000kms on the vehicle and the vehicle is no longer covered under warranty and i am only covered up to 50,000kms, then gave me a bill for the service of $60 to patch a tire. A week later that same tire on my display showed me that it needs servicing More

Horrible service experience Scarborough Nissan provided the worst service I have ever experienced. In fact it was so bad that I walked out before they even started. I made an ap Scarborough Nissan provided the worst service I have ever experienced. In fact it was so bad that I walked out before they even started. I made an appointment for 10:30am and had been told when booking the appointment that it would take 2-3 hours and it would be no problem to shuttle me to a location within the shuttle boundaries. I arrived on time for my appointment and was told that 10:30 was just an appointment to "check in", not to have the car serviced at that time. Apparently all an appointment means is that you get priority over walk-ins. They said it could be hours more. I was also told it could be an hour or more before they could shuttle me anywhere as the shuttle had recently left and they had no idea how long it would be. This dealership shows zero respect for customers' time. Like most people, I could not just leave the car with no idea how long I may be waiting there - perhaps all day, so I had no choice but to leave. I did not even receive an apology from the employee I was dealing with - I was spoken too as if I was an idiot for not understanding that appointments do not mean that the car will be dealt with in a timely manner. Horrible experience. I will never return to this dealership. More

TOP CHOICE NISSAN DEALER Contact any salesperson(s) or manager and you will get professional assistance with any model you are considering! Excellent inventory and pre-owned Contact any salesperson(s) or manager and you will get professional assistance with any model you are considering! Excellent inventory and pre-owned cars too!!!! More

Alison didn't bother to check if they had the part in stock before she issued the work order and retained the car for being serviced the same day. Later on after about 5 hrs, I received a phone call from stock before she issued the work order and retained the car for being serviced the same day. Later on after about 5 hrs, I received a phone call from a different person just to be told that they just discovered that and the part need to be ordered first. Their attitude was on the line, come and pick your car and bring it back tomorrow ! It was the poorest experience I've had in the past ten yrs. No concern for my time, for not waisting my time. More

Do not i repeat DO NOT go to this dealership. The sales people have very manipulative tactics to sell cars. They ask for deposits before even submitting a first offer, while most dealerships will go back people have very manipulative tactics to sell cars. They ask for deposits before even submitting a first offer, while most dealerships will go back and forth with you a bit before asking for a deposit. They would not offer a test drive unless an offer was made. Charles is a good guy, if you do deal here go to him. Joe (sales manager) is incredibly rude and basically says if you dont buy your car from him someone else will. I actually walked out of the dealership after feeling my intelligence was insulted by him. Other managers apologized on his behalf, but once you have that kind of experience its hard to forget it. On top of that, when I called to speak to the General Manager about my experience, I was told its not "their policy" to give the General Managers contact info, which raises more questions on my part. I would not trust a dealership that will not let you speak to their General Manager. Personally if Im spending that kind of money on something I would hope to get the service that goes with it. I really hope this review causes them to lose some business, as I do not feel that their focus is customer service Check out Agincourt Nissan or Bramtpon North Nissan, great staff great service! More