Scarboro Subaru

Disappointing Experience I went to this dealership knowing that I was going to lease a Subaru, I just wasn’t sure which model. My visit started out well, and I was able to tes I went to this dealership knowing that I was going to lease a Subaru, I just wasn’t sure which model. My visit started out well, and I was able to test drive the vehicles I was interested in. It was when we sat down to move forward with the lease and discuss numbers that it went downhill. I asked what I believe to be some basic questions most people would ask when leasing a vehicle. It was extremely clear that Nic was annoyed by every question I asked and was very dismissive. Instead of just answering my questions so we could move forward with the paperwork, he thought it necessary to essentially tell me how lucky I would be to own a Subaru vehicle. He was cocky and condescending. I have never met anyone in sales with an attitude quite like his. Turned off by his behaviour, I went to another Subaru dealership. I asked the same questions, and the sales person easily and happily answered. I moved forward with leasing. It was a great experience. I wish I just went there in the first place. More

Excellent Service Had great service at Scarboro Subaru. From the moment we met Yonas, we knew he was the salesman for us. He didn't hard sell at all. We tried anoth Had great service at Scarboro Subaru. From the moment we met Yonas, we knew he was the salesman for us. He didn't hard sell at all. We tried another Subaru dealer closer to home, but they REFUSED to even consider anything but 100% of the MSRP and zero extras. Went back to Yonas and he gave us a good price and free accessories. After we purchased the car, David took over as our dealer. He was able to answer many of my annoying questions via text. Fully satisfied with everything, so far More

Great Car, Great Employees This was my first ever car purchase. Being young and inexperienced, Alex helped my girlfriend and I secure the car in a fast and prompt fashion. Our c This was my first ever car purchase. Being young and inexperienced, Alex helped my girlfriend and I secure the car in a fast and prompt fashion. Our concerns were listened to and addressed in a professional and timely manner. Working with Sal was great. From sales to financing, our shopping was a smooth and cohesive experience. Alex kept me updated in terms of the shipment of the car, I had requested some important things to be done to the car in which he catered to. All around an excellent first buying experience, a wonderful team to deliver my dream car. More

Great Car, Great Employees This was my first ever car purchase. Being young and inexperienced, Alex helped my girlfriend and I secure the car in a fast and prompt fashion. Our c This was my first ever car purchase. Being young and inexperienced, Alex helped my girlfriend and I secure the car in a fast and prompt fashion. Our concerns were listened to and addressed in a professional and timely manner. Working with Sal was great. From sales to financing, our shopping was a smooth and cohesive experience. Alex kept me updated in terms of the shipment of the car, I had requested some important things to be done to the car in which he catered to. All around an excellent first buying experience, a wonderful team to deliver my dream car. More

Great experience buying my new Crosstrek! I am so happy with the quality of the service I received at Scarboro Suburu from Jose Ferradas-Gil and the other staff I encountered as I went through I am so happy with the quality of the service I received at Scarboro Suburu from Jose Ferradas-Gil and the other staff I encountered as I went through the process of buying a new car. On my first visit a couple of months ago, when I went to do research on Suburu cars, I was welcomed by Jose who took the time to show me the cars I was interested in and to answer my questions with absolutely no pressure to make a sale I went back the next week for a test drive and Jose took me out to try the car I had my eye on, and again, he answered my questions with absolutely no pressure. I so greatly appreciated this, especially as a woman walking into a dealership on my own. I ended up buying a brand new Crosstrek from Jose, a departure for me as I have always had Hondas in the past. I love the car, had a stress-free experience buying it, look forward to many happy years of wonderful travels and I will absolutely tell people to see Jose if they are looking for a new car. He is so friendly, helpful, thorough and honest. A wonderful experience. Thank you so very much Jose! More

Helpful, Make you feel like family Alex and Sal went above and beyond to help me get a Subaru BRZ, they sat with us and explained what type of payments to go with and made us feel very Alex and Sal went above and beyond to help me get a Subaru BRZ, they sat with us and explained what type of payments to go with and made us feel very welcome. We will be coming back for another vehicle for sure! More

Great Experience! Stone was great! He was always available to answer any questions I had and made it easy for me to decide to purchase my vehicle at Scarboro Subaru. He Stone was great! He was always available to answer any questions I had and made it easy for me to decide to purchase my vehicle at Scarboro Subaru. He exceeded my expectations as a salesperson and left me feeling confident that I made the right decision in purchasing my Crosstrek and that I was a valued client. I would recommend him and this dealership to anyone looking for a new vehicle. More

Great repeat service, love my new car! This is my second time getting a car from this dealership. Both times, I received great service, professional and patient. Throughout multiple visits, This is my second time getting a car from this dealership. Both times, I received great service, professional and patient. Throughout multiple visits, Stone spent a lot of time answering my questions, and even more time answering my father's, as he was also interested in getting the same car (Forester 2018), although he's decided on an Outback instead. When I picked up my car, Stone had everything prepared and walked me through all the new/different features. At the end of my work day, this made for a very much appreciated quick and efficient stop and I was able to drive off in my new car in a short amount of time. I would definitely recommend this dealership to anyone looking to get a Subaru. More

Salesman was a standout I went to this dealer at the recommendation of a friend. I did not ask for a particular salesman but the one I found was very thorough and friendly. H I went to this dealer at the recommendation of a friend. I did not ask for a particular salesman but the one I found was very thorough and friendly. He spent a lot of time with me and was very happy to agree to all my requests including a test drive at my convenience, a revisit to ask additional questions and to check out some details on the car, a willingness without reservation for me to take the car to my personal mechanic to check it out (it was a demo), and an immediate agreement to reward the friend who had referred me to this dealer. My only negative is the dealer's inability to provide me with the appropriate invoice acceptable to claim a tire rebate from Michelin for the winter tires I purchased at the time of buying the car. I still do not know if what was provided to me is acceptable to Michelin. More

Professional and courteous services We visit a number of dealers and received the best service and attention from Scarborough Subaru. Stone was called back on lunch break but served us e We visit a number of dealers and received the best service and attention from Scarborough Subaru. Stone was called back on lunch break but served us enthusiastically and professionally. The test drive was brief but very educational. Stone was patience and courteous in showing the gadgets and safety features. We bought the 2017 Legacy on second visit. Price is descend and Stone found us a model with the perfect color and blended with the right kind of technology. There were a few follow-ups of which Stone was reacting fast and extremely helpful. Good job and thank you. More