Scarboro Subaru

Nic has provided excellent services regarding to the pre-sale introduction, purchase process and car pick-up process. He is friendly and professional. Athough the price was not as low as my expectation, pre-sale introduction, purchase process and car pick-up process. He is friendly and professional. Athough the price was not as low as my expectation, he was willing to negotiate to make the deal done. Will recommend this dealership to others. More

Customer service is good. However, it could be improved. I have to ask several times before the salesperson admitted that the hood deflector for the 2014 Subaru Forester is not available. Furthermore, he I have to ask several times before the salesperson admitted that the hood deflector for the 2014 Subaru Forester is not available. Furthermore, he does not know when it will be available and did not give a reason for this. The Director of Operations called me at work. He told me that the hood for the 2014 Subaru Forester is redesigned, so the logo is attached to the hood. He asked me to go online and look at a picture of the 2013 and 2014 Subaru Foresters side by side. As a result, the hood deflector must be redesigned so it would not fall off. He said this accessory may not even be available at all for the 2014 model. I do appreciate the call. However, my experience would be better if the salesperson told me about this before I signed the sales contract. The salesperson put on the license plate on the new car for me in the rain while I waited inside. He also let me take a test drive of the new vehicle and explained how to use the accessories to me. The Business Manager always answer my emails promptly when I asked him about what is covered in the extended warranty and Subaru protection plan. I have been driving the new car for about three weeks now. I am very happy with the purchase, and the car does not have any problems so far. I am happy with the price. My dad bought two Subaru Foresters from this dealership before, and I just bought another Subaru Forester. As a loyal customer, I got a $1,000 discount before tax. Furthermore, I got the rear step plate and hood deflector for free. For purchasing an extended warranty, I get $500 credit I can use for future maintenance and repairs and two extra years (for a total of 5 years) of roadside assistance. More

Our sales consultant Nic was very professional and we never felt that we need to get a vehicle right away. He explained the pros and cons and gave a a very good deal. He made sure to get our needs first never felt that we need to get a vehicle right away. He explained the pros and cons and gave a a very good deal. He made sure to get our needs first and what kind of vehicle that we were looking for and then showed us the best fit for us. He explained clearly the payment options and gave us what we need and what we want to get which is the Crosstrek. We were extremely satisfied with the deal and would recommend to our friends and family. More

Was disappointed in the detailing of vehicle on delivery. Alex has been absolutely fabulous in following up with my concerns and questions and has made me feel truly valued as a customer. Alex has been absolutely fabulous in following up with my concerns and questions and has made me feel truly valued as a customer. More

I have dealt with Alex on my previous lease with Subaru Scarborough. I returned here because of my experience with my Subaru Forrester and Alex. On my first lease, Alex said "You would be back". He was r Scarborough. I returned here because of my experience with my Subaru Forrester and Alex. On my first lease, Alex said "You would be back". He was right. The service throughout my lease was exemplary. Always courteous and explaining everything. The one complaint that I had would have been handled at that time if I had been more aware of my contract. An attempt was made to correct at re-leasing but it was too late. Alex is friendly, and so willing to help. He knows his car business and is not as pushy as others. He volunteers information, makes suggestions and let us decide. Call me he says if you have questions about the car set up etc. I will take him up on that cause I hate reading manuals. Thank you Alex. We will be back More

Wilson is very knowledgeable and helpful in helping us choose the vehicle. We really like the new car and highly recommend this dealership to those who are considering buying a Subaru. choose the vehicle. We really like the new car and highly recommend this dealership to those who are considering buying a Subaru. More

I was able to purchase new vehicle in 3 steps: build&price online, visit delearship to see the 2014 forester, get the deal without going through sales loops saving my and Alex time build&price online, visit delearship to see the 2014 forester, get the deal without going through sales loops saving my and Alex time More

This is the fourth Subaru I have purchased from this dealership. I was very happy with every aspect of the experience of purchasing this wonderful new Forester. Alex gave as good an explanation of the c dealership. I was very happy with every aspect of the experience of purchasing this wonderful new Forester. Alex gave as good an explanation of the complexity of the computer system as would be possible and is ready to answer questions going forward. More

I highly recommend Wilson. I test-drove an Impreza with him and finally bought the car. He is very professional, efficient, and friendly. Everything is taken care of. Worry free! him and finally bought the car. He is very professional, efficient, and friendly. Everything is taken care of. Worry free! More

It's my 2nd week driving the new car, and I like it so much. The car itself is a great car and service we got from this dealership is great. Nic Zheng is a very nice guy too. Highly recommended! so much. The car itself is a great car and service we got from this dealership is great. Nic Zheng is a very nice guy too. Highly recommended! More