Scarboro Mazda

Great dealership, great sales team and service people. The car was ready on time as promised. The car was ready on time as promised. More

Nice to have coffee available while waiting. Service advisor knowledgeable and friendly. Provided good customer service. Service advisor knowledgeable and friendly. Provided good customer service. More

Went in for routine maintenance and repairs. Staff was friendly and very accommodating, arranging shuttle services home and organizing an Uber ride back to the dealership when repairs were compl Staff was friendly and very accommodating, arranging shuttle services home and organizing an Uber ride back to the dealership when repairs were complete. I experienced minimal wait times and even received a curtesy call during the day to update me on the status of my vehicle. Overall, no complaints. More

Bad customer service. Hesitant on giving cars to test drive. I was asked to settle down on the pricing before they were allowed to let me test drive a mazda3. When asked w Hesitant on giving cars to test drive. I was asked to settle down on the pricing before they were allowed to let me test drive a mazda3. When asked why, the salesman said " you don't have enough knowledge but it causes a lot of work to let customers test drive a showroom car ". The statement was laughable since every other showroom I went to, let me check and drive their cars without even sitting and talking with them. More

the worst place for car service. two hour of waiting, and very bad behaviour from the service advisor two hour of waiting, and very bad behaviour from the service advisor More

Absolutely Horrendous Customer Satisfaction Skills. Manufactured prices for Parts. I suggest you call the Parts Department after receiving a quote for the Repair and you will find the distinction bet Manufactured prices for Parts. I suggest you call the Parts Department after receiving a quote for the Repair and you will find the distinction between what you were told and how MUCH THE REAL VALUE IS. I can't recall the Managers Name but the conversation always starts off with pleasantries and moves to escalation with bring rudly advised and spoken to that you are incorrect. I would not take your vehicle to Scarboro Mazda for ANY SERVICE. You will be Sadly Disappointed!! Just Giving Everyone a Heads up. Cheers!! More

Tim Chan is just the worst. He will try to hustle you and take advantage of you. He will not help you. Avoid him if you can. take advantage of you. He will not help you. Avoid him if you can. More

Most terrible dealership. Altaf khan , Kevin Ho are just few of the incompetent people. Save your money and stay far far away. Worst unprofessional place few of the incompetent people. Save your money and stay far far away. Worst unprofessional place More

Drove 2.5 hours to check a 2018 Mazda CX 9 I saw advertised by Scarboro Mazda. I was welcomed by Ryan Kim who I made an appointment to check/drive the vehicle I wanted. I'm always very defensive whe advertised by Scarboro Mazda. I was welcomed by Ryan Kim who I made an appointment to check/drive the vehicle I wanted. I'm always very defensive when dealing with sales people but Ryan's pleasing non-pressure personality made me relax and focus on what I want from the vehicle I have chosen. Ryan was very patient and gave me other options. I never felt pressured which is what any customer would want want. After a few hours, I decided to buy the car. My wife and I have observed some items that had to be fixed (cosmetic issues) before we finally pick up the car. So prior to the pick up date, I had a few questions that I texted to Ryan. I was impressed by his immediate response and positive answers to my concerns. At the date of picking up the car, I was a little nervous that my wife and I might find something that we will not like. But, I have to say that the car was in almost as new condition when we picked it up. Just a few little adjustments made by Gian Ornedo (Delivery Specialist) and Ryan Kim (Product Specialist), and the car feels like it's brand new. My thanks to Ryan, Gian, and Kevin for a great experience of buying my beautiful 2018 Mazda CX 9. I have been driving it for a few weeks now and it's a great car. Amazing how the 2.5 liter turbo engine has great power and still good on gas mileage. More