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SMP (Saskatoon Motor Products)
Saskatoon, SK
491 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 491 reviews
August 05, 2015
Disappointing Service Again I took my car in to be serviced being told it would be ready after a few hours of work. Living out of town and working later that day, I made arrangem I took my car in to be serviced being told it would be ready after a few hours of work. Living out of town and working later that day, I made arrangements around this schedule. Once at the service counter, I am told it may not be ready today and I have an option to pay for a rental. I was also sold a unit used for test driving. After getting my first flat tire, we realized we never got the socket to get the lug nuts off of the tire. SMP gave me the option of paying for a new one or they could switch all the lug nuts to standard ones then charge me for that instead. Constantly disappointing experience with this service department. More
by KC
Employees Worked With
Dan Barrett
June 18, 2015
Another "Mislead" Service Visit We took our Chev Equinox in for some recall work and mentioned that the air-conditioning quite working and asked if it would still be under warranty. We took our Chev Equinox in for some recall work and mentioned that the air-conditioning quite working and asked if it would still be under warranty. Like a previous post we were told they would look into it and "No work would be done without being authorized”. To our surprise we had a bill for a diagnostic charge and paid at as we received the diagnostic of (a leak in the condenser caused by a rock) and went on our way to get the work done at another place that charges us half the quoted SMP price. It turns out that the problem was a manufacturing defect in the condenser not caused by a rock. I went back to get a refund on the incorrect diagnostic and felt like I wasn’t listened to by the service Manager. I was offered a gift card to the service department that I will never visit again. I appreciate the sales team at SMP (Ben McCrea is awesome!) as I have been treated great by them and have bought a Silverado, Equinox and Cruze there in the last five years. Unfortunately they lost a loyal customer as I will not be returning to SMP and have moved my business and recommendations elsewhere. More
by Leah
Employees Worked With
Gord Mansfield, Stacy Harder
April 17, 2015
took 2 days to do an oil change? I booked my service appointment about a week and half ago by phone. When arriving there early in the morning, in the service lot, drive thru, or wha I booked my service appointment about a week and half ago by phone. When arriving there early in the morning, in the service lot, drive thru, or what ever you call it, the attendant couldn't find my name on the appointment list? then to top it off, the attendant had to find the next available service adviser to see if anything was indicated about my appointment date. i gave the adviser my plate number and nothing was recorded on about my schedule service. So i thought to myself "then who the xxxx i was talking to on the phone?" The service adviser over the phone (can't remember his name, as he sounds like a young gentleman) gave me a quote about services and i mentioned that my vehicle will be there between 7:30 and 8:00am in which I arrived. Whats worse, is that another service adviser had to redo the paper work to get this service started so I left and then by 4pm I had to phone them back to see whats taking so long just to be informed that the vehicle hasn't been looked at yet? So i was informed a couple options is to leave the vehicle in the shop overnight or bring the vehicle back in the morning which I choose to bring the vehicle back the next morning. The next day before noon, i received a call from the same adviser (think his name is matt or matty) asking when i'm dropping my vehicle off? at that point, I was really frustrated that I informed him I already drop my vehicle off early this morning to one of the lot attendants. so the adviser apologized and indicated will work on it right away. i felt really annoyed that i requested to speak to the service manager which I was given a name and number so i called and left a voice mail to have the manager call back in which he didn't. I don't know if this person was very busy all the time or he just simply delete my voice message. whats interesting is that i never received a survey from SMP which i normally do after my service (usually a day later). They (SMP) probably thought I would give them a bad review which they're correct!! Overall my experience wasn't great at all. How can an organization cannot locate my appointment schedule and then it takes them 2 days to service my vehicle? To me this is not appropriate business practice. There is a reason why we have computers and voice mail services in the business world to provide quality customer service......... More
by big mac
Employees Worked With
Matt or Matthew
March 10, 2015
Misleading When I brought the vehicle in, I was told no work would be done without being authorized. I was then called with a diagnostic and a price. When they c When I brought the vehicle in, I was told no work would be done without being authorized. I was then called with a diagnostic and a price. When they called to say it was ready they said it would cost more. When I mentioned they'd quoted a lower price, they said they would take care of it. But when picking it up, it still wasn't right. They said they wouldnt know how much shop charges were until it was done. But they sure could have mentioned there would be additional shop charges then plus tax. They had plenty of opportunity to do so. Instead, The final bill was a surprise. More
by Luminess
Employees Worked With
Frank
February 28, 2015
First time buyer - Amazing customer service! My 2014 Chev Malibu was recently involved in a motor vehicle accident and deemed to be a total loss. I was very nervous and stressed at the prospect My 2014 Chev Malibu was recently involved in a motor vehicle accident and deemed to be a total loss. I was very nervous and stressed at the prospect of purchasing a replacement vehicle. My daughter highly recommended I give Dan Barrett a call at SMP - she recently purchased an Equinox from Dan and highly praised him for his expertise and professionalism. I soon learned this was very good advice and am so very glad that I made that call! Dan quickly put me at ease with his friendly and courteous manner and went above and beyond just providing me with good customer service - I received excellent customer service - way beyond my expectations! He made me feel that I was number one and it was important to him to help me find the best vehicle based on my needs and desires. Not only was the customer service outstanding but I got an amazing deal. Rob Bryant continued my amazing customer experience by handling the dealer financing with the same outstanding service I received from Dan. My recommendation - give Dan and his team a call if you want a truly customer oriented buying experience! More
by Laura
Employees Worked With
Rob Bryant, Dan Barrett
February 11, 2015
Easy to understad, no pressure Tyson asked the right questions in regard to my problem. He was truthful and helpful in regards to my service concern. He made my visit to SMP as pa Tyson asked the right questions in regard to my problem. He was truthful and helpful in regards to my service concern. He made my visit to SMP as painless and quick as possible. He was truthful and knowledgeable about my problem. If i need service again I will definitely be going back to Tyson. More
by papasmurf9699
Employees Worked With
Tyson Bueckert
February 04, 2015
Absolutely Amazing Service Rick at SMP was incredible at helping us find and go home with the perfect vehicle for our family. FAMILY is important to SMP as we had our young chi Rick at SMP was incredible at helping us find and go home with the perfect vehicle for our family. FAMILY is important to SMP as we had our young children along and the staff helped out while we met with our salesman. The environment is busy, but very accommodating for families. Rick is enthusiastic and energetic to find you exactly what you need. Corey was a very negotiable Manager and was willing to get us what we needed. Both salesman and manager are a very good team. Both enthusiastic and very agreeable. They both followed up a day or two later to see how things were going with the new purchase. More
by Rox
Employees Worked With
Corey Risling
January 15, 2015
Great help with first time buyer Both the sales and financial reps that I dealt with were friendly, courteous, and extremely professional. They made sure I was comfortable and found t Both the sales and financial reps that I dealt with were friendly, courteous, and extremely professional. They made sure I was comfortable and found the right vehicle for me. I would definitely recommend Jeremy and Mike for anyone looking to buy. I will definitely be back in the future. More
by Ovy65
January 08, 2015
2014 Equinox Love dealing with SMP! They really go above and beyond! Not just when you are purchasing but after you have left the dealership as well, which is real Love dealing with SMP! They really go above and beyond! Not just when you are purchasing but after you have left the dealership as well, which is really important. Will be a long time customer! More
by Ashley&Trevor
Employees Worked With
Gord Mansfield, Dan Barrett, Jeff Bowyer
December 13, 2014
Freshly squeezed awesomeness I've been able to purchase two vehicles through Rick at SMP and will never buy anywhere else from anyone else. The attention and time he took to u I've been able to purchase two vehicles through Rick at SMP and will never buy anywhere else from anyone else. The attention and time he took to understand my vehicle needs, my vehicle 'wants', and balance them within the parameters of my budget was incomparable and top-notch. Throughout the process, and long afterwards, Rick answered my questions, professionally and politely. Whether it was: reviewing the unique features of the car, instructing me on how to engage the command start or giving me gamer tips on upgrading armour in Destiny, he always was available and had an accurate and expeditious response. Rick is: knowledgable, thoughtful, epically homorous, and leaves no greasy after taste. His level of professionalism is exceptional and pursuit of customer satisfaction is distinguishably relentless, and markedly admirable. The entire experience was seamless, stress free, and delightfully enjoyable. I enthusiastically and unabashedly recommend Rick; I can't wait to go back for more. More
by Roentigen
