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SMP (Saskatoon Motor Products)

Saskatoon, SK

4.1
492 Reviews

715 Circle Drive

Saskatoon, SK

S7K 0V1

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Showing 492 reviews

June 12, 2017

SMP not disclosing damages on vehicle Son purchased a newer car at SMP Motors and when he takes it to a 3rd party body shop to look at extreme rusting in rear end, he finds out vehicle had More

by Travesty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gord Mansfield
Jun 12, 2017 -

SMP (Saskatoon Motor Products) responded

In September 2016, when we sold your son his pre-owned 2015 Chrysler 300 with 19,457kms, we performed a mechanical and visual inspection of the vehicle. We also pulled a Car Proof on the vehicle to ensure it hadn’t been in an accident – Car Proof pulls a verified report giving the history of a vehicle. Everything came back good on inspection and the Car Proof report was clean. When he purchased the car, we were (and still are) completely honest that there is no reported history of an accident on the vehicle. On Friday, he brought the car in with 65,243kms and brought to our attention a concern about his vehicle and a potential previous accident. When he asked us to replace his car and threatened us if we did not do so, we continued to work with him to find a solution. We spent 7 hours removing the pieces of the back end of the car, and had 4 Journeymen Body Shop Technicians inspect it - they found that all parts and pieces of the car were undamaged, in working order and good condition, with no evidence of an accident. To further put his mind at rest, we took him to a Dodge dealership with the part numbers of the pieces he was questioning, and they confirmed that the components were genuine parts for the car. We also consulted the 3rd party Body Shop that he had the car at, and were informed that the clear coat on the back bumper had been peeling and that they were able to fix it under warranty. In addition, we purchased another Car Proof report on Friday; the report was completely clean, other than the $19,994.49 damage done to the car while he owned it. We do not know the reasoning for the back bumper peeling, and we are happy that the bumper was able to be repainted by factory trained painters to fix the issue. We are more than happy to discuss things further. When selling a used vehicle, we do everything in our power to ensure that it is in a safe and working condition. Pulling Car Proof reports enables us to give an honest history of the vehicle.

May 09, 2017

Two faced Gave me an AMAZING deal on a 2014 Elentra, Great customer service Awesome salesperson and finance guys However, Ended up buying one down the road More

by Daniel Griffith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bowyer, Rob Bryant
May 06, 2017

Body Shop above and beyond I've had 2 vehicles to the body shop recently. Both experiences were very positive with only small jobs to complete. Each time extras were done with o More

by Murray Phipps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila Daum and Co
May 01, 2017

Body shop windshield replacement Excellent customer service...everything went smoothly..drop off time...shuttle to my choice....on time completion... .picked me up. ..new windshield i More

by Jackiefpro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila Daum...eccellent coordinating and customer service
May 01, 2017

Awesome service No wonder I always go back. I made the mistake of trying Sherwood, as I saw a vehicle that I liked. I walked out. The arrogance and old school sales t More

by Hairwizard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Allan, Corey Risling
April 16, 2017

nice surprise We have purchased used vehicles from other dealers and were very surprised with the Certified vehicle designation and what it meant. Thoroughly gone o More

by Very Pleased
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
She's not here any longer
April 13, 2017

Great Customer Service SMP has fantastic customer service. Every time I bring a vehicle in to them for service, they always great you with a friendly smile and ask if you h More

by Chevy2500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson
April 10, 2017

Service Dept. makes the sale The service dept. is unreal and this is in a large part to Crystal McEwan. My experience with my Chevy truck hasn't always been great but Crystal has More

by Dwarder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal McEwan
April 06, 2017

Awwwsoome Service!!! Thank you to Imee,Rob &Dennis for the excellent sevice that we had in buying my husband's dream car!!!You guys are so amazing! More

by Jhelie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Imee Barrozo & Dennis Stai, Rob Bryant
Apr 07, 2017 -

SMP (Saskatoon Motor Products) responded

Hi Jhelie - thanks for taking the time to write a 5 star review! Sincerely, Your Friends at Saskatoon Motor Products.

March 18, 2017

Outstanding Customer Service! We purchased a vehicle from SMP when our lease was almost over. From the first moment we were there the employees treated us with nothing but respect More

by jp2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Friesen
Mar 24, 2017 -

SMP (Saskatoon Motor Products) responded

Hi there - Thanks for the amazing review! We are happy to hear your experiences with SMP whether it be purchasing a new vehicle, to having service completed. Thank you for choosing Saskatoon Motor Products!

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