Royal Oak Nissan

wicked I went into the dealership, and the sales associate that helped me was named Abe. He was a nice guy not pushy at all and definatley a people person lo I went into the dealership, and the sales associate that helped me was named Abe. He was a nice guy not pushy at all and definatley a people person looking for the right car for your needs. He showed.me.a few.versions of the same car and showed.me.the differences and made sure I got what was important to me. I would recommend Abe to any new or experienced buyers looking for.a great car More

Disappointed Someone knocked the rearview mirror off of our 2012 Juke so we called Nissan on a Thursday to see when we could get it replaced. We were told that th Someone knocked the rearview mirror off of our 2012 Juke so we called Nissan on a Thursday to see when we could get it replaced. We were told that they didn't have the part but it would be in on Monday so they booked us in Monday. We took the car in first thing Monday morning and asked them to also fix one of the tires with a slow leak and do an oil change. They called once n the morning to suggest more maintenance work be done (new windshield wipers, ac maintenance, air cabin filter and 4 new tires). We said not this time. I had to take time off work to take my daughter to work since it is her car. When I didn't hear back from them I called them around 2:00 to see when we could pick the car up. I was told that the part hadn't been ordered yet and that it wouldn't be in until Tuesday. I explained to them that this is a huge inconvenience and that we were told the previous week that the part had been ordered. Now I had to pick my daughter up from work and drive her around to her two appointments Monday night. I then had to leave my job Tuesday to take her to work again at opposite ends of the city and then had to pick her up. I emailed the Royal Oak Service manager asking him what he can do to make it right and, of course, never did receive a response. I finally received the call that the car was "all washed and ready to go" and that the service manager would give no discount for poor customer service. When we picked up the car, it had not been washed. In fact, their car wash has been "out of service" every time we have been there for service and they just keep giving us little pieces of paper as an IOU. This is just our most recent experience. The sales department was good but, of course, they want your money. You are then on your own. More

The price is never right While the sales person was friendly, the "deal" they offered was not. Both offers were well above the price range we set with the sales person. When w While the sales person was friendly, the "deal" they offered was not. Both offers were well above the price range we set with the sales person. When we rejected the first offer they simply switched biweekly to monthly hoping we wouldn't notice it was higher than the first price! We've bought from here before but will never go back. The sales staff tries to slip extra fees in, the service team charges extra for labor you didn't ask for. All in all it's a sham of a dealership. I'm tired of having to make sure they don't screw me over on every transaction. More

Poor service.... never go back. Bought my car from this dealership 4 years ago... people were friendly and helpful back then. Don't know what has changed... took my car for the recom Bought my car from this dealership 4 years ago... people were friendly and helpful back then. Don't know what has changed... took my car for the recommended 46,000km maintenance yesterday (May 8th, 2014). Not only nobody explained what this $350 maintenance work includes ... when I went back in the afternoon to pick up my car, the receptionist lady at the service counter (speaks French) just gave me the bill and asked me to pay... she was so busy to answer all the incoming calls and gave me this look that I am actually wasting her time. When I asked her if someone can explain what work was performed to my car... and why the $350 work now became almost $700.... she told me everything was written on the invoice... and I just need to "READ". Well, all I can see on the invoice is "oil changed, filter changed, brake fluid changed... and the rest are all "INSPECT".... to me, that means nothing was changed. Finally, a service advisor came out and basically read the whole invoice once again to me.... and told me that "INSPECT" means inspected by a qualified mechanic.. Well, there are over 6 dealerships now in Royal Oak and if this dealership thinks customers should deserve this kind of service... they better think again. They have to understand that customers can bring their cars to any mechanic shop for maintenance... the only reason why I bring my car back to Nissan is because I would expect their mechanic will do more than just "INSPECT" .... any mechanic will inspect customer's car and tell the customers if there are certain things that need to be fixed... honest dealerships will recommend work to customers when necessary... and not making money out from customers from "INSPECTION". I will write to both Nissan Canada and The BBB .... I think when we see dealership like this out there, we all have a responsibility to report it to the proper authorities. It is not fair to the other dealerships that give great service and care about their customers..... One bad apple can ruin the whole industry. Hope this information helps. More

I recently purchased a high-end, pre-owned vehicle from this dealership. Throughout the experience, I was provided inaccurate information, whereby the dealership accepted no ownership/accountability for th this dealership. Throughout the experience, I was provided inaccurate information, whereby the dealership accepted no ownership/accountability for the discrepancy. Despite the poor experience, the pricing was competitive and therefore, I proceeded with the purchase. Within the first 2.5 weeks after purchasing the vehicle, I observed that a warning light had appeared on my dash (service engine soon). I immediately phoned the dealership, requesting to speak with a technician. The representative informed me that she had no idea what it could be and that a technician was unavailable, as their department was closed. This was at 4:45pm, while their hours of operation ran until 5:30pm. After speaking with the customer service representative, I contacted my sales rep. At this time, I was informed that I would be charged an initial fee of $150, simply to diagnose the problem. Although I attempted to reason with this individual, stating that I had only purchased the vehicle 2.5 weeks prior, there was no compromise. In short, I would not recommend this dealership, as I will be taking my business elsewhere. More

Jack is very friendly and professional; he is courteous and willing to help without being pushy. Not once did I feel pressured. He did an outstanding job and represents, to me, what a salesperson every dea and willing to help without being pushy. Not once did I feel pressured. He did an outstanding job and represents, to me, what a salesperson every dealership should strive to have. I would not hesitate to specifically recommend dealing with him at Royal Oak Nissan. Thanks Jack! More

Best car buying experience I have ever had. I had very good service from start to finish. Jack (Sales)and Moe (Financing) were really polite and helpful, explained everything clearly so I understood every good service from start to finish. Jack (Sales)and Moe (Financing) were really polite and helpful, explained everything clearly so I understood every detail and they made everything very simple for me. Would definatley use this dealer again and will recommend them to anyone. All in all, quality customer service. Thank you! More

We found Jack and his manager Craig to be very helpful and professional and we very much appreciated the service there, we will be picking up our vehicle soon. and professional and we very much appreciated the service there, we will be picking up our vehicle soon. More

Had a great shopping experience. Everyone was very friendly and accommodating to our schedule. Never felt pressured and managed to work out a fair deal. friendly and accommodating to our schedule. Never felt pressured and managed to work out a fair deal. More

This dealership was ok when my husband and I first came in to look at a used vehicle. Anas was good to chat with when we needed to get some information. But that all changed when we put in an offer for the in to look at a used vehicle. Anas was good to chat with when we needed to get some information. But that all changed when we put in an offer for the car we had looked at. The management there is completely unacceptable, they of course used their xxxxxxxx sales tactics during negotiations and told us that the price of the vehicle had already been reduced but nowhere on the advertisement online OR even at the dealership did it say the price was reduced, so basically they tried to sell us some xxxxxxxx story as to why they couldn't bring the price down (ITS A USED CAR THAT HAS BEEN SITTING THERE FOR MORE THAN 60 DAYS) plus one of the tires had a screw in it and all four tires were close to bald, the car proof also stated it had been in a pretty big accident a few years ago But of course, they were just trying to get us for every penny! We have been to a number of dealerships in the past 2 weeks and have had absolutely no issues with any customer service, you would think a business that runs off customer service would be all about how they handle new potential customers, but instead they made us feel like they didn't even care about our business. we were asked to put a deposit of $1000.00 to put in our offer (that was fine until the deal went dead and we wanted our deposit back). We had put the deposit down in cash and within 20 mins of us giving that deposit to them, we weren't able to get our cash back and the manager told us that he would have to write us a check instead and wouldn't be able to do so until the following Monday and was completely ignorant about it!! We HAD TO ASK if we could have it put back on our debit so we didn't have to come back and deal with these idiots. Don't trust this dealership and would NEVER go back or refer ANYONE here. Horrible customer service by a MANAGER!! I hope this business fails miserably! More