Royal Oak Nissan

Horrible Cunning Dishonest people Moe OWNER I wanHi Henry, (Sales person) Kevin (Finanace) and Moe Nassrr (Manager) Here is my story I went to Nissan today, I thought I had discrepancy with I wanHi Henry, (Sales person) Kevin (Finanace) and Moe Nassrr (Manager) Here is my story I went to Nissan today, I thought I had discrepancy with regarding to Extended warranty.. I bought a Nissan from Royal Oak Nissan on Sept 3 my first new car in 30 years. Was very happy that I got a very good deal with Henry working hard to find a deal. Our agreement was I pay final price of 26950 with extended warranty for 5 years including GST final price out of door. With all the happiness I signed a document they call it tentative yellow bill of sale with Henry and paid $1000 deposit with agreement that I will be back in 3 days to get my Nissan Rogue with $4000 Draft and insurance policy. When I went to sign final deal with Kevin he had a final bill of sale ready and he asked me o sign few documents. When I noticed that there was $1500 for extended warranty was added on I asked explanation and I was told for the Billing purpose they have to do it and assured me that It was included in price that I was quoted by henry and it is important if you wan to sell a car this will be important. initial plan was to pay for 60 months with 4.99% interest when I asked for 72 months what would it be and I was told it would be same so instead of taking 60 months I took 72 months open loan. My payment was recalculated at $197 biweekly. and then we agreed to add extra winter package and two way remote starter for additional $ 2888 so 25640 + 2888 extra ( Remote tarter + Winter protection package) + 1426 ( 5 % GST) ---------------- 29954 Final Price including everything I wanted in my car. - 5000 Down payment ----------------- 24954 Finannce from Nissan Canada Still Very happy that I bought Nissan Rogue from Royal Oak Nissan. Few days later I found I can get netter interest deal from my bank to borrow on my house equity. So I called NIsaan and asked kevin Bander (Finance) to inquire about outstanding balance on my loan. I was told that there is a 90 day period before you can buyout cash. Fortunately I got a letter from Nissan Finance welcoming me and congratulating me for buying a Nissan Rogue. When I decided to inquire regarding my balance I was told it would be 26344. It was little off by $1500 compare to my calculation above. So I looked at my bill of sale carefully and realize that $1500 that was suppose to be included in total price was actually added to final price and my amount finance from Nissan Canada was 26547 so went to Royal Oak Nissan to discuss this with Henry thinking this was this an honest mistake?? Upon arriving Henry asked me to see somebody from finance department Kevin was not avaialble so I met with other fellow (Forgot to take name) . After 30 mins of discussion he was telling me that my calculation above is completely wrong so he printed out based on price we discussed with henry and came with $ 23450 when I asked explanation why is $1550 added to calculation and when I said my calculation was $ 21950 then.he decided to do some more calculate with the accounting calculator. And then he said that based on $ 204 month 60 months you are required to pay $ 26520. Then I asked thats exactly I am saying if based on my calculation aboveTotal price 29954- down payment 5000= 24954 if you subtract that from $26550- 24954 = (1596) that is extra $1500 (extended warranty) + $3.59 interest ( $97) for 27 days. Still arguing with finance guy and asking did I got charged $1500 extra for extended warranty he did not want to give me an answer saying my calculations are wrong so I decided to end with him and asked to speak with Manger ( Moe Nasser) It only gets better with Manager. He was completely unprofessional did not asked what is my name ,greet or offer to sit and told me he is listening and he will be doing his work on the computer. When I explained to him that there seems to be a honest mistake that I was charged $1500 extra for extended warranty which was suppose to be included based on our rough copy that I and henry had. Thats were he took my contact and punched in numbers and said it is exactly right and came up with number that on $204 monthly payment 60 months it should be $ 26520 and there is nothing wrong with it. When I showed him my calculation that based on my calculation It should be $ 24954 he asked to see Henry with tentative agrement yellow paper and said the Yes I was charged for the extended warrant and based on Henry's paper $204 does not include extended warranty. When I showed unofficial calculations done on rough page( I have a picture it) before we proceeded to buy a car shoeing the extended warranty mentioned on that paper was not reflected on the paper i signed and paid down $1000 payment. Upon asking to reconfirm that mistake was made by Henry on the paper, he did not want to confirm. So I said politely this is an honest mistake by Henry and me and I signed it so legally I am bound to pay for it. What I was asking for is that anyway this mistake can be ratified and you can revert the charge for the extended warranty. The answer no from Manger Moe Nasser was yes "UNFORTUNATELY NOTHING CAN BE DONE NOW" Then Henry asked him again it was not included in that price he confirmed it. When I asked Henry to come out and discuss with me he was very apologetic and said he was very sorry about the unfortunate situation but no apology. and he can not do anything more and he has tried everything he could but ultimate decision is made ny the manager. One more point according to Kevin there is a 90 day period for cash buyout. According to Nissan canada open loan can be paid out anytime and there is no waiting period and I was advised that Delars do this to get more interest out of you. "JUST BE WARE" One month ago I was very happy that I bought Nissan from Royal Oak Nissan a " trust worthy company" I believe they are as crook as any car dealer in the world and have lost my faith in them I. In my previous post I said they were the best in business. I take back every word of it. Henry, Kevin and Nasser I hope you all have children today o home and explained to them what you do for leaving. I took my 9 year old Son with see all this and explain to him on the way back there are No Honest Car Delers and World and he has to be very very very careful about signing anything without understanding it in full detail. and explained to him that we were cheated out of $1500. so he can not go for his Hockey Tournament this year so that their children and family can enjoy!!!!!! $1500 worth of happiness. Wish you all the best Henry , Kevin and Nasser. Happy Thanksgiving!!!!!!! and Happy Cheating !!!!! Pankaj MORLA OF THE STORY. PLEASE DO YOUR CALCULATIONS CORRECTLY AND GET EVERYTHING IN WRITING PROPERLY DO NOT USE MONTHLY OR BIWEEKLY PAYMENT AS YOUR GUIDE FOR PAYOUT.t to More

2015 Frontier Bought a new Frontier Pro4X. Very pleased with how the deal went. Dana was very thorough in covering the details and ensuring that I was happy with th Bought a new Frontier Pro4X. Very pleased with how the deal went. Dana was very thorough in covering the details and ensuring that I was happy with the purchase. Also followed up with a phone call several months later to make sure that the vehicle was satisfactory. More

Worst possible experience I had shopped for a Nissan Rogue for some time and found the right car with the right features at Royal Oak Nissan. The most important feature to me, I had shopped for a Nissan Rogue for some time and found the right car with the right features at Royal Oak Nissan. The most important feature to me, which I stated very clearly, was that it be AWD. The salesman assured me that this Rogue was and after test driving it, I decided to purchase. I negotiated a price I was happy with, filled out all the paperwork, and as it was a cash sale, wrote a cheque. Made arrangements to pick up the next day. About an hour later, I was at home pleased with my purchase and I get a call from the dealership, They had sold me a FWD, when we all believed it to be AWD. Instead of offering me a car of equal or greater value with the features I paid for, they tried to coerce me into paying more money for a car with yes, a few extra features, but more km. Rather than apologizing and doing their best to fix the situation, I was bombarded with calls and argued with before having to go back and pick up the cheque and not get a car. Completely unacceptable service. More

HORRIBLE!!! The people I dealt with were absolutely horrible people. They lie to you about the pricing of vehicles and make you feel pressured to purchase a vehic The people I dealt with were absolutely horrible people. They lie to you about the pricing of vehicles and make you feel pressured to purchase a vehicle. The salesperson just smiled at me when I asked for a breakdown of the numbers and never showed me the full price I'd be paying.The manager I dealt with literally said he didn't care how much money I spent, all he cared about was making a sale when I told him I couldn't afford the vehicle. They make you feel stupid and take advantage of you. The GM is never available and never calls you back to even try to salvage a sale. All complaints I had went unanswered. Overall, I was treated extremely poorly. I would never return or purchase a vehicle from this dealership. I lost a deposit on a vehicle because of their poor salesmanship. Such a horrible experience! Avoid this place at all cost! One star is the lowest I can rate them; and it's well deserved! More

The worst service I've experienced in my life This is the worst car dealer ship I've ever done business with. Very unorganized. I'd give the sales department two stars only because the gentleman I This is the worst car dealer ship I've ever done business with. Very unorganized. I'd give the sales department two stars only because the gentleman I was dealing with (Tyler) was super helpful. But he was the only one. The service department is the worst in all Nissan dealerships in Calgary (I've almost tried them all!). I had to travel 4 times to their shop to change my defected car speaker. First time I went there, they forgot about my appointment and said they are sorry. The second time, they said they have changed the speaker for me, but they lied. Third time, they said they didn't receive the part they ordered, but they didn't tell me and they didn't cancel my appointment. To make it even worst, I had free services on my packages, but they charged me for it. They also charged me for extra maintenance on my car that wasn't necessary and I didn't ask for it. This is how they replied when I contacted them: "We are all independently owned and charge what we feel is fair for the work that gets done. " More

Thank you, Vincent I recently went in to buy a used SUV and had Vincent Wong helping me out. Vincent was professional, polite, informative, knowledgeable, pleasant, and I recently went in to buy a used SUV and had Vincent Wong helping me out. Vincent was professional, polite, informative, knowledgeable, pleasant, and extremely patient with all my questions and concerns. He made sure to call and check in both before and after picking up the vehicle. The day I went to pick up my vehicle I had Vincent picked me up at my home & drove me to the dealership. Vincent went over everything with me in great detail and made sure everything was OK. We would have no problem working with Vincent again. We had a great experience with Royal Oak Nissan and would recommend them to other potential buyers. More

Great experience with great Sales Reps! I recently went in to buy a new vehicle and had Collin helping me out. Collin was professional and extremely patient with all my questions and concer I recently went in to buy a new vehicle and had Collin helping me out. Collin was professional and extremely patient with all my questions and concerns. Collin made sure to call and check in both before and after picking up the vehicle. I did have some issues with the individual I dealt with in the finance department but Collin made sure to take care of the issue immediately. Customer service at its best! The day I went to pick up my vehicle I had Henry helping me out. Henry went over everything with me in great detail and did so with a great attitude. I appreciated Henry's enthusiasm and knowledge of my vehicle. Overall I had a great experience with Royal Oak Nissan and would recommend them to other potential buyers. More

Recommend salesman Vincent Wong was very helpful as we were looking for a SUV. He was polite, informative, knowledgeable, pleasant, and took a great deal of time answer Vincent Wong was very helpful as we were looking for a SUV. He was polite, informative, knowledgeable, pleasant, and took a great deal of time answering our questions. We would be confident in working with him in the future. Thank you Vincent More

Highly recommend sales person vincent Wong I am not happy with Sales Manager sales skill. He did not make any effort to make the deal. This was the second vehicle we bought from this Nissan d I am not happy with Sales Manager sales skill. He did not make any effort to make the deal. This was the second vehicle we bought from this Nissan dealership. We were very happy with first deal including sales manager and sales person. We recommended this dealership to our family and friends and 2 cars were bought by our family friends. We are very disappointed this time by manager's sales skill. He did not close the deal for just 200 dollars discount we were asking for and we walked out of Nissan dealership very disappointed. However, Sales person Vincent Wong made all possible efforts to close the deal and we end up buying this vehicle. More

Don't Buy Here! Don't Service Here! We have moved on down the road to a different Nissan dealership. The problem was not the service. The problem was the age-old Price A (the quote on th We have moved on down the road to a different Nissan dealership. The problem was not the service. The problem was the age-old Price A (the quote on the service) and Price B (the cost of the service at pickup). Guess what? You won't be surprised! Price B was substantially higher than Price A! Voodoo costing! If you want to go to Royal Oak for the service, the work will probably be okay. BUT, make absolutely certain that any quote you get for service work done, you get in some text format for later reference! More