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Rosetown Mainline Motor Products - Service Centre

Rosetown, SK

4.6
13 Lifetime Reviews Review Dealership

13 Reviews of Rosetown Mainline Motor Products - Service Centre

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May 24, 2020

"Great to deal with wasn't looking for a new truck very..."

- Dodger

Great to deal with wasn't looking for a new truck very friendly to deal with but after we made a deal that I was comfortable with

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Longman
February 26, 2020

"Service department needs to improve"

- weshealey

Bought a 2011 Terrain here. When it came time for the warranty to expire I took it here for them to check it over. The service guy praised about their detailed inspection report they give. I didn’t mention to him that all 3 wipers had ripped rubbers on them. The report came back that all the wiper blades were in excellent condition. I phone the manager about this telling him that the inspection was done while sitting at a desk as they missed the wipers and if they looked in the back seat there were new ones there. I traded this terrain to them and bought a 2014 Denali terrain. Soon after I took possession of this I noticed the GPS map wasn’t up to date. I mentioned this to the salesman when I was there. His response was “Oh well” and walked away. After this one of the tire pressure sensors quit reading so I took it back to get it replaced. When I got home I noticed the center cap was missing on that wheel. I called the service manager and told him it was missing. His response was “How do you know it was the one we replaced the sensor in?” I replied because it’s the one that you took off. So he said he would order me one. When I received the replacement along with it came a bill for $180. I again phone and asked why I received a bill for this? Because you asked me to order it I was told. But you didn’t install it correctly when you took off my wheel is why it’s missing in the first place. I was then in the market for a new 2015 GMC truck. I went to the salesman that sold us the previous 2 Terrains. He threw me a set of keys and told me to press the remote button and you will find it. It was -25C outside so we went looking for it but didn’t like the truck. When we came back inside the salesman told us to sit down and sign up that truck. Pretty hard to sell a truck when the salesman doesn’t get off of his chair to show the truck. I went to Ford and they brushed the snow off of a truck and brought it to the door for us while we were drinking the coffee they served us. I’ve bought this truck plus one more Ford since. On my 2014 Terrain the service manager noticed rust showing on the bottom of the doors. He said there’s a recall to fix this issue. Great I though so how soon can you fix this I asked. I’ll put you one the list and call you when I want it brought in. Hopefully soon I asked, no he said as they are backlogged right now and may take a while to get to it but I will call you. We forgot about this until we got a wiper recall. We called Mainline to inquire about the current recall and asked about the rust recall. The service manager said “Oh that expired May of 2018, you’re too late”. I responded that how can I be too late when you put me on a list and were to call me to bring it in? Who was the service manager he asked, as there has been about 3 since then. I don’t know I responded but am still waiting for that call. I received an email from the current service manager that GM isn’t responsible for me missing the deadline and could have taken it somewhere else to fix it. Why would I take it somewhere else when your service manager said he would call me. I was looking to get this fixed as within the year to trade this off for a new vehicle. After having issues like listed above I don’t know why I would purchase from Mainline again. This will be my last GM vehicle purchase.

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Recommend Dealer
No
Employees Worked With
Other Employees : Todd Willis
July 23, 2019

"Thanks Ashley!"

- Kuitanh

Service provider Ashley was amazing. Super friendly and very helpful with informing me very quickly about the repairs and providing me with a loaner vehicle. I was very impressed with the dealership and will recommend it to the people I know. I am from Alberta but would consider travelling to Rosetown for my next vehicle purchase. Thank you so very much Ashley and the rest of the staff!

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Recommend Dealer
Yes
Employees Worked With
Ashley Messer
July 18, 2019

"5 STAR SERVICE"

- thisone93

I've been coming to see Ashley for the past while now, I will continue to deal only with her. She provides excellent service, with regular updates & providing a loaner if needed. I enjoy coming in to see her. Makes sure I am happy before I leave.

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Recommend Dealer
Yes
Employees Worked With
Ashley Messer
May 16, 2019

"Awesome friendly service"

- satisfiedcustomer

The service staff provided a thorough inspection and quality, timely work. I appreciate the little things too....free shuttle service and car wash! Much appreciated!

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Recommend Dealer
Yes
Employees Worked With
Evan Thompson , Ashley Messer
March 30, 2019

"Fix engine light on 18 Malibu and oil change."

- BELL4600

Everyone was helpful. I bought a spare fan belt which they ordered.and I probably will pick up when I get pollution controls fixed when those parts come in/ .

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Ashley Messer, Will Nickel
March 27, 2019

"Bring back the popcorn!"

- vicksen

I come from Saskatoon for service. I find the service department to be very relaxed and friendly and the work very thorough. When I first started coming to Mainline, they had some little extras that set them apart from other dealerships. The item I liked the best was the popcorn machine, a nice treat while waiting for my vehicle. This has been removed and vending machines have been installed. Please bring back the popcorn machine!

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Recommend Dealer
Yes
Employees Worked With
Will Nickel
March 25, 2019

"Very helpful, accommodating, knowledgeable, friendly staff. "

- stockmanfarms

We were treated very well and had all our questions answered. Will was very helpful for us. Everything was quick and efficient. All is good.

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Yes
Employees Worked With
Will was very helpful.
March 21, 2019

"service"

- Dale martin

Ashley in service was stellar!!!! kept me up to date on my vehicle the whole time. I will definitely be coming back and asking to deal with her!

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Recommend Dealer
Yes
Employees Worked With
Ashley Messer
March 16, 2019

"One of a kind service"

- kjackson

Ashley was very helpful and friendly during the process when I came in for service! Ryan was also a huge part of service too, as soon as my vehicle was parked and I started talking to Ashley, Ryan was in my vehicle giving it a quick vacuum and dash a wipe down! He is an awesome part of the service department. Ashley made sure I was up to date with the status of my vehicle the whole time I was there. They offered me shuttle service as well to get anywhere in Rosetown if I needed. I will continue to make the drive and get my vehicle serviced at Mainline.

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Recommend Dealer
Yes
Employees Worked With
Ryan Sieberer, Ashley Messer
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