Rose City Ford Sales

Rose City Ford Sales responded

Fantastic! We're thrilled that we could help you find the perfect new truck after such an unfortunate event. Our team, including Ronaldo, is dedicated to being patient and thorough in assisting our customers through the vehicle selection process. We understand it's a big decision, and we're glad we could answer all your questions and find the right fit for you. Enjoy your new truck! Cheers :)

Rose City Ford Sales responded

That's wonderful to hear! We're so glad we could address your issues promptly and to your satisfaction. Ensuring our customers have a positive experience is always our top priority. We appreciate your happiness and your consideration of purchasing another vehicle from us in the future. Thank you for your positive feedback! Cheers :)

Rose City Ford Sales responded

It's wonderful to hear about your positive experiences with our service department! We truly appreciate you highlighting our commitment to both warranty repairs and ongoing maintenance. Making appointments easy and ensuring we thoroughly understand your needs are top priorities for us. We're also delighted that you've noticed the pride our service team and mechanics take in their work, along with their great sense of humour – we believe a positive attitude makes all the difference! Thank you for your continued trust in Rose City Ford. We're here to keep your vehicle running smoothly. Cheers :)

Rose City Ford Sales responded

Thank you for sharing your positive experience regarding your side view mirror and window issues. We're glad to hear that Matt provided you with professional service and an accurate timeframe for the repair. It's always our goal to complete service efficiently and even ahead of schedule when possible. We are happy to know you were comfortable in our waiting area and are delighted that we could resolve the issue to your satisfaction! Cheers :)

Rose City Ford Sales responded

That's absolutely fantastic to hear, Nathalie! We are so thrilled that James made purchasing your first new car such a positive and easy experience for you! James truly embodies the kind of helpful and supportive service we strive to provide every customer. Knowing that you've already recommended him to your family and friends speaks volumes, and we are incredibly grateful to have you as a lifetime customer. We'll be sure to pass along your wonderful feedback to James – it will make his day! Thank you for choosing Rose City Ford! Cheers :)

Rose City Ford Sales responded

That's fantastic to hear! We're so pleased that our service agent went above and beyond to ensure your satisfaction. Providing excellent service and making sure our customers are happy with the work done on their vehicles is always our top priority. Thank you for taking the time to share your positive experience. We truly appreciate your feedback! Cheers :)

Rose City Ford Sales responded

We are very sorry to hear about the issue with your bed camera not working after your recent service appointment. It's certainly frustrating when you're told a repair and update are complete, only to find the problem persists upon pickup. This is not the level of service we aim to provide, and we understand your disappointment. Could you please provide us with your name and vehicle information so we can look into this situation immediately? We want to ensure this is resolved for you as quickly as possible. We will investigate what happened during your service and work to get your bed camera functioning correctly. Please contact our service manager directly at your earliest convenience so we can make things right. Thank you.

Rose City Ford Sales responded

Thank you so much for highlighting the efficiency and hospitality of our service department! We're delighted you could get your oil changed and tires rotated on the same day and enjoyed the amenities in our waiting area. Our technicians are always happy to assist, even with small things like tire pressure adjustments. We appreciate your loyalty to our service team at Rose City Ford! Cheers :)

Rose City Ford Sales responded

Thank you, April, for your kind words about Rob! We're so pleased to hear that he made you feel comfortable and well-informed during your service visit. We understand that trust is crucial in automotive service, and we're happy Rob could explain everything clearly and help you make the best decisions for your vehicle. We are happy to know that we will see you again because of his exceptional service! Cheers :)

Rose City Ford Sales responded

Thank you for your kind words and for recognizing the professionalism and politeness of our staff here at Rose City Ford. We strive to create a welcoming and positive environment for all our customers, and it's rewarding to know you always have a pleasant experience with us. We truly appreciate your recommendation and hope to have the pleasure of helping you or your referrals find their next vehicle! Cheers :)