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Rose City Ford Sales

Windsor, ON

4.7
1,197 Reviews
Call Dealership (519) 948-7800
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6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

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1,197 Reviews of Rose City Ford Sales

July 17, 2025

$166 for an oil change and tire rotation and inspection is unacceptable. 5 hours to get oil change and return to the dealership by shuttle service, also ridiculous. The mechanic did a great job, very More

by Gil DeGuire
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Rather not say
Report | Print
Jul 22, 2025 -

Rose City Ford Sales responded

Hi Gil, thank you for providing your feedback. We're very sorry to hear about your experience with the cost and the extended wait time for your oil change, tire rotation, and inspection. That certainly doesn't align with the efficient service we aim to provide. We're glad to hear that our mechanic was professional and did a great job on your vehicle. We'd like to discuss your visit further, including the synthetic oil recommendation, to understand the situation better. Please reach out to us directly at 226-826-2680 when you have a moment. We look forward to hearing from you.

July 17, 2025

Very professional and polite. Happy positive attitude and helpful. Even offered me a ride home. More

by anwarpauldaher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster, Daniela Racco
Report | Print
Jul 22, 2025 -

Rose City Ford Sales responded

Thank you, Anwar! That's fantastic to hear! We are pleased to know that our team was both professional and polite. We strive to ensure that all of our guests are treated with respect and approached with the most positive attitude possible. We truly appreciate you taking the time to share your experience, and we look forward to your next visit! Cheers :)

July 17, 2025

They were able to schedule me in very quick when my air conditioner broke during a heat wave. All the staff were so friendly when I went in to drop off my car. Service was quick and there was great communi More

by Karly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster, Daniela Racco
Report | Print
Jul 22, 2025 -

Rose City Ford Sales responded

Hi Karly, we're so glad to hear that we could get you scheduled quickly! It's wonderful that you experienced quick service with great communication throughout the entire process. We know how important a working A/C is, especially in this Windsor heat, and we're happy we could help you out so effectively! Thank you for taking the time to leave us this feedback, and if you ever need anything, don't hesitate to give us a call! Cheers :)

July 16, 2025

Joey was excellent, greeted us right away and pulled up the info really quick! Quoted it would take until 3pm roughly and called be at 3:02 to say it was ready More

by Kiki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The person that took my call when I inquired about an appointment, sorry I don’t recall their name! They were very professional and pleasant
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July 15, 2025

Greeting in the car while waiting for service technician. Explained process. Quick check in. Called promptly when completed. More

by alanderkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtesy Driver, Nick Gloster, Daniela Racco
Report | Print
July 15, 2025

Fast and smooth service and explain everything or any issues with your car that needs to be fixed More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
July 14, 2025

Always on time. Never delayed or excuses of why car is not ready. Consistent every time I go there. More

by Marcodalfonso28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service , Nick Gloster
Report | Print
July 13, 2025

Service department met my expectations. Had conversations with me about some small repairs and specific requests. More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
July 12, 2025

Awesome they spent time explaining and helping me understand the vehicle that I want to buy what too look what it needs proper education professional as it supposed to be I will be happy in the furth More

by MARIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember there names both from services
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July 12, 2025

Great dealer ship but service Very expensive. I am sorry to say but the price of service is to high More

by madber46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Math
Report | Print
Jul 22, 2025 -

Rose City Ford Sales responded

Thank you for taking the time to provide us with your feedback. We're truly sorry to hear that you find our service prices to be too high. We understand that vehicle maintenance can be a significant investment, and we strive to provide the best value by using genuine OEM parts and employing Ford-trained technicians who specialize in your vehicle. These factors contribute to the quality and longevity of the repairs, ensuring your vehicle performs safely and reliably. We encourage you to speak with our service advisors about any specific concerns you have regarding pricing, as we're always here to explain the work being done and its associated costs. If you have any questions or concerns, please feel free to give us a call at 226-826-2680. Cheers :)

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