Rose City Ford Sales

Rose City Ford Sales responded

Thank you for your feedback, Peter. We're glad to hear that you had a positive service experience with us. We apologize for the delay in communication from our sales team and for the oversight with your vehicle's certification and warranty information. This is not the standard of service we aim for, and we are looking into what happened to ensure it doesn't happen again. We will be in touch with you directly to resolve this issue as quickly as possible and provide you with the correct documentation.

Rose City Ford Sales responded

Thank you so much, Tijuanna, for your wonderful review. We are so happy to hear that our staff was kind and attentive and that you had such a great experience. We believe that keeping our customers informed and comfortable throughout their visit is key, and we're glad we could provide that for you. We appreciate your business and look forward to seeing you again in the future! Cheers :)

Rose City Ford Sales responded

Thank you for sharing your feedback, Danny. We apologize that your recent visit took significantly longer than anticipated and that you had to follow up multiple times for an update. This is not the standard of service we aim to provide, as we know your time is valuable. We are reviewing our process to ensure better communication and a more accurate timeframe for our customers in the future. We appreciate you bringing this to our attention. We hope we can be of service to you again in the future.

Rose City Ford Sales responded

Thank you, Giovanna, for your wonderful review! We're so glad to hear that Ian provided you with such a professional and helpful experience. Our team takes great pride in ensuring all our customers' questions are answered thoroughly, and it's fantastic to know he was able to make you feel confident in your new vehicle purchase. We appreciate your business and hope you're enjoying your new car! Cheers :)

Rose City Ford Sales responded

Thank you, Bruce, for the positive feedback. We're happy to hear that your experience with our service advisor, Rob, was so helpful and that your repairs were completed on time. We appreciate you choosing our dealership for your service needs and look forward to assisting you again in the future! Cheers :)

Rose City Ford Sales responded

Thank you for sharing your feedback, Morgan. We're delighted to hear that you had such a wonderful experience with our shuttle driver. Even if you can't recall his name, we will share your kind words with the entire team. We are proud of our staff and the extra mile they go to make every part of your visit a great one. We look forward to seeing you again in the future! Cheers :)

Rose City Ford Sales responded

Thank you for the wonderful feedback! We're glad to hear that you had a great experience with our quick service and diagnostic analysis. It's our pleasure to offer amenities like complimentary coffee and a courtesy shuttle to make your visit as pleasant as possible. We appreciate your business and hope to see you again soon. Cheers :)

Rose City Ford Sales responded

Thank you so much for your kind words, Shelley. We're thrilled to hear that your experience with our team was a positive one and that we were able to complete your recall replacement so quickly. We pride ourselves on providing efficient and professional service for all of our customers, and we're so glad we could meet your expectations. We appreciate your business and hope to see you again soon! Cheers :)

Rose City Ford Sales responded

Thank you so much for your kind words. We're so glad to hear that Rob provided you with friendly and efficient service, and that your work was completed quickly and correctly. We appreciate your feedback and look forward to seeing you again in the future! Cheers :)

Rose City Ford Sales responded

Thank you so much for your kind words! We are so glad to hear that you had a positive experience with our team. We pride ourselves on providing a clean and friendly environment with helpful staff and amenities to make your wait time more comfortable. We appreciate your business and hope to see you again soon! Cheers :)