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Rose City Ford Sales

Windsor, ON

4.7
1,223 Reviews
Call Dealership (519) 948-7800
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6333 Tecumseh Rd E

Windsor, ON

N8T 1E7

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1,223 Reviews of Rose City Ford Sales

March 01, 2025

I was happy to have my car examined . Mathew made sure it would be fixed. More

by Llmolnar19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Willar
Report | Print
Mar 22, 2025 -

Rose City Ford Sales responded

Thank you for your feedback! We're glad you were happy with your car's examination. We're also pleased to hear that Matt ensured your car would be fixed. We appreciate his dedication and commitment to our guests. We're happy we could provide you with a satisfactory service experience. Cheers :)

March 01, 2025

Very knowledgeable staff, they made us feel comfortable with all the stages of our purchase and were very friendly More

by Nicolemclachlin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Mcdougall, Nick Gloster
Report | Print
Mar 22, 2025 -

Rose City Ford Sales responded

Thank you, Nicole! We're delighted to hear that you found our staff knowledgeable and that they made you feel comfortable throughout your purchase. We strive to create a friendly and welcoming environment for all our guests, and we're pleased that we achieved that for you. We appreciate your feedback and are grateful for your business. Cheers :)

February 26, 2025

Pleasant experience, Mr Silvera was vrry attentive knowledgable, and courteous. Overall well treated by all the staff i had to deal with. More

by freguillen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LUKE SILVERA
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Mar 22, 2025 -

Rose City Ford Sales responded

Thank you for your positive feedback! We're delighted to hear you had a pleasant experience and that Kurt was very attentive, knowledgeable, and courteous. We're also pleased that you felt well-treated by all the staff you interacted with. We strive to provide excellent customer service and create a welcoming environment for all our guests. We appreciate your kind words and are grateful for your business! Cheers :)

February 26, 2025

Matt, the service advisor, was very informative and helpful. He, as well as the mechanics, did a great job. Thank you! More

by Matt
Recommend Dealer
Yes
Employees Worked With
Matt Willar, Nick Gloster
Report | Print
Mar 22, 2025 -

Rose City Ford Sales responded

Thank you, Matt! We're thrilled to hear that Matt, our service advisor, was informative and helpful. We're also delighted that you were pleased with the work of our mechanics. We strive to provide excellent service and knowledgeable support to all our guests. We appreciate your feedback and thank you for choosing Rose City Ford! Cheers :)

February 25, 2025

Excellent service as always. Would give a 10 star if I was allowed. Drop me off and pick me up while my vehicle is being serviced. Amazing More

by RobRoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
Mar 22, 2025 -

Rose City Ford Sales responded

Thank you, Rob! We're thrilled to hear you consistently receive excellent service from us. We truly appreciate your enthusiastic feedback and are delighted that our drop-off and pick-up service added to your positive experience. We strive to provide amazing service, and we're grateful for your continued patronage. We appreciate your loyalty! Cheers :)

February 24, 2025

Excellent customer service, they do everything to enhance the customer experience, very people oriented. Thanks More

by k_t_l_2012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Gagnon
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Mar 22, 2025 -

Rose City Ford Sales responded

Thank you for your kind words! We're thrilled to hear that you experienced excellent customer service. We are dedicated to enhancing the customer experience and are proud to be a people-oriented dealership. We truly appreciate your feedback and are grateful for your recognition. Thank you for choosing Rose City Ford! Cheers :)

February 24, 2025

A very busy shop and looked very organized with Stacey Directing to the correct areas for the Ford vehicle owners. More

by tsgolf1891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gloster
Report | Print
Mar 22, 2025 -

Rose City Ford Sales responded

Thank you for your observation! We're glad you noticed our organized environment, even during busy periods. Stacey plays a crucial role in directing our Ford vehicle owners to the correct areas, and we're pleased her efforts were recognized. We strive to maintain efficiency and organization to ensure a smooth experience for all our guests. We appreciate your feedback! Cheers :)

February 22, 2025

The service centre employees are professional and friendly. The service advisor, Matt, took my information as soon as I brought the car in. Stacy and the other woman (I can't remember her name) offer More

by jab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Rob, Stacy, Colby
Report | Print
Mar 22, 2025 -

Rose City Ford Sales responded

Thank you for your detailed and positive feedback! We're delighted to hear that you found our service team professional and friendly. We're especially pleased that Matt, Stacy, and Rob provided you with such attentive service. We're glad you appreciated the beverage and snack, and that Rob was able to utilize your points to cover most of the cost of your new tire. We're also happy to hear that Colby did a great job. We strive to create a welcoming and helpful environment for all our guests, and we're thrilled that we met your expectations. Cheers :)

February 21, 2025

Competent and friendly service. On time for appointment. Thorough explanation of any issues. Very accommodating. More

by kay.tuer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Mar 22, 2025 -

Rose City Ford Sales responded

Thank you for your positive feedback! We're delighted to hear that you experienced competent and friendly service. We're also pleased that we were on time for your appointment and provided a thorough explanation of any issues. We strive to be accommodating and provide excellent service to all our guests. We appreciate your kind words! Cheers :)

February 20, 2025

I dealt with a guy named Rob Primeau, and he was amazing, 5 stars to him. This review is not about him as he was very professional and helpful. The 3 stars goes to whoever worked on my car. I had the steerin More

by Dante
Recommend Dealer
No
Employees Worked With
Rob Primeau, Nick Gloster
Report | Print
Mar 22, 2025 -

Rose City Ford Sales responded

Thank you, Dante, for your feedback. We're delighted to hear that Rob provided you with amazing, 5-star service. However, we sincerely apologize for the oversight that occurred during the steering rack replacement, which resulted in a loose transmission bolt. We understand your concern and the potential danger this posed. We appreciate you bringing this to our attention and are glad that Rob was able to assist in correcting the issue. We will review our service procedures to ensure that such oversights are prevented in the future. We value your business and are grateful for your understanding. Cheers :)

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