Rose City Ford Sales

Rose City Ford Sales responded

We sincerely apologize for the unexpected increase in the cost of your recent oil change and for the frustration this has caused. We understand your concerns regarding the charges for waste disposal and shop supplies, and we want to assure you that we are reviewing our service pricing to ensure transparency and fairness. We value your past business and are disappointed to hear you will not be returning. We would appreciate the opportunity to discuss this further with you directly to understand your experience better.

Rose City Ford Sales responded

Thank you for your continued loyalty, Chester! We are glad to know that you have consistently experienced satisfactory service with each of your five vehicle purchases. Providing reliable service is a top priority for us, and we appreciate your long-term trust in our dealership. We look forward to serving you in the future. Cheers :)

Rose City Ford Sales responded

Thank you, Lorna, for your excellent feedback! We are happy to hear that your service appointment was fast and efficient and that you were able to utilize your FordPass points. We strive to make the service process as convenient as possible for our customers. We look forward to seeing you at your next appointment. Cheers :)

Rose City Ford Sales responded

Thank you for your positive feedback regarding your recent service! We are pleased to know that we have consistently provided diligent and prompt service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Rose City Ford Sales responded

Thank you so much for your positive feedback regarding your recent service appointment for your Edge! We are delighted to hear that you experienced excellent customer service during your visit. Our team strives to make every service appointment a pleasant and efficient experience for our valued customers. We appreciate you taking the time to share your positive experience with us. Cheers :)

Rose City Ford Sales responded

Thank you, Candace, for your continued loyalty! We are so pleased to hear that you had another great experience with your recent purchase. It's fantastic to know that you also trust us with the service of your Bronco. We're especially happy to hear about your positive experience with Ian; his honesty, helpfulness, and responsiveness are qualities we highly value. Thank you for making the decision to return to Rose City Ford once again! Cheers :)

Rose City Ford Sales responded

Thank you for taking the time to review your recent service visit at Rose City Ford. We are pleased to know that you found our service to be great and completed in a timely manner. We understand the importance of efficient and reliable service, and we are happy that we met your expectations. We appreciate your willingness to bring your car back to us and look forward to assisting you in the future! Cheers :)

Rose City Ford Sales responded

Thank you! It's wonderful to hear that you have been a valued customer of Rose City Ford for decades! We truly appreciate your continued loyalty and trust in our team. We are especially pleased that Matt and Rob have consistently provided you with professional and helpful service over the years. Your kind words are a testament to their dedication, and we thank you for your long-standing relationship with our dealership. We look forward to serving you for many more years to come.

Rose City Ford Sales responded

Thank you for your feedback regarding our service. We are glad to hear that you found the service itself to be great. We understand your concern about the frequency of appointment reminders from our third-party system via text and email. We appreciate you bringing this to our attention and will certainly review our communication protocols to ensure a more streamlined and less intrusive experience for our valued customers in the future.

Rose City Ford Sales responded

Thank you! It's wonderful to hear that you have been a valued customer of Rose City Ford for decades! We truly appreciate your continued loyalty and trust in our team. We are especially pleased that Matt and Rob have consistently provided you with professional and helpful service over the years. Your kind words are a testament to their dedication, and we thank you for your long-standing relationship with our dealership. We look forward to serving you for many more years to come.