Rose City Ford Sales

Rose City Ford Sales responded

Thank you, Terri! We're delighted to hear that you experienced very fast and efficient service. We're also glad you appreciated our friendly and professional staff, as well as the email follow-up. We strive to provide a seamless and positive experience for all our guests. We appreciate your feedback and thank you for choosing Rose City Ford! Cheers :)

Rose City Ford Sales responded

We sincerely apologize that you experienced a significant price increase from the initial estimate to the final charge for your service. We understand your frustration and that this discrepancy has caused you to be unhappy. We strive for transparency and clear communication regarding service costs, and we regret that we failed to meet those standards in your case. We would like to investigate this matter further to understand why the price doubled. Please contact our service manager directly at 226-826-2680 so we can address your concerns and work toward a resolution.

Rose City Ford Sales responded

Thank you for your glowing feedback! We're delighted to hear that you've had such a positive experience with our management and service team. We're happy to hear that our team was so helpful. Their dedication to providing excellent service and resolving issues is truly valued. We appreciate you recognizing their hard work and commitment to our guests. We look forward to seeing you again soon! Cheers :)

Rose City Ford Sales responded

Thank you for your kind words! We're thrilled to hear that Matt provided you with helpful and informative service, as always. We believe that personalized service makes a significant difference, and we're glad you appreciate being remembered by name. It's a wonderful feeling to know that our guests feel valued and welcomed. We appreciate your continued trust in Rose City Ford. Cheers :)

Rose City Ford Sales responded

We sincerely apologize that your questions about Ford navigation were not answered. We understand how frustrating it is to be overlooked. We value your business and want to ensure your inquiries are addressed. You can contact our service department directly at 226-826-2680 or visit us at 6333 Tecumseh Rd. E. We appreciate you bringing this to our attention so we can improve our customer service.

ostoflyer responded

Rob Primeau was excelent and kept me informed!

Rose City Ford Sales responded

Thank you for your positive feedback! We're delighted to hear that you experienced great interactions and felt confident in the services you received. We prioritize transparency and strive to ensure our guests feel valued and trust that they are receiving only necessary services. We're happy to hear you were satisfied, as honesty and integrity are paramount to our business. We appreciate you choosing Rose City Ford.

Rose City Ford Sales responded

Thank you so much for your enthusiastic feedback! We're thrilled to hear you experienced excellent customer service. We're proud of Rob and the team at our front desk; they truly are a valuable part of our team. We're delighted you appreciate their hard work and dedication. We strive to provide the best possible service to all our guests, and we're glad we met your expectations. Cheers :)

Rose City Ford Sales responded

Thank you Tony, for your positive feedback! We're delighted to hear that you had a great experience with our sales team. We're proud of our sales professionals who take the time to explain vehicle features and provide excellent service. We're glad you're happy with the service and staff at Rose City Ford. We appreciate your patronage! Cheers :)

Rose City Ford Sales responded

Thank you for your enthusiastic feedback! We're thrilled to hear that you found our staff and workmanship outstanding. We strive to provide polite, efficient service that meets our guests' needs, and we're delighted that you're very pleased with the outcome. We appreciate your kind words and are grateful for your positive review! Cheers :)