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Ron Hodgson Chevrolet Buick GMC
St. Albert, AB
704 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 704 reviews
June 16, 2016
Great Sales, poor service If I had to rate this place based on department I would give the sales department 5 stars and the service department 1 We have purchased 2 vehicles If I had to rate this place based on department I would give the sales department 5 stars and the service department 1 We have purchased 2 vehicles here and always conducted our service here, I find the service department to be condescending and uncooperative, the first problem is a service advisor doesn't even answer the phone is a women who basically takes a message and makes you wait for a call back I'll focus on my most recent experience, I called in explained I had very minimal time so i laid out my situation to her which was simply my wife needed to drop off her 2016 Malibu for an onstar diagnosed problem and that I expected a service loaner or rental car for her, the car has 2500km on it at this point, my wife has used the service shuttle in the past only to be late for work and this is unacceptable to me, at which point she told me that she would take a message and pass it on, this is 30 minutes before the service department closes when I told her again this wouldn't work especially considering I had left a message with her the day before in an unrelated matter and had never received a call back, she started talking over me when I finally got her to transfer me to an advisor Again after reiterating everything to an advisor I was told that there was no service loaner and that GM didn't cover a rental until the second day the vehicle was out of service, I literally had to get angry to get the dealership to pay for a one day rental which is $50 out of their pocket but apparently not worth keeping a customer happy unless you get angry When you have had a vehicle for 3 weeks and it needs warranty already I would expect that a good service department would just find a way to keep a customer happy without the customer first getting angry To their credit they did get my wife a rental and did drive her over but what bothers me the most is that the advisor lied straight to my wife and said that all I had to do was ask and they would have accomadated her a rental, which is crap because he had every opportunity to do so before I got upset but he didn't While there my wife confronted them about why they didn't return my phone call from the previous day on a unrelated matter, I had inquired about a new windshield..... Wait for it the advisor told my wife that they do not make a windshield for her car yet.... That's right they don't make a windshield for it, he went on to explain the glass shop they dealt with didn't stock it so they couldn't help us so that's why I didn't get a call back I have found this windshield through two different shops and the service advisor here couldn't be bothered to do anything more then the bare minimum of calling there preferred glass shop, to me that's called crap customer service Do yourself a favour buy your car here, but service it elsewhere Quick follow up, I spoke with another GM service department laid out the situation and was told that ALL of their customers who loss use of their vehicle receive a dealer paid rental on day one, no hassle no arguments They also found my windshield in about 3 minutes while I was on hold on the phone Needless to say they will be receiving business in the future More
by Samthegrey
Employees Worked With
Craig Chorzempa, Justin Barnaschone
June 14, 2016
Excellent service! My experience at Ron Hodgson's Chevrolet, was excellent. My Salesman was very friendly and help get the best deal on my trade in. My vehicle wasn't ev My experience at Ron Hodgson's Chevrolet, was excellent. My Salesman was very friendly and help get the best deal on my trade in. My vehicle wasn't even located at Ron Hodgson's it was in another province, they did a delearship transfer for me. i love my 2015 Silverado. I would highly recommend this delearship! Everyone who was part of my deal I Thank You. Sincerely, Tyler More
by Silverado01
Employees Worked With
Allan Demers, Adam Martel, Westly kohut
June 03, 2016
They listened to what I said !!! Gord listened to what I said , no wasted time !!! In and out - all done bingo !!! I'll be back and recommend Gord and Ron Hodgson Chevy absolutely ! Gord listened to what I said , no wasted time !!! In and out - all done bingo !!! I'll be back and recommend Gord and Ron Hodgson Chevy absolutely !!! More
by allug5757
Employees Worked With
Ludwig Ernst, Gord Hinse
June 03, 2016
Excellent transaction. Recommend highly. We were looking to replace a Buick That had served us very well. Found used Buick with the options we were looking for, on the Ron Hodgson listing on We were looking to replace a Buick That had served us very well. Found used Buick with the options we were looking for, on the Ron Hodgson listing on line. Had not previously been at Hodgson. Called and spoke to Wes to confirm vehicle advertised remained available. Went to dealership, met with Wes. Found vehicle to be exactly as advertised. Advised was not interested in long drawn out back and forth negotiation process. Came to agreement on purchase easily. Recommend Wes and this dealership highly. More
by 1534254
Employees Worked With
Ludwig Ernst, Westly kohut
June 01, 2016
Love my 2016 Acadia Nithin was a great help. He answered all of my questions and went above and beyond. I'll recommend all my friends shop at this dealership! Nithin was a great help. He answered all of my questions and went above and beyond. I'll recommend all my friends shop at this dealership! More
by sarals84
Employees Worked With
Chelsea, Adam Martel, James Achty, Nithin Thomas, Justin Barnaschone
May 27, 2016
Nothing But the Best From the time you enter the dealership until you drive away happy in a new car, you are treated as one would hope; with respect and the highest level From the time you enter the dealership until you drive away happy in a new car, you are treated as one would hope; with respect and the highest level of customer service. Of course some dealerships forget who you are once you drive away; not Ron Hodgson. As this is my second purchase, I can say that the service department is as good as the sales. Based on what I've seen thus far, I will continue to be a repeat customer and bring my friends. More
by jim Richards
Employees Worked With
Nithin Thomas, Justin Barnaschone
May 26, 2016
Lies covering bigger lies! Made an appointment for recall, called part was in. Left car then told needed other work, but then after all said the recall part was not actually in, Made an appointment for recall, called part was in. Left car then told needed other work, but then after all said the recall part was not actually in,,then laughed. Had to take infant out in December weather...... Not really funny. Told I did not tell you part was in it was other guy, not working today's!! More
by Tom
Employees Worked With
Service man
May 26, 2016
Relaxing, From the first time my husband and I entered the dealership I felt that I could look around and not be suffocated by salespeople. Wes came over and i From the first time my husband and I entered the dealership I felt that I could look around and not be suffocated by salespeople. Wes came over and introduced himself showed what was available, such a professional and personable guy. Ludwig had his hands full and had such a great sense of humor dealing with us, very knowledgeable. More
by mel
Employees Worked With
Ludwig Ernst, Westly kohut
May 24, 2016
spectacular I had a really bad experience at another dealership, and Travis and Justin helped me 100% get thru this deal and did it all the way from St. Albert wh I had a really bad experience at another dealership, and Travis and Justin helped me 100% get thru this deal and did it all the way from St. Albert while I am in Lethbridge. They got me into a GMC Acadia which I absolutely love. I would recommend anyone to go see them as you will have a great experience and not feel like your being taken advantage of, all your questions are answered in a timely and professional matter. I am very grateful for everything they did for me and my children :) More
by melissacruz
Employees Worked With
Travis Mourits, Justin Barnaschone
May 22, 2016
Simply the best vehicle purchasing experience I've had. I've purchased 5 previous vehicles through various dealerships and Ron Hodgson has really set the bar in terms of fair pricing, knowledgeable and frie I've purchased 5 previous vehicles through various dealerships and Ron Hodgson has really set the bar in terms of fair pricing, knowledgeable and friendly staff. My visit there was by chance because at the time I was only seeking a set of rear tires for a different vehicle, although I had been looking at replacing my truck in a year or two. So what really sold me was the parts staff, specifically Ralph Guido who was more helpful than I could have hoped for. A special thanks to Gordon Hinse in sales and Ludwig Ernst in Finance they were great! More
by Fireman 77
Employees Worked With
Ralph Guido, Gordon Hines, Ludwig Ernst, James Achty
