River City Ford

Had a timing cover seal replaced under warranty here. Oil and filter change is part of the process after changing the seal. They said they replaced the motor oil, but the oil was still just as dark as i Oil and filter change is part of the process after changing the seal. They said they replaced the motor oil, but the oil was still just as dark as if it was driven 5000 kms, but problem was I had only put approx 30 kms on it so I took it to another Ford dealer in the city to have the oil changed immediately (that way there is a proper Ford co. paper trail for service work). Drove about 70 kms and checked the oil and the oil is completely acceptable and looking new and Amber coloured like it normally would when new/fairly new. Same brand of motor oil was used as well (Motorcraft) to not throw off the check I was doing. Concluded River City Ford definitely didn’t change the motor oil and filter. They tried to state the direct injection makes the oil dirty that quickly, but i just figured out that’s not the case. At least not THAT quick at making it as dirty as they stated after getting the oil changed at another Ford dealership. I have evidence of the filter not being changed as well. This is likely 100% on the technician. Ford wouldn’t be too happy knowing their parts on the work order don’t end up in the customer’s engine. But I’ve held off calling Ford Canada, but the service dept when speaking to the tech last week was adimate he changed it. Wish he would have just told the truth… cause mistakes can happen like forgetting. Sucks being lied to by a mechanic and the whole fiasco. I’m out the cost of an oil a change I shouldn’t have had to pay for too. I should say Sran, the service advisor was very professional and was just stuck in the middle of this. I’d like a couple free oil and filter changes for my trouble and then I’d be happy to take down the review. More

Went in for warranty, got talked down to when confronted about it was told “this is how I talk” warranty clerk was annoyed that we were disturbing him only to have the same girl tell him that “ the customer about it was told “this is how I talk” warranty clerk was annoyed that we were disturbing him only to have the same girl tell him that “ the customer is standing right there” Waiting still on phone call from service manager after leaving 4 messages still hasn’t returned call. Customer service is not number 1 priority here that’s for sure and ZERO satisfaction if you have to go for any warranty work go to any other dealership than this one !!! More

Took my truck in for new tires on Sep 23/23. The tire was done quickly and the service was awesome. They asked me how I wanted the tires mounted brand name out or in and if I wanted to keep th The tire was done quickly and the service was awesome. They asked me how I wanted the tires mounted brand name out or in and if I wanted to keep the old tires which was great! Thanks so much for your customer service I will be coming back for my oil change soon More

Upon my arrival, I was greeted by a very friendly service advisor. It was evident that the staff respected my time and my vehicle was promptly moved into a service bay and work began immediately. I was very advisor. It was evident that the staff respected my time and my vehicle was promptly moved into a service bay and work began immediately. I was very impressed with the professionalism and excellent service. More

Timely, nice, quick service with follow up by text which is nice and easy and convenient is nice and easy and convenient More

Just bought 2023 Ford Escape st Betty Kebebe was our sales person. She was great explained everything about our new car and went above and beyond when she programmed our phones and downloaded Ford Pass sales person. She was great explained everything about our new car and went above and beyond when she programmed our phones and downloaded Ford Pass for us. We our repeat customers at River City Ford very happy with the attention and service we have gotten over the years I highly recommand River City Ford as a dealership and Betty Kebebe as a sales person very knowlagable and did not pressure us to buy anything Thank You to the whole team at River City Thank You Kathy Martin More

Just bought 2023 Ford Escape st Betty Kebebe was our sales person. She was great explained everything about our new car and went above and beyond when she programmed our phones and downloaded Ford Pass sales person. She was great explained everything about our new car and went above and beyond when she programmed our phones and downloaded Ford Pass for us. We our repeat customers at River City Ford very happy with the attention and service we have gotten over the years I highly recommand River City Ford as a dealership and Betty Kebebe as a sales person very knowlagable and did not pressure us to buy anything Thank You to the whole team at River City Thank You Kathy Martin More

The staff at River City Ford are always friendly and very knowledgeable. I highly recommend this place for service. knowledgeable. I highly recommend this place for service. More

The staff were very pleasant and explained exactly what the technician did and what will be needed to get done in the future the technician did and what will be needed to get done in the future More

Friendly, honest caring employees and provided rides to and back to the shop.they answered curious questions that we asked. and back to the shop.they answered curious questions that we asked. More