River City Ford

2018 GMC Acadia Service was amazing, courteous, professional and satisfying. I would most definitely recommend family and friends go to River City Collision for any w Service was amazing, courteous, professional and satisfying. I would most definitely recommend family and friends go to River City Collision for any work needed. My experience there is always positive. More

Never buy the extended warranty. When I was presented with the extended warranty for me to buy for my vehicle, the dealership did not discuss anything with me in regards to what I was When I was presented with the extended warranty for me to buy for my vehicle, the dealership did not discuss anything with me in regards to what I was entitled to for money back on my unused warranty should the car have been sold or was a total loss. During the process of communicating both with the dealership and the warranty company, both parties failed to answer my questions that I had asked of them. I had asked them to provide me with a calculation breakdown of how they had came to the dollar amount they wrote me on the cheque. I was bounced back and forth between the dealership and the warranty company and my questions remained unanswered. I was not provided with a calculation and was even ignored by the employees of the dealership. As a customer, the dealership should have went to the warranty company on my behalf and at least attempted to give me insight. However I had to reach out myself. In fact, the dealership had told me it was the warranty company that was to provide the calculation, and the warranty company told me it was up to the dealership to provide me with the calculation I had requested. I would not recommend purchasing any type of extended warranty, in addition to going to this dealership for any type of car purchase. I had spent thousands of dollars only to get a few hundred back. When the warranty went unused, I had the car for less then half the time I was covered for my warranty. It is my guess that a good chunk of this money was kept for commission sales and that’s why I had not been given any calculation. I knew this number wasn’t just pulled from a hat, but why couldn’t I receive a breakdown based upon the number of months, kilometres and time remaining in the warranty? The service in a dealership is only exceptional when at the time you purchase your car, as to be expected. After you leave the lot though, service is questionable. More

Overall experience was positive. 1. Booking an appointment with the online chat was easy. 2. Immediately greeted upon entering the dealership. 3. Sales Consultant was courteous and 1. Booking an appointment with the online chat was easy. 2. Immediately greeted upon entering the dealership. 3. Sales Consultant was courteous and respectful. 4. Completing the final paperwork took a bit longer than expected. More

Collision repair Staff were very customer service oriented, friendly and energetic The repair was evaluated and the repair was done quickly and looks great Very effi Staff were very customer service oriented, friendly and energetic The repair was evaluated and the repair was done quickly and looks great Very efficient and friendly team. Couldn’t believe how clean my car was inside and out! More

How can this be called fast lane service. What a joke. This service department is run by clowns. Dropped car off ready in 30 or 40 minutes. Come back 45 minutes later. Surprise car in same spot with same t This service department is run by clowns. Dropped car off ready in 30 or 40 minutes. Come back 45 minutes later. Surprise car in same spot with same tires still touching the pavement. Fools. I went to the counter to inquire when it would be ready. Looked like I woke him up He scampered away and brought my car in right away. The big test will be if they put them on right. Not holding out too much hope. 😘 More

Fast friendly service From the moment I walked in and the duration of my waiting time, the service was second to none by the staff. Fast and friendly service. Thanks Eri From the moment I walked in and the duration of my waiting time, the service was second to none by the staff. Fast and friendly service. Thanks Eric More

Received excellent service Time to get my vehicle repaired was as expected quick Was kept informed of parts ordered and actual repair time was less than expected Vehicle was rep Time to get my vehicle repaired was as expected quick Was kept informed of parts ordered and actual repair time was less than expected Vehicle was repair with no problem to take it back I am not affiliated with any dealership or service centre More