River City Ford

Horrible customer service! Actually got into an arguement to some snotty woman answering the autobody line. I got the impression I was burdening her as opposed to her making me Actually got into an arguement to some snotty woman answering the autobody line. I got the impression I was burdening her as opposed to her making me feel I was welcome there and that they would truly appreciate my business. I then call the service dept as I needed service on my truck as well....and wouldnt you know...pretty much the same experience. xxxx runs down hill as they say....obvious that there is no employee accountability!!! I will do my best to NEVER RETURN!!!! More

Great service Service was prompt and well done. Prices for the work required were fair and completed to satisfaction much faster then anticipated. I will certainly Service was prompt and well done. Prices for the work required were fair and completed to satisfaction much faster then anticipated. I will certainly be back for future needs. More

2012 f150 Oil preasure light came on. I dropped my 2012.f150 off because of my oil preasure light is on. I received a call saying its all done you can come pick it up.came i to my driveway I dropped my 2012.f150 off because of my oil preasure light is on. I received a call saying its all done you can come pick it up.came i to my driveway 3 km.from the dealer and the same light came on. I called river city back they said bring it back first thing in the morning.so 8 am i was there and dropped off the truck. 6 hours later i recieved a call from my service advisor, she told me that i was due for an oil change and that might solve the problem.so i asked how can changing oil affect the oil pressure. Her response was thats where we are so that's what we have to do next, with no other coure to do. Reluctantly i agreed to changing the knowing full well that it would have no affect on the oil preasure.so now i have a rental car and they have to look at the machanical part of the truck to find out why theres no pil preasure.( WHY WAS THE MACHANICAL PART OF FIXING THE OIL PREASURE NOT DONE FIRST BEFORE I HAD TO PAY FOR AN OIL CHANGR.)why did it take 6 hours for them to try nothing but call me and ask me to do an oil change tell me they had given up. Myself and my 18 year old son both know thats if its not the sensor than an oil change isnt the problem. Im not impressed with the length of time and how much this is costing me for warranty work.. More

Lack of Communication I did not buy my vehicle at River City, but my wife bought her last 2 vehicles there. I thought I would try bringing my F150 in for service to see if I did not buy my vehicle at River City, but my wife bought her last 2 vehicles there. I thought I would try bringing my F150 in for service to see if they could do right by me and earn my next truck sale. They did not. I brought the truck in as my dash was warping which was concerning on a truck only a year old. I was told pictures would need to be taken to get approval from Ford. That was all fine. I had to bring in my truck a few weeks later for a glove box repair, and no one mentioned anything about the dash. My wife tried calling a few times, and it became apparently that it's very hard to get a hold of service, and if you don't, they won't call you back when you leave a message. My wife was finally able to get a hold of someone yesterday. As she's at home and I'm working, it was more convenient. At that point she was told the dash replacement was approved and we could bring the truck in around the end of the week. She was also told that they may have to order some parts from the states that may take a month to arrive. I was confused, we've gone from not hearing anything from pretty much being ready to go. It didn't make sense. I asked her to call back and again, it was difficult to get a hold of anyone. So I tried calling. I got a hold of someone and asked to speak to the shop manager and was told he was gone for lunch and would back around 1. Had to go back to work so my wife called then. He wasn't back apparently. Now we're starting to get frustrated, the service advisors aren't giving the full story and we can't get a hold of the person who should be able to give us the whole story. So at a certain point in the day I went through the web chat and demanded that the service manager contact us. All of a sudden, Derek calls my wife and then myself. The story then becomes that Ford initially denied the repairs, but then approved them about a month ago. Of course the service advisor should have kept us in the loop in regards to this but did not. We're not good to go at all, no parts have been ordered. They want the truck to come back to look at before they order parts: "But why would you need to look at the truck again to order parts?" "That information was in the old system. We switched to the new system and lost a lot." "What about the service bulletin that I have that shows the whole list of parts required?" "I'm going off what the service advisor is telling me, we have to bring the truck back to take a look." "But I just had my truck in recently." "I can see that but I can't see what it was for on the new system." From what I can tell, there's been a very large lack of communication, and I've lost all trust with this dealership. At this point, our vehicles are no longer going to River City and we will not be purchasing any new vehicles there. I did let Evelyn know this was the case and she mentioned she would pass it on to Kyle. To me we seem to be at least a month away from a dash repair or replacement due to a poorly run service department. I would have liked to see the parts ordered as soon as Ford gave approval and I would have liked to have received a phone call as soon as the parts arrived. This was not even close to the case. More