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Richmond Subaru - Service Centre

3.1

25 Lifetime Service Reviews

3511 Number 3 Rd, Richmond, British Columbia V6X 2B8

25 Reviews of Richmond Subaru - Service Center

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May 24, 2016

"Excellent, Excellent service!"

- Pam

Nathan and his crew helped me out today in an emergency situation. My daughter had a flat while driving my Forester and I am heading to Kelowna for a funeral. Life is stressful and it helps to have people in this world you can rely on in a crisis. Nathan and Richmond Subaru fit me in to their busy schedule and not only changed my tires for me and fixed my old tire but they checked the brakes, the oil and they washed my car inside and out! I am now ready to go! Thanks, Ernie, too for taking me to the mall so I could have breakfast while I waited. You also did a great job of washing my car for me. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Nathan, Ernie.
Jan 18, 2018 -

Richmond Subaru responded

Thank you very much for the great review and kind comments. Please let us know if there is anything else we can do for you or your family regarding your vehicle needs. We hope that you are enjoying your Subaru Forester and look forward to seeing you in service.

April 25, 2016

"Excellent service -Detailing"

- Stardoc

My wife and I traveled recently out of Vancouver airport (YVR). We decided to leave our 2012 Toyota Camry at Richmond Subaru for detailing, instead of leaving the car in a parking lot to collect bird poop and dust. They even dropped us off at YVR and picked us up on our return. On our return, the car was waiting and was sparkling, inside and out. It was like driving a new car. The price was reasonable and comparable to simply parking it for the same duration. We were treated professionally and personally. I recommend Richmond Subaru highly.

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Recommend Dealer
Yes
Employees Worked With
The fellows who actually worked on detailing the car and driving us did a great job., Elizabeth Mamonluk, Nathan Kwan
Jan 18, 2018 -

Richmond Subaru responded

Thank you very much for the great review and kind comments. Please let us know if there is anything else we can do for you or your family regarding your vehicle needs. We hope that you are enjoying your Toyota!

March 17, 2016

"Very poor customer service"

- UpsetCustomer

Very poor customer service , very poor attitude. Basically he did not care what you feel and just say " If you don't like it, don't come back, I don't care".

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Recommend Dealer
No
Employees Worked With
Robin Soon
January 19, 2015

"Terrible Service Department."

- Derp

Scratched up my car a couple times when I brought it in for service. Charge more than the quoted price even though I ask them to call me first if anything additional needs to be done.

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Recommend Dealer
No
Jan 16, 2018 -

Richmond Subaru responded

Thank you for taking the time to give us some feedback on your experience. We appreciate all comments and are always striving to better our business. My name is Robin and I am the Service Manager here at Richmond Subaru. I would like to take this opportunity to discuss any issues you may have had with our service department and try to rectify things for you and perhaps for others in the future. Please call me at 604-278-6524 or email me directly at Robin@richmondsubaru.com. We can discuss your comments further.

January 01, 2015

"Very disorganized team leading to bad customer service"

- NN

I called on Dec 22 to order a new key and book a 12 month service for Dec 24: -The Dec 24 service was fine, and I also receive a new key but I was charged twice for the key, after I specifically told them that I gave my credit card details over the phone on Dec 22 because they needed me to pay for the key when it was ordered. They can't fix their own screw-up and told me to email management my credit card statement and ask for a refund. -The cost of the key was more then double what they told me over the phone ($338 vs about $150, so they obviously left some numbers out when they quoted me). -Although the car was washed and vacuumed, I found a navy blue mechanic long-sleeve shirt and matching pants left in my car! Not sure why someone would take off their clothes and leave it in my car. - A week later, I received a phone call saying my key was ready for pick-up. Why do they not know that they gave me my key the week before? Overall, they seem very disorganized and confused, and they tell you things that are not true. Although it appears this way, I don't want to say they are dishonest because maybe they are just disorganized. However, I will be taking my car elsewhere to get it serviced. Nelson

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Recommend Dealer
No
Jan 16, 2018 -

Richmond Subaru responded

Thank you for taking the time to give us some feedback on your experience. We appreciate all comments and are always striving to better our business. My name is Robin and I am the Service Manager here at Richmond Subaru. I would like to take this opportunity to discuss any issues you may have had with our service department and try to rectify things for you and perhaps for others in the future. Please call me at 604-278-6524 or email me directly at Robin@richmondsubaru.com. We can discuss your comments further.

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