I called on Dec 22 to order a new key and book a 12 month service for Dec 24:
-The Dec 24 service was fine, and I also receive a new key but I was charged twice for the key, after I specifically told them that I gave my credit card details over the phone on Dec 22 because they needed me to pay for the key when it was ordered. They can't fix their own screw-up and told me to email management my credit card statement and ask for a refund.
-The cost of the key was more then double what they told me over the phone ($338 vs about $150, so they obviously left some numbers out when they quoted me).
-Although the car was washed and vacuumed, I found a navy blue mechanic long-sleeve shirt and matching pants left in my car! Not sure why someone would take off their clothes and leave it in my car.
- A week later, I received a phone call saying my key was ready for pick-up. Why do they not know that they gave me my key the week before?
Overall, they seem very disorganized and confused, and they tell you things that are not true. Although it appears this way, I don't want to say they are dishonest because maybe they are just disorganized. However, I will be taking my car elsewhere to get it serviced.