Richmond Subaru

Joe Lui provided excellent customer services and good follow up with outstanding items. He is well supported by his manager ... but I forgot his name. Joe worked hard to make the deal and the manager follow up with outstanding items. He is well supported by his manager ... but I forgot his name. Joe worked hard to make the deal and the manager approved and closed the deal without further delay. I am happy with the experience when I bought my 2019 Forester last month. I hope the service department will provide the same good services. More

Richmond Subaru's general manager had refused to agree to return my $5,000 deposit for a vehicle I did not take possession of. Only after filing a complaint to the Vehicle Sales Authority of BC, who is respo return my $5,000 deposit for a vehicle I did not take possession of. Only after filing a complaint to the Vehicle Sales Authority of BC, who is responsible for issuing licenses to anyone selling cars in BC, did Richmond Subaru return my deposit. I was from out of town and had not seen the vehicle yet at the time I paid the deposit. Also, the dealership had not yet inspected my tradein vehicle. For these reasons, I had not entered into any purchase agreement with Richmond Subaru, and based on my correspondence with the dealership, I had believed my deposit would be refundable. After making the trip and viewing the vehicle on a Saturday, and not proceeding with a purchase, Richmond Subaru's GM claimed the dealership had the right to retain my deposit, and had refused to agree to a refund. The general manager then assured me that "we will deal with this on Monday". Following my request for correspondence after this exchange, I never heard back on Monday or anytime after. I'm glad that my complaint to Vehicle Sales Authority led to the dealership returning my deposit (after a month), and had this not worked, I could have had this resolved through Mastercard's dispute resolution process. If you do run into trouble with this or any other dealership, I highly recommend filing dispute complaints with the Vehicle Sales Authority of BC and also with your credit card company. Just be sure to keep copies of all written correspondence with the dealership. My father in law has worked in car sales his entire career, and said he's never heard of dealers keeping deposits, even in instances where the dealership may be entitled to - for example when buyers enter into a purchase contracts that indicate that deposits are non-refundable. In my own personal opinion, these other dealerships obviously prioritize business ethics, integrity, and customer service. More

Thanks for Angel Chu and all staff to provide good service to me, I hope you will get good business based on the customer service. service to me, I hope you will get good business based on the customer service. More

Great experience and customer service! Thank you to the kind and thoughtful Austin for all his time and patience, as well as Winston for all his help! The new Subaru Forester, nothing but love for it! kind and thoughtful Austin for all his time and patience, as well as Winston for all his help! The new Subaru Forester, nothing but love for it! More

I recently bought a used 2019 Forester here and was very happy with the salesman, Marco Dominguez. He went the extra mile in delivering floor mats to my home when there were not any available for me to have happy with the salesman, Marco Dominguez. He went the extra mile in delivering floor mats to my home when there were not any available for me to have at the time of sale. More

Great experience buying our Subaru Outback which we love driving. Thank you to Alexis Cozon, who was helpful, attentive to our needs, and a pleasure to work with. We wanted specific features and he noticed driving. Thank you to Alexis Cozon, who was helpful, attentive to our needs, and a pleasure to work with. We wanted specific features and he noticed that the model we suggested did not have these features. Alexis really cared about helping us find the right car for us, and supported us in making that choice. We would work with him again anytime. More

I had originally left a great review before I picked up my car. Original quote was $750. Called me to tell me they messed up the quote but that the total won't be over $1,000. I show up there to find a bil my car. Original quote was $750. Called me to tell me they messed up the quote but that the total won't be over $1,000. I show up there to find a bill for $1,300. Complete lies and xx. I would've left a better review if they just said the total would be $1,300 from the beginning. Not going back. More