Richmond Subaru

Far above average dealearship The team at Richmond Subaru in my opinion is what a car dealership should be about..... Professionalism at it's best! I would highly recommend anyon The team at Richmond Subaru in my opinion is what a car dealership should be about..... Professionalism at it's best! I would highly recommend anyone looking for a Suby visit them as i know i will again. James Brennan More

Very thorough Mike Lee is very thorough and respectful. we felt no pressure and had all our questions answered.with clarity and thoughtfulness. Mike was also very Mike Lee is very thorough and respectful. we felt no pressure and had all our questions answered.with clarity and thoughtfulness. Mike was also very kind and always checked in with us. More

Spam harrassment years later.. We bought a car hear a few years ago. We since moved and sold our car. Our old address gets spam mail which I have spend countless time on the phone r We bought a car hear a few years ago. We since moved and sold our car. Our old address gets spam mail which I have spend countless time on the phone requesting nicely to have stopped, without any action. I also continue to review spam calls on my phone and emails about “deals.” This dealership was by far the worst dealership I’ve ever experienced. They have an insane turn over with employees and nothing there is consistent. Save yourself the headache and go somewhere else. Assume the good reviews here are fake because every other review site for this dealer are poor. More

Perfect! Great sales person, honest, reliable and the patience of a teacher. Very professional and knowledgeable! Highly recommend his service. Thank you Mike Great sales person, honest, reliable and the patience of a teacher. Very professional and knowledgeable! Highly recommend his service. Thank you Mike you made my Christmas! More

Nat Berhane Best sales I’ve ever met, gave me the best pricing and the deals on the car. Thanks again Nat! And thanks to Sales manager Tim for all everything! - Best sales I’ve ever met, gave me the best pricing and the deals on the car. Thanks again Nat! And thanks to Sales manager Tim for all everything! -Mo More

Great service Bought 2nd car at Richmond Subaru. Service is excellent. Definitely coming back. Reasonable price. I definitely will Richmond Subaru to everyone. Keep Bought 2nd car at Richmond Subaru. Service is excellent. Definitely coming back. Reasonable price. I definitely will Richmond Subaru to everyone. Keep up the great work More

This guy deserves a beer🍺 ! Mr Berhane is nothing like the other rude, hypocritical sales in other dealership. I had a very nice experience with him. He answer to all my questi Mr Berhane is nothing like the other rude, hypocritical sales in other dealership. I had a very nice experience with him. He answer to all my questions and when he doesn't know the answer, he will not make up a bunch of lies to cover him up. He tells you that he doesn't know and he will look for the answer for you. Very nice and helpful guy! This guy deserves a beer 🍺 More

Great people, great experience Mike Lee is very helpful! He is concern what I need and give me good advise. For sure, I would recommend people to buy cars from there. Mike Lee is very helpful! He is concern what I need and give me good advise. For sure, I would recommend people to buy cars from there. More

So happy buying from Richmond Subaru It did not take so long to decide what car to buy after I talked to Connor, the sales representative at Richmond Subaru. He answered almost all the q It did not take so long to decide what car to buy after I talked to Connor, the sales representative at Richmond Subaru. He answered almost all the questions I asked in a timely manner, so the transition from my Volkswagen Jetta TDI ( for its Buyback) to my new 2018 Subaru Crosstreck went super smooth without any time delay. Thanks a million! Connor. More

Irresponsible/Rude sales person !! Beware !!Nat Berhane! Irresponsible sales person Poor and Rude customer service Would NOT recommend to anyone! I bought a 2017 impreza 5 door from him (Nat Berhane Irresponsible sales person Poor and Rude customer service Would NOT recommend to anyone! I bought a 2017 impreza 5 door from him (Nat Berhane). On the delivery day Oct 3rd. Car was found with scratches and protection film residual. I immediately let him knows about it and he said service would take care of it, just have to find a day to come in I came back on oct 4th, he asked a guy from detailing to take a look. And looks like the scratch would required polishing or touchup paint. The guy from detailing asked my sales person(Nat) to speak with his manager so they can proceed with the fix The next day Thursday oct 5th. I called Nat to check if he has talked to his manager. He said he would call back to me but he never did. I called him again on Friday morning. And told him I will be available today afternoon to come in for the scratch fix. Same happened, he said he would call me back in 2 hours. And What a surprise! He didn’t call back. I called him back again to check what is going on. He said he already made an appointment for me on Monday 9th(Thanksgiving)! I told him its holiday on Monday. !!!!! Apparently he didn’t even go and book the appointment with the detailing nor talk to his manager. He is making things up! Then he told me to come in Saturday 7th. He said the detailing people are working. I went in on Saturday. Turns out only a junior car wash guy is there. And he can not perform and fix the scratch. I asked sales person (Nat) again to make sure that he made an appointment and communicate to detailing guy so that they can perform the fix on the next appointment He then called and asked me to come in on Tuesday 10th 1pm. Then I went Tuesday 1pm, Sales person (Nat) was not there, and No one in subaru richmond I am coming to get scratch fixed, Had to call Nat again to tell him to explain to detailing. And turns out they can not perform the fix due to there is no touchup paint. Had to order and wait 1 week. I called Nat again and explained this situation And express I was not happy about making all this trip to richmond subaru. And also telling him should have made the appointment before asking me to go in. His reply was very rude and said loudly “what do you want me to do” I told him I will write an email to subaru canada with your rudeness. He then said he will not be helping me anymore then hung up the phone! Really disappointed of getting this kind of service in Subaru Richmond. Beware !!!! Nat Berhane. NOT recommended to anyone. More