Richmond Subaru

Service is questionable. Richmond Subaru has had my 2018 Forester car for over three weeks. It needs locks replaced because of a theft. They don't seem to have answers. They a Richmond Subaru has had my 2018 Forester car for over three weeks. It needs locks replaced because of a theft. They don't seem to have answers. They are not getting back at all. Very frustrating. Something definitely seems to be missing with their service department. Initially they said there was difficulty in getting parts. On the phone just now they said parts are "probably" coming from Toronto and they "may be back ordered" and that they would get back to me. If not back ordered does that mean the order was lost? If it was back ordered they should be able to give me an approximate arrival day. At the very least someone should be willing to talk to me. 22 days and counting and no answers! In the meantime I'm renting a car ! If this is their idea of 'service' then I'm not sure this is a place to take your Subaru. More

Great service helped me as soon as i got there. Made things really easy and quick which was great. Overall just a great experience in richmond subaru Kent made it helped me as soon as i got there. Made things really easy and quick which was great. Overall just a great experience in richmond subaru Kent made it a enjoyable visit and i enjoy the car very much. More

First time was the best time ever! We went there for the first time hoping that we would get the car that we wanted. Instead we got the second model and for the price that we negotiated We went there for the first time hoping that we would get the car that we wanted. Instead we got the second model and for the price that we negotiated with the first model with another dealership. No only we did we get the car, we got one better than we had expected and for the price we settled on. We feel really happy driving a car that is worth the money and model. More

Fantastic visit to the dealership Today my parents purchased a 2018 Outback model Subaru with Mike Lee. He provided wonderful service, the entire experience was phenomenal. The place w Today my parents purchased a 2018 Outback model Subaru with Mike Lee. He provided wonderful service, the entire experience was phenomenal. The place was very professional, I wholeheartedly recommend the dealership. More

Professionally Handled Situation Had a good experience with Richmond Subaru. There was some back and forth with another dealership, some bad mouthing, and a couple offers, but Richmo Had a good experience with Richmond Subaru. There was some back and forth with another dealership, some bad mouthing, and a couple offers, but Richmond Subaru handled it quite professionally and disproved the negative rumours. More

Good service and nice people Standing in the lobby for a while before Kassia talked to us. Test drive with Kassia was great experience. She introduced the car very carefully and I Standing in the lobby for a while before Kassia talked to us. Test drive with Kassia was great experience. She introduced the car very carefully and I got to try all features. Satisfied with the purchase although the price is a bit higher than my expectation. Everyone has tried his best to complete the purchase. More

Professional, Friendly Service My sales representative was Kassia Rolston. She was very helpful answering all my questions (even late in the evening), showing me the features of the My sales representative was Kassia Rolston. She was very helpful answering all my questions (even late in the evening), showing me the features of the vehicle and risking here live on a test drive. Overall, she was very pleasant to deal with. I received a fair price on my trade in and the new vehicle. There were no high pressure sales tactics used on me - which I appreciated. More

Excellent service and attention! Kassia along with the rest of the staff did an outstanding job so that I could complete my car purchase. From the price offered for the trade in to th Kassia along with the rest of the staff did an outstanding job so that I could complete my car purchase. From the price offered for the trade in to the discount given on the new car, everything was smooth and all the effort was put in. I am happy! More

This is the place The day I picked up my new car, there was a woman ahead of me who was picking up her new Subaru as well. We had both come to Richmond Subaru from Nort The day I picked up my new car, there was a woman ahead of me who was picking up her new Subaru as well. We had both come to Richmond Subaru from North Van, and had gone past 2 other Subaru dealerships to get here. If you're reading this review, you already know why. It is incredibly refreshing to experience a dealership that's figured out that the best way to get a great online reputation is to give their customers a great experience. Nat, Tim, and Danielle were all wonderful, and they answered all my questions. I got the car I wanted at the price I wanted, and never felt pressured or not taken seriously. If you've decided on a Subaru, this is the place to get it! More

Full Of Information, Great Deal and Wonderful Customer Servi Kassia Rolston was wonderful to deal with. Her customer service, great test drive and patience with my parents who were purchasing was exactly what we Kassia Rolston was wonderful to deal with. Her customer service, great test drive and patience with my parents who were purchasing was exactly what we were looking for. Thank you for a great experience and we recommend Richmond Subaru to all future purchasers. More