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Richmond Subaru
Richmond, BC
572 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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572 Reviews of Richmond Subaru
April 01, 2018
Good service and nice people Standing in the lobby for a while before Kassia talked to us. Test drive with Kassia was great experience. She introduced the car very carefully and I Standing in the lobby for a while before Kassia talked to us. Test drive with Kassia was great experience. She introduced the car very carefully and I got to try all features. Satisfied with the purchase although the price is a bit higher than my expectation. Everyone has tried his best to complete the purchase. More
by Janie
Employees Worked With
Michael Nguyen, Kassia Rolston
Helpful March 30, 2018
Professional, Friendly Service My sales representative was Kassia Rolston. She was very helpful answering all my questions (even late in the evening), showing me the features of the My sales representative was Kassia Rolston. She was very helpful answering all my questions (even late in the evening), showing me the features of the vehicle and risking here live on a test drive. Overall, she was very pleasant to deal with. I received a fair price on my trade in and the new vehicle. There were no high pressure sales tactics used on me - which I appreciated. More
by Markus
Employees Worked With
Danny Chui, Kassia Rolston
March 17, 2018
Excellent service and attention! Kassia along with the rest of the staff did an outstanding job so that I could complete my car purchase. From the price offered for the trade in to th Kassia along with the rest of the staff did an outstanding job so that I could complete my car purchase. From the price offered for the trade in to the discount given on the new car, everything was smooth and all the effort was put in. I am happy! More
by puma1983
Employees Worked With
Mathew Clapperton, Michael Nguyen, Danny Chui, Kassia Rolston
March 11, 2018
This is the place The day I picked up my new car, there was a woman ahead of me who was picking up her new Subaru as well. We had both come to Richmond Subaru from Nort The day I picked up my new car, there was a woman ahead of me who was picking up her new Subaru as well. We had both come to Richmond Subaru from North Van, and had gone past 2 other Subaru dealerships to get here. If you're reading this review, you already know why. It is incredibly refreshing to experience a dealership that's figured out that the best way to get a great online reputation is to give their customers a great experience. Nat, Tim, and Danielle were all wonderful, and they answered all my questions. I got the car I wanted at the price I wanted, and never felt pressured or not taken seriously. If you've decided on a Subaru, this is the place to get it! More
by Jeff
Employees Worked With
Tim Tsang, Danielle Schelini, Nat Berhane
March 05, 2018
Full Of Information, Great Deal and Wonderful Customer Servi Kassia Rolston was wonderful to deal with. Her customer service, great test drive and patience with my parents who were purchasing was exactly what we Kassia Rolston was wonderful to deal with. Her customer service, great test drive and patience with my parents who were purchasing was exactly what we were looking for. Thank you for a great experience and we recommend Richmond Subaru to all future purchasers. More
by Kamal Dhaliwal
Employees Worked With
Kassia Rolston
February 09, 2018
Great experience on buying a new car Both Jordan Lyons and sales manager Mathew Clapperton were honest and straight forward with me when I purchased my new Outback. We concluded the deal Both Jordan Lyons and sales manager Mathew Clapperton were honest and straight forward with me when I purchased my new Outback. We concluded the deal in a very short time with the price I considered fair. What more can you ask? More
by Outback2017
Employees Worked With
Mathew Clapperton, Jordan Lyons
February 04, 2018
Great team atmosphere, never felt pressured or rushed. We had Johnson helping us with the support of Tim the Sales Manager. We had lots of questions and wanted to try quite a few vehicles. We found what w We had Johnson helping us with the support of Tim the Sales Manager. We had lots of questions and wanted to try quite a few vehicles. We found what we were looking for. Danielle was great when it came time to decide on payment options and warranties. This is a great little dealership. You have to fight a bit for a parking spot but it’s toallty worth it! More
by D.Stage
Employees Worked With
Johnson, Danielle, Tim Tsang
February 04, 2018
Great experience from start to finish Jackie was most helpful from the first test drive, through the ordering process and when my new Crosstrek finally arrived. He was very responsive if I Jackie was most helpful from the first test drive, through the ordering process and when my new Crosstrek finally arrived. He was very responsive if I had a question, and also very honest about the car, price and when to expect delivery. It was a real pleasure to deal with him, and will definitely consider him again for my next purchase (maybe an Ascent). More
by WalterK
Employees Worked With
Jackie Cho
February 03, 2018
Extremely Positive Experience at Richmond Subaru I was in the market for a new or slightly used WRX. Living in Vancouver I visited the local dealerships, Wolfe and Docksteader. Being a younger person I was in the market for a new or slightly used WRX. Living in Vancouver I visited the local dealerships, Wolfe and Docksteader. Being a younger person, I was treated quite poorly at both dealerships. Neither allowed me to even look at a potential unit, and the salesperson at Wolfe never even bothered to follow up with me. I went to Richmond Subaru after a good recommendation from a friend. I met with Jordan, and before we even started to talk about payment he asked me "have you driven the car yet?". It was the most refreshing thing to hear after about a week of dealing with other dealerships who wouldn't even let me sit in a showroom model. My experience from there on out was excellent, Jordan was helpful without being pushy, his sales manager Matthew let his salesman do his thing and I ended up getting a great deal on a WRX. I was happy to give Richmond Subaru my business. I honestly would have written a positive review regardless of whether or not I was asked to. More
by Håkan Williams
Employees Worked With
Mathew Clapperton, Jordan Lyons, Danielle Schelini
February 02, 2018
Fantastic Trying to lease a car from another country wasn’t easy until I got on the phone with Jordan Lyons. Jordan listened to what we needed and made the proc Trying to lease a car from another country wasn’t easy until I got on the phone with Jordan Lyons. Jordan listened to what we needed and made the process easy and seamless. He picked my wife and I up at the airport and had us on the road in our new 2018 Subaru Outback in no time. Would definitely suggest Richmond Subaru and even more so Jordan. More
by Peterg
Employees Worked With
Michael Nguyen, Jordan Lyons
