My dad's 2009 Mitsubishi Outlander V6 with ~ 130k had developed a bottom end knock some time ago. Despite my recommendation to not take it to Richmond Hill Mitsubishi? he did anyways. He was told he will have to pay a ~$1200 diagnosis fee to inspect the motor which will be returned to him if the issue is warrantable (totally common practice) . Diagnosis fee was paid and Rhill started the process. Some time later he was contacted by MJ from Rhill with the news that the issue is not warrantable, the motor is now in pieces and it will cost him $5000+ to get the car back on the road. The reason for the denial of warranty was "lack of maintenance". My dad has been going to the dealership always or every single of his services since he bought the car new in 2009, majority of it at Richmond hill since 2010. He was told by the incompetent staff at Rhill that they cannot find ANY service records and therefore there is no warranty. After digging through piles of paper, my dad was able to provide this joke of a dealership with the requested TWENTY service records and they still denied it, asked him to either pay the fee to fix the car or get the car out of there by the end of the week (its a Thursday at this point) or there will be a $60 storage fee (really? hurting that much?). Due to Richmond Hill Mitsubishi's complete incompetence as a dealership and a shame to the Mitsubishi name I ended up getting involved and brought this issue to the attention of the people at the head office (no names mentioned here as I do not want to bug them outside of work) we were able to move the car to Scarborough Mitsubishi? under my request (tow covered under warranty) since i have ZERO confidence in Rhill and get a BRAND NEW LONG BLOCK UNDER WARRANTY.
The staff at Scarborough Mitsubishi and the head office were nothing but helpful in getting this issue resolved and even providing my dad with a rental under warranty again. Now compare this to the threats of charging storage fee at Richmond hill lol. I would like to thank Rob Cruise? at Scarborough Mitsubishi for meticulously taking care of my dad's car from the moment it got to his dealership to the moment it left the lot.