Richmond Hill Hyundai

A very satisfying experience Having only entered the dealership to take a look at the latest models it us hard to believe that I walked out owning a very low mileage Santa Fe. T Having only entered the dealership to take a look at the latest models it us hard to believe that I walked out owning a very low mileage Santa Fe. Terry solmos was very professional and far from overbearing (no pressure!). I was impressed by the product and his manner of doing business. More

My recent service experience went poorly There were numerous points of failure. 1. Cannot get service for check engine light on a weekend. So I made arrangements to borrow a car for several There were numerous points of failure. 1. Cannot get service for check engine light on a weekend. So I made arrangements to borrow a car for several days, and brought mine in on a Saturday for the following items and advised they could take a few days to repair. A) oil change B) recall item. C) check engine light which turned out to be a Catalytic converter warranty item. D) grinding noise in rear wheel. 2. No call during business hours on Monday. A message was left for me after 5 pm even though I dropped the car off on Saturday. This diagnostic should have been ahead in line of anyone who came in on Monday, so why would I get a call after 5 pm. I called on Tuesday At 10 am and spoke with Edgar. Okayed the work that needed to be done and advised Edgar I would need the car back by Thursday end of day. 3. Get a call from Edgar on Thursday saying the car would not be ready because he had not scheduled the warranty service, but told me I could drive it on the weekend and drop it off next week on a weekday. I advised him that this was very inconvenient for me as I work downtown and take the train. He indicated that you have a shuttle but don't open until later ( I like to take the early train) but no attempt ewes made to accommodate me in spite of the fact that the service department made the error. (4). I asked if they could pick me up at 630 pm. He said no. That the last shuttle is at 5. So now I have to go to work late and leave early because of an error the service dept made. I go to pick up my car on the Thursday, and ask Edgar where it is because I didn't see parked along the side. He said it was in the back and gave me the keys. 5. So now I have to go back to the back and pick up my car which hasn't been fully repaired. Get a car jockey to bring it to me! I asked him if it has at least been washed. He said it has. I went ou to the back, where it was dusty, and if it had been washed, you could never tell because it was dusty back there and it had rained, so 6) the car was dirty. I brought my car in the following week and one side of the garage was blocked by a pylon preventing me from bringing the car into that side of the bay and the other side had a car in th way. So I parked outside, and went in with every desire to be as unaccommodating as I could be. I waited patiently for the lady at the service desk who was discussing with a technician how another customer was going to be upset over some matter 7) this does not inspire me with confidence. She then asked me to bring my car into the bay as the person in front of me had moved his car. I said that's okay, one of you guys can drive it in. She pursed her lips and said someone would be with me shortly and walked away. Never heard from her again. We're up to 8 now. Along came Reno. God Bless Reno. He gets it. Less Edgar. Less lady with terse reaction. More Reno. He asked me to bring my car in, and I said, that's okay. One of you can bring it in. He took my keys and drove it up 15 feet. I later apologized to him. After the servicing was done I got an email from RH Hyundai advising that if I was at all not satisfied, that I should let the service manager know. I sent him back an email advising that I was extremely dissatisfied, and that if h wished to discuss, I would be at th dealership at 645 pm to pick up my car. Got there on time. No service manager. The general manager was there and could tell I was ticked. I told him I did not see my car parked on the side. He himself went back to get it. He also gets what it takes to make a customer happy. He advised that the service manager would be in touch with me. I did speak him eventually and he heard my story, and was in agreement that the situation was not handled well at all including 9) that he did not respond to my email because the company that manages responses did not escalate the matter to his attention - something that has now been rectified. As of this moment, Hyundai will have to do a lot to earn my trust again. As far as I'm concerned, the company owes me something. My time is way too valiable and its ever so easy to walk to the competition. As of this moment, I would not purchase another, nor will my mom, sister, kids, and father in law - my sphere of influence. I do however grant second chances, but would urge that management hire more Renos, and coach its Edgars and lady with terse disposition who likes to talk about other customers. Good luck. I hope you can turn it around. More

BETTER THAN ALL THE REST!! I have previously been to 3 other dealerships for service and Richmond Hill Hyundai has far surpassed the level of quality and professionalism that I I have previously been to 3 other dealerships for service and Richmond Hill Hyundai has far surpassed the level of quality and professionalism that I encountered before!!! The staff is efficient, friendly and highly knowledgeable! You right away get the feeling that YOU MATTER AS A CUSTOMER!! We are so pleased with Thos dealership!! #10stars!!! More

Fast and efficient They actually finished the oil change faster then they said but it did not feel rushed. Professional yet friendly The only "concern" I have is that They actually finished the oil change faster then they said but it did not feel rushed. Professional yet friendly The only "concern" I have is that after I left I noticed the checklist review with a signature and date but nothing checked off. Will ask about it next time I go by.. More

the best I have ever experienced I brought the vehicle in for service work and feeling very apprehensive as I have been scammed before. Reno was absolutely amazing. I felt like he gen I brought the vehicle in for service work and feeling very apprehensive as I have been scammed before. Reno was absolutely amazing. I felt like he genuinely cared about my needs and eased my apprehension. the car was completed with great speed. More

Sales team is great, service people can improve Sales people are great, I got an excellent deal on my vehicle. Service people however, can be rude at times and I had to take my issue to the person w Sales people are great, I got an excellent deal on my vehicle. Service people however, can be rude at times and I had to take my issue to the person who sold me my vehicle to get a proper solution. More

Service advisor Joseph is one of the best, he always makes the costumer feel special and wether he can help or not asks if the costumer if they need any help or not w Joseph is one of the best, he always makes the costumer feel special and wether he can help or not asks if the costumer if they need any help or not with a smile, if I send someone to buy a car I'll send him/her to Joseph. But a little lack of experience I see with auto advisors and they take to long todo an oil change on the cars, nothing else, I worked for a dealer as a mechanic about 5 years before that's why I'm mentioning about all these. No offends. Thank you Adeeb Majidi More

Amazing experience buying a car. Thank you Brek Bailey. I purchased an Elantra this week and it was the smoothest experience I have ever had buying a car. My salesman was Brek, and this guy is great, a real I purchased an Elantra this week and it was the smoothest experience I have ever had buying a car. My salesman was Brek, and this guy is great, a real honest and down to Earth guy, and a family man. I got a great deal and I was treated honestly and frankly. Ask for Brek, and say Shawn send you. Cheers. More

curtius, efficient Very good service, prompt, efficient and friendly! The only compliant is sometimes difficult to get an appointment over the phone, left on hold for ov Very good service, prompt, efficient and friendly! The only compliant is sometimes difficult to get an appointment over the phone, left on hold for over 5 minutes more than once? More