Richmond Hill Honda

Hiding collision from car! So, I went there to buy a used car, sales guy doesn't have enough knowledge and always redirect any question to the manager, anyway, I asked to negoti So, I went there to buy a used car, sales guy doesn't have enough knowledge and always redirect any question to the manager, anyway, I asked to negotiate the price but they seems to be very reluctant, since I like the car I didn't even bother to check the CarProof and paid the price what they asked, before picking up the car, I asked the sales guy to send me the carProof and Surprise, there's a collision reported and insurance claim, I asked manager and he's like less than $3000 damage doesn't even count, really? How if I sell you a claimed car, won't you bring down the price, beating about the bushes and didn't convenience me about the lemon car. STAY AWAY GUYS. More

thieves my husband, who has had his car for 7 years with NO issues ever, took his car in for the dealer to simply re-attach his splash guard under the front. my husband, who has had his car for 7 years with NO issues ever, took his car in for the dealer to simply re-attach his splash guard under the front. 12 hours later, his car will not gain speed while his RPM's are shooting up to the red zone.... DO NOT TRUST THESE GUYS! Wanted to charge him over $1,300 for a new clutch and a punctured tire 12 hours after taking a look under the car. Thieves!!!!!!! More

Used car sales I met with Denis to look at used Honda civic. I was running late from work and called him to advise. He told me no problem. When i arrived, dealershi I met with Denis to look at used Honda civic. I was running late from work and called him to advise. He told me no problem. When i arrived, dealership hours ended and he staied late with me and answered all my questions and took me for test drive. I found him very knowledgeable, honest, friendly, open minded and knowing what he is talking about and after long day at work was really a pleasure to deal with him and make a decision to buy a car. I end up purchasing this car and upon delivery met with Denis again. He took his time to show me all car options and buttons. Car was spotless and at no time i was on the road enjoying my new used car. Please contact Denis and deal with him if you want to buy. That's the place to be and that's the sales person to buy from. I strongly recommend. More

Waste of time I just returned from Richmond Hill Honda after I Booked a test drive for 11:00 am today. When I arrived the receptionist (who I was told to see) Seem I just returned from Richmond Hill Honda after I Booked a test drive for 11:00 am today. When I arrived the receptionist (who I was told to see) Seemed clueless and didn’t even ask for my name after I told her I have an appointment (would have thought she would check) A Sales man came up to me and said that “unfortunately the car is out and another person is ahead of me”. I said I made an appointment with Amanda for 11:00 am and all he could say is the car is popular and there are a lot of walk up’s. I said I don’t care, I booked an appointment. All he could say is it would be 30 or 40 minutes and I could get a coffee in the mean time. During this whole time none of the staff (who just stared) came to the rescue or even offered to assist the barrage this salesman was taking and as i was leaving had the nerve to offer me his card... Not a way to treat a potential customer. More

Great for buying used cars The best dealership in the GTA! Everyone in the process of buying a used car was fair, genuine, knowledgeable, and helpful. You should have peace of m The best dealership in the GTA! Everyone in the process of buying a used car was fair, genuine, knowledgeable, and helpful. You should have peace of mind going in and buying a car from this dealership, especially from their used car department. I would consider myself an educated buyer with a fair amount of knowledge about the industry. Eugene (used car salesman) was excellent from start to finish. He asked all the necessary questions to understand my situation and place me in the car that was best suited to my needs, not just the car that would make the dealership the most money. Finance Manager was great and explained all my options and did a great job matching add ons to my situation. Even though I didn't purchase any of them I didn't feel I was getting products shoved down my throat. Antoine, the used car manager was great as well. He was more than fair an honest during the entire process and I will have no problem referring business to this dealership or buying future cars from them. All in all I would highly recommend this dealership to anyone who is in the market to buy a used car. I have had good experiences at other dealerships as well, but these guys went the extra mile. More

Dishonest and unprofessional This place lost me as they customer. I went there to get my car serviced and found out that they can't do a decent diagnostic or repairs that beyond o This place lost me as they customer. I went there to get my car serviced and found out that they can't do a decent diagnostic or repairs that beyond oil change. Long story short after hours( i was there more than 10 times for a single issue ) i spent bringing my vehicle to fix what they were suppose to fix when i first brought it in and after i spent hundreds of dollars to get it done i decided that i'm giving up . I will look for someone who knows what he is doing and will stay away from this place More

Very very rude and unfair staff. Every time I took the car there there was another issue with my new car poping up afterwards.make sure you have another day off to go back to them a d Every time I took the car there there was another issue with my new car poping up afterwards.make sure you have another day off to go back to them a day after your service.I went there for an oil leakage issue on the car and fixed and paid but came out with my A/C not working and charged me another 200 dollars a day after. I will defenitely avoid to even pass the area where they are. More

rude & terrible customer service I would not go back to this place for car purchase or car service anymore. rude staff, terrible attitude, they treated me like I was stupid and did no I would not go back to this place for car purchase or car service anymore. rude staff, terrible attitude, they treated me like I was stupid and did not know anything about cars. Told me on the phone that the work required was covered under Honda warranty, but after spending 5.5 hours with my car, they decided that was not covered. so I was stuck with a $800 bill in the end. Service department with the exception of the service advisers, were all rude, especially the service manger. I would not return for any more future services, and would definitely not buy a car from there ever again. More

unfair business transaction fr Richmondhill Honda On the 10th of February 2015, I signed a lease contract to purchase a new 2015 Honda CR-V SE from Richmondhill Honda dealership.The original agreement On the 10th of February 2015, I signed a lease contract to purchase a new 2015 Honda CR-V SE from Richmondhill Honda dealership.The original agreement that I agreed on was that the dealership would be taking my current vehicle with the last lease payment under the condition that I would be purchasing the new car. Also the amount we agreed on based on the value of my car with the insurance claim. Next day they have requested to increase the lease payment more than we had initially agreed and signed on because I allegedly did not report to them the insurance claim which I had already claimed on 2012. This is absolutely incorrect and is an unprofessional mistake made by the daler to not properly document the facts I clearly stated. After refusal of their request to increase my leas payment, the dealer informed me that he was not able to meet the delivery date which had originally been promised on February 10th. on February 14, I informed the dealer that I wanted to cancel the lease contract. Later that day the dealer replied back to me that if I wanted to buy the vehicle with the same amount as I had previously signed on February 10th, I would have to pay my last lease payment and then afterwards I can pick up the new vehicle. This is the ongoing situation where I am on ... Do you still want to business with them????? More

They broke my windshield I brought my car to service and when I picked it up, the windshield was broken, the crack (not scratch) was from left to right, non-repairable. The wo I brought my car to service and when I picked it up, the windshield was broken, the crack (not scratch) was from left to right, non-repairable. The worst was that they show me the piece of check sheet which when I put my initial, it was blank. But now someone put the mark on the windshield portion showing that it was there when it was brought in. My initials wasn't on that mark at all, obviously someone put in there after I put in my initial....I will talk to higher rank people tomorrow, don't know what it will be turn out, but the point is that, it is very dishonest and how can people do business like this. If they don't replace the windshield with genuine Acura part, I'll file a complain to Honda Canada. More