Had an excellent time working through the process of converting from a Toyota 2019 Highlander to a 2021 Chrysler Pacifica Minivan. In hindsight, I only wish we would have done the shift to minivan years ago, but I'm glad we waited for this iteration of the minivan (I would argue the best available out there right now, second to the Sienna, and Odyssey being the runner up for 2021! The buying experience was smooth, and when we realized there was no vehicles in stock or on order that would match exactly our needs, we factory ordered one. Richmond Chrysler Dodge Jeep honored the Dec previous year price quote for the trade in value, and we were grateful in the end we waited for the delivery of our new ride. Our family loves the tech, the comfort and the safety and working with Dennis was a breeze, as he was excellent at bridging the gaps in expectations as we were making the large purchase. Would recommend Dennis if you are looking for a no hassle and honest buying experience.