Long Review Alert:
I am from Kelowna and drove all the way to Richmond to buy a vehicle from Richmond Chrysler thinking that they have a really good customer service and brand reputation. I liked Kia Optima 2012 and bought from Richmond Chrysler recently. While making the deal, we discussed everything and the sales people mentioned that there is nothing wrong with the car and they had inspection reports which stated everything is good with the car. They mentioned that “we don’t sell xxxxty cars”. We applied for the finance, got it approved and we made the deal. I drove the car back to Kelowna the same day, and as long as I reached Kelowna after driving 400kms, the engine started making noise. I believe the pistons started clashing with the cylinders and the engine was a complete xxxx. I called them saying that I would like to return the car and want my money back and their sales manager Tyler replied that he would not refund the money for the car but can provide me a replacement. I told them that you don’t have a car in my budget and I need my money back. They said there is no way you are getting your money back so you have no option other than buying another vehicle from us. I decided to buy their lowest priced available car which Is Hyundai Elantra, while finalizing the deal for this car, I had to talk to Tyler multiple times and at last he said,”I am done with this guy”! This sounded very rude and arrogant, I felt least valued. I ended up paying double than my budget and even though I did not like the car, I had to buy the car as I was stuck with the dealership. It took 11 days for me to get my replacement car, I spent around $500 for cab services as I had no car to travel. It’s a night mare to live without a car in this cold weather. I received my car today but it has no transfer papers because of which I am still unable to drive this car. The struggle is still on. Hoping to get the papers soon.
I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYBODY OUT THERE.