Im really bummed to have to write this review, and to be
fair i gave them 2 stars because i was happy with the low preasure easy sale this dealership was able to provide for the 2 vehicles weve purchased in
fair i gave them 2 stars because i was happy with the low preasure easy sale this dealership was able to provide for the 2 vehicles weve purchased in the last 18 months, we almost purchased a third in this time as well
Unfortunately thats where our satisfaction drops dead!!!!!
About a week ago we took our BRAND NEW, 9350KM jeep from abbotsford to vernon
The BRAND NEW JEEP, WITH 9350KM, over heated about half way to our destination
There were some bolts that attach the coolant hose to the engine that had backed off!!! These bolts are not reachable without specialized tools or removing engine parts to access it.
This caused us to not be able to fix the vehicle on the roadside where it died, and further more, THIS IS A KNOWN ISSUE, that the delearsgip couldnt be bothered to inform us of
Because of the timing of our lemon breaking down, we needed to take several cabs and i had to miss a day of work because we couldnt get the vehicle fixed do to delearships being closed for the long weekend
We wound up approximately $700 out of pocket, and dodge warranty will only cover up to $300 of this
So i contacted the delearship to give them the opportunity to make good on the xxxx vehicle they sold us and pay out the remaining $400 dollars or so
Well thats where the wonderful dennis comes in and tells me too bad so sad, and its my problem that they sold us a faulty vehicle, and that there would be no compensation, he even "asked the owner" who also said there will be no compensation
Now to my salesman moose, i really enjoyed dealing with him when purchasing our 2 vehicles, and i reminded him that i have bought 2 vehicles in the last 18 months, and that i really wanted to be able to continue doing business in the future. but when faced with the ultimatum to figure something out to get me a cheque for the remaining $400 or lose all future business from us which would make him and the delearship far more money in the future, he tucked tail and ran, he didnt even have the xxxxx to tell me to suck it up and that $400 means more to the delearship than making a repeat customer happy!!!! Nope he just ignored my messages completely, WEAK BRO!!!!!
I have now read over plenty of reviews of this delearship and see that it is a common problem, to be discarded and written off by these shysters, the minute the ink as dry and youre out the door
I only hope that this review can get through to at least 1 potential customer and save them from throwing their money away at this delearship, i promise you, you are nothing to them more than a monthly payment
PLEASE PLEASE PLEASE whenever possible do your vehicle shopping anywhere else, im sure that somewhere out there, theres is a delearship that values their customers and their hard earned money, i assure you, ITS NOT THIS DEALERSHIP
UPDATE UPDATE UPDATE!!!!!!!!
so appx 3 weeks after i made this review, the wonderful dennis decides to call me, he says "the owner read your review, now we want to help you out", i called this guy out on his BS, i said you told me we would not be recieving any compensation or "help"
I told him that they were trying to buy me off and the guy actually admitted it, BAHAHAHAHHAA
then he tried to offer me the $400 i was trying to recover!!!
I told him that he wouldnt be calling me and insulting my intelligence if i wasnt costing his delearship more than $400, guess what?? He agreed again
I told him to come up with a fair settlement for me to remove my review and my family would consider it, guess what happened next?? In true richmond chrysler fasion he ghosted me again
So basically long story short, at richmond chrysler, your loyal repeat business and 5 star revuews arent worth a dime, but a 2 star negative review is worth $400 and insulting your intelligence, what a joke this place is to.deal with