Renfrew Chrysler Dodge Jeep Ram Ltd

Don’t waste your time with this incompetent dealership. In March 2022 I bought a Wrangler 4xe from them. I had never even heard of them prior to this, just found online that they had the Jee dealership. In March 2022 I bought a Wrangler 4xe from them. I had never even heard of them prior to this, just found online that they had the Jeep I wanted in stock. Overall this experience was ok. Small issues on delivery day (it’s a hybrid and had zero charge in the EV battery, and informed last minute my payment was going to be more than quoted (under $100/month more but I had just driven 2 hours from Lethbridge to be greeted with that) it soured the experience) On July 30th 2022 my wife preordered her Wrangler 4xe from them, a Wrangler Sahara in the limited edition “reign” purple colour. She only had 4 requirements. 1) it be a reign 2) It be a 4xe 3) it have the sky one touch roof 4) it not be a rubicon. We paid our $1000 deposit and were told it should be ready in 6 to 8 weeks. That is the last productive thing we heard in 2022. Every month or so we’d reach out for an update and were told there was a delay because of the sky one touch option. We’d just have to wait. On January 10 2023 (24 weeks after order) we got the call that reign purple was discontinued. Not to worry though we had options. Option 1) We get a Rubicon 4xe in the colour we ordered, but without the sky one touch roof (for $20 000 more than our order sheet quoted the price at) Option 2) We get a Wrangler in another colour and they’d wrap it or paint it. They honestly seemed shocked that I refused that based solely on resale value. You’d think a dealer would understand such things. Option 3) We buy something on the lot (coincidentally they had the EXACT wrangler we ordered that jeep couldn’t manufacture, just in a different colour) We were to drive it until something we want appears and they’d buy it back for exactly what we paid. The problem with this was in the 6 months since we ordered prices went up $6000 and interest rates doubled. Not to mention they’ve proven they cannot actually get what they order. Or be trusted. I am totally convinced that after we took delivery we’d be stuck with something we didn’t actually want. We got our deposit back and went elsewhere. Custom ordered a different vehicle and had it in 3 weeks with absolutely zero issues Don’t waste your time with Renfrew Chrysler. They talk a big game about how they’re “the biggest 4xe dealer in Canada and they have real pull with the manufacturer” It’s all lies. They’re nobody’s who can’t complete the simplest of orders. Edited to add…. They delete negative google reviews. If you don’t want bad google reviews, don’t earn them. More

Richard is an amazing asset to this location. He is so knowledgeable and understanding of what his customers are looking for. He goes above and behind to help his clients. He is so knowledgeable and understanding of what his customers are looking for. He goes above and behind to help his clients. More

Always great experiences with this dealership. Very friendly and knowledgeable. Richard was able to answer all my questions to make sure I got the right vehicle for me. Very friendly and knowledgeable. Richard was able to answer all my questions to make sure I got the right vehicle for me. More

I purchased my last two vehicles from Renfrew, through Richard specifically, and I will be sure to use them again in the future. I actually send Richard’s contact info at Renfrew to all of my friends and Richard specifically, and I will be sure to use them again in the future. I actually send Richard’s contact info at Renfrew to all of my friends and family that are looking for vehicles. Last year my vehicle was stolen from my home. After this had happened I contacted the dealership and Richard took the time to go through all of my extended insurance information with me and helped me through the entire process. It was incredibly kind and took so much stress off my shoulders. I’ve had nothing but positive experiences with Richard and I could not recommend him enough. More

Great service and always willing to assist with my vehicle needs. Friendly staff always there to help you. vehicle needs. Friendly staff always there to help you. More

I am definitely willing to cross the province to deal with these guys. Especially Richard. He is the best finance guy around with these guys. Especially Richard. He is the best finance guy around More

Had an awesome experience at Renfrew Chrysler, we purchased a used f150 from Richard Loucks. The whole process from test drive to financing was smooth and easy. He took care of all of our questions a purchased a used f150 from Richard Loucks. The whole process from test drive to financing was smooth and easy. He took care of all of our questions and left us leaving there feeling like family! More

Straight forward information on the car and financing so that I knew exactly what I would be paying. Polite and professional. I will definitely return for my next vehicle that I knew exactly what I would be paying. Polite and professional. I will definitely return for my next vehicle More

Dealing with Richard was a pleasure. He was very helpful and accommodating when things didn’t go as planned. I was able to find the right truck with all of the options I was wanting and He was very helpful and accommodating when things didn’t go as planned. I was able to find the right truck with all of the options I was wanting and worked to fit it within my budget. Highly recommend Richard and Renfrew Chrysler for anyone looking to purchase a new or used vehicle. More