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Ralph Neale's Belleville Dodge - Service Centre

4.5

180 Lifetime Service Reviews

658 Dundas St W, Belleville, Ontario K8N 5J1

180 Reviews of Ralph Neale's Belleville Dodge - Service Centre

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July 26, 2019

"Awesome Experiences"

- DaveB

Cheryl has got to be the friendliest appointment co-ordinator I have ever had the pleasure to deal with. She made the schedule painless and worked it around my needs and timelines. Look forward to dealing with again.

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Yes
Employees Worked With
Aug 13, 2019 -

Ralph Neale's Belleville Dodge responded

Dear DaveB: Cheryl is very pleasant and efficient to deal with! She goes that extra mile to always be accommodating. I have even seen her put a customer on hold so she could run back to an Advisor to okay an appointment for a customer! Thanks for being a loyal customer! Linda Hill Executive Assistant

July 10, 2019

"Diesel Oil Change"

- AMason

I went in for an oil change on my Dodge Ecodiesel. They were the cheapest around with great customer service. I would definitely recommend bringing their vehicle here for any and all servicing.

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Yes
Employees Worked With
Jul 11, 2019 -

Ralph Neale's Belleville Dodge responded

Dear AMason: Thanks so much for letting us know we did a good job for you! We look forward to seeing you again! Linda Hill Executive Assistant

July 05, 2019

"Overpriced service. Horrible cleanliness"

- Cumminsownr

Hello, I own a 2017 ram 2500 with a 6.7 diesel. Took my truck to belleville dodge for oil change and fuel filter service and tire rotation. Total service cost. $586.85 Oil change 90 bucks Fuel filters over 400$ Get the truck back after 2 hours. Fuel is everywhere, oil is dripping off the truck. Cab stinks of diesel fuel. 585 dollar service visit and the truck gets returned like someone does not care about their work. Double carden joint was not greased as per factory service manual. Did that myself when I got home. And when offered trade value on my truck, they said I would love a 45000 trade value. Truck has 35000 km, no accidents. Same truck with less options, 75000 km, sale price $68500. Horrible place and all they want is the almighty dollar. No customer service whatsoever

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No
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Jul 11, 2019 -

Ralph Neale's Belleville Dodge responded

Dear Cumminsownr: Thank you so much for taking time out of your busy day yesterday to call me! I am very glad that you understand that Chrysler is the one who sets the prices on the filters and labour for their installation! I do think you should reach out to them again to tell them your thoughts and suggestions. I have had a conversation with our Fixed Operations Manager regarding the issues with your most recent service. I appreciate you letting us know the situation. We can not fix something if we are unaware that it is happening! He has spoke to all involved! I look forward to meeting you on your next visit in. Please let me know if I can be of further assistance!! Respectfully, Linda Hill Executive Assistant.

June 27, 2019

"Always easy!"

- Linda37

Had a great visit to the Service department! Had an oil change and tire rotation. Easy in and out. Left my Jeep with them. Becky was professional and efficient! Great experience!

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Yes
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Jul 11, 2019 -

Ralph Neale's Belleville Dodge responded

Dear Linda37: Thanks for being a loyal customer! Becky, Mike and Shay are awesome to deal with in the Service department! We look forward to seeing you again! Linda Hill Executive Assistant

June 14, 2019

"Recall "

- Martha

The staff was friendly efficient and courteous Pleasant atmosphere nice waiting area Satisfied with work performed I would go back there again and recommend to other people

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Yes
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Jul 11, 2019 -

Ralph Neale's Belleville Dodge responded

Dear Martha: We are happy that your most recent trip into our Service Department was a pleasant one! Thank you for your review. We look forward to seeing you again! Linda Hill Executive Assistant

June 11, 2019

"Excellent service. "

- Steve Mac

Quality service for oil change, brake fluid flush , pvc valve service and tire rotation today. I received courtesy ride home from dealership while my Dodge Journey was being serviced and within a few hours they picked me up to get my vehicle back.

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Yes
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Jul 11, 2019 -

Ralph Neale's Belleville Dodge responded

Dear Steve Mac: Thanks for the review and for letting us know you were happy with your service! We look forward to seeing you again! Linda Hill Executive Assistant

May 30, 2019

"Professional Team, Quality Vehicles, Excellent Service"

- Trish

Purchased my last two vehicles at Ralph Neale's Belleville Dodge. Sales team listened carefully to my needs, provided helpful information and made the purchasing process straightforward. My vehicles have been serviced at the dealership for over 20 years. Becky and the Service Team are knowledgable, offer immediate assistance, and effectively address the regular maintenance of my vehicle and any concerns. Shuttle Service is very accommodating to meet my work and personal needs. The atmosphere is friendly, professional and service orientated. Definitely recommend this dealership!

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Yes
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Jun 03, 2019 -

Ralph Neale's Belleville Dodge responded

Hey Trish: Thanks for being such a loyal customer for the past 20 years!! We do work very hard to keep our customers happy and coming back! It is nice to hear that the Service Department, Becky, Mike and Shay, always take care of your needs in a professional manner. And I agree, the shuttle is a great service to our customers. Here's to another 20 years! Linda Hill Executive Assistant

May 23, 2019

"Ram ignition key "

- Digger 66

One of my Ram keys was defective.The part was past warranty.Neale’s Belleville Dodge replaced it.Now that’s service.Thank you Shay

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Yes
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Jun 03, 2019 -

Ralph Neale's Belleville Dodge responded

Hey Digger 66: Thanks for letting us know that Shay stepped up and helped you with your key fob! Shay is very fair and amazing at his job! Respectfully, Linda Hill Executive Assistant

May 18, 2019

"Cost way more than it was suppose to!"

- Grouchomarxx

They had a Black Friday sale, where you can pre purchase an oil change for the months on January and February, so we went to the service desk and prepaid for our service. When I went to get my oil changed everyone was confused that we had purchased the pre paid oil change, so I explained the sale they had, and they just kinda agreed to it, and I asked if they could swap from conventional to synthetic oil and I would pay the difference (maybe 3-4 dollars a liter extra) Keeping in mind I already paid for the whole oil change in November. When I go to pay, they at first wanted nearly 70 dollars extra! Our car takes just a tad over 5 liters of oil, so I thought that 13 dollars extra per liter was insane!! They did some recalculating and still wanted near 60 dollars plus what I had paid originally. So in total, my "Black Friday Sale" deal turned out to cost me the same as a regular synthetic oil change.... Misleading marketing. Probably wont go to again.

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No
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April 24, 2019

"vehicle service"

- technology

My vehicle service requirement was efficiently handled by Mike,all points explained and visit was in a timely fashion.Was explained well.Additional info if required was supplied. Thank-You

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Yes
Employees Worked With
Other Employees : Mike Kelly,Dave Steele
Jun 03, 2019 -

Ralph Neale's Belleville Dodge responded

Dear technology: Great to hear Mike took great care of you when you were recently in! We appreciate your business and taking the time to give us this review! We look forward to seeing you next time! Thank you! Linda Hill Executive Assistant

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