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Ralph Neale's Belleville Dodge - Service Centre

4.4

185 Lifetime Service Reviews

658 Dundas St W, Belleville, Ontario K8N 5J1

185 Reviews of Ralph Neale's Belleville Dodge - Service Centre

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October 19, 2019

"oil change"

- Sam

i found the staff to be very friendly and informative. They explained every thing they were going to do and why it should be done.

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Yes
Employees Worked With
September 27, 2019

"Fluids"

- Not Happy

Had my transfer case fluid replaced on my Grand Cherokee, six weeks later needed to replace my transfer case. OUCH. No help from Belleville Dodge.

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No
Employees Worked With
Oct 01, 2019 -

Ralph Neale's Belleville Dodge responded

Good Morning: I would love to speak with you regarding your recent experience with our Service Department. Please feel free to give me a call at 613-966-9936 x227. I have no idea who you are so please identify the nature of your call. Thanks, Linda Hill Executive Assistant.

Oct 04, 2019 -

Ralph Neale's Belleville Dodge responded

Thank you so much for calling me yesterday! Our conversation helped me to understand the issue at hand. I know that our service department did reach out for you to give assistance, but this issue was time sensitive and needed to be dealt with faster than we could help. Your comments and concerns are noted and I will be speaking with our Fixed Operations Manager today! We appreciate your business always! Please feel free to contact me at any time in the future. Respectfully, Linda Hill Executive Assistant

August 31, 2019

"Issues with Key Fob"

- Jlynn

Was having issues with my fob not unlocking my car. Mike took the time on more than 1 occasion to try and get my fob working again. He let me know about the cost for a new one and a warranty for my fob. He even was nice enough to take the time to go over winter tire pricing.

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Yes
Employees Worked With
Sep 16, 2019 -

Ralph Neale's Belleville Dodge responded

Dear Jlynn: Mike has been part of the Belleville Dodge team for 25+ years and his experience really shows! He is kind and professional with a side of humour! Thanks for taking time to let us know he did an awesome job for you! We appreciate you being a loyal customer! Respectfully, Linda Hill Executive Assistant

August 22, 2019

"Emergency Brake issue"

- Marcie & Mike

We experienced a sudden vibration of the vehicle (not in steering wheel) while driving on the highway.? Pulled off the highway to learn that the rear passenger brake was ceased again ( had it looked at for the same reason at Jeep Dealer in downtown Toronto- they found nothing wrong). Anyway, After contacting your dealership and bringing in our 2011 Grand Cherokee-your mechanic’s inspection uncovered work that needed to be done. Calliper was stuck, rotors damaged, brake fluid flush etc and didn’t even charge us for the inspection. Mike Kelly was patient and understanding and was so willing to help. We had it towed by CAA back to the dealership in Cobourg that it was purchased from only two weeks ago. Thank You Mike for making every effort to help and even introducing us to a Sales Associate who is keeping us in mind for your upcoming Trade Up sale. What a great experience- hot chocolate and popcorn was also truly appreciated.

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Yes
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Sep 16, 2019 -

Ralph Neale's Belleville Dodge responded

Dear Marcie & Mike: We are happy to hear that we could go that extra mile to help determine the cause of the problem. Mike has 25+ years experience with us. He knows the feeling you have when there is an unplanned breakdown! You mentioned the hot chocolate and popcorn, but did you try the massage chairs?? The best addition to our Service Waiting area!! Thanks for taking time to write this wonderful review. We appreciate it!! Respectfully, Linda Hill Executive Assistant

August 16, 2019

"Gotta get worse before it gets better. "

- LoveMy300

Took my 300C in because the drivetrain is making a noise. $1200 later it’s making the same noise and I’m told “we don’t know” “it’ll have to break before we can fix it” xxx is that?? What if it breaking out my family in an unsafe situation!! NOT ACCEPTABLE! I’m done with this dealership, done with Chrysler and affiliates and I suggest everyone else exercise extreme caution in purchasing $40000 automobiles from this company.

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Recommend Dealer
No
Oct 04, 2019 -

Ralph Neale's Belleville Dodge responded

Dear LoveMy300: Thank you for speaking with me and allowing us to work to fix the issues you are having with your beautiful 300! I know that the $1200 you spent was towards maintenance and not towards resolving the noise you are experiencing. I know that Shay and the mechanics are doing everything they can to get to the root of the problem. I understand it is very frustrating for you as well. Thank you for your patience. Please keep in touch. Linda Hill Executive Assistant

July 26, 2019

"Awesome Experiences"

- DaveB

Cheryl has got to be the friendliest appointment co-ordinator I have ever had the pleasure to deal with. She made the schedule painless and worked it around my needs and timelines. Look forward to dealing with again.

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Yes
Employees Worked With
Aug 13, 2019 -

Ralph Neale's Belleville Dodge responded

Dear DaveB: Cheryl is very pleasant and efficient to deal with! She goes that extra mile to always be accommodating. I have even seen her put a customer on hold so she could run back to an Advisor to okay an appointment for a customer! Thanks for being a loyal customer! Linda Hill Executive Assistant

July 10, 2019

"Diesel Oil Change"

- AMason

I went in for an oil change on my Dodge Ecodiesel. They were the cheapest around with great customer service. I would definitely recommend bringing their vehicle here for any and all servicing.

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Yes
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Jul 11, 2019 -

Ralph Neale's Belleville Dodge responded

Dear AMason: Thanks so much for letting us know we did a good job for you! We look forward to seeing you again! Linda Hill Executive Assistant

July 05, 2019

"Overpriced service. Horrible cleanliness"

- Cumminsownr

Hello, I own a 2017 ram 2500 with a 6.7 diesel. Took my truck to belleville dodge for oil change and fuel filter service and tire rotation. Total service cost. $586.85 Oil change 90 bucks Fuel filters over 400$ Get the truck back after 2 hours. Fuel is everywhere, oil is dripping off the truck. Cab stinks of diesel fuel. 585 dollar service visit and the truck gets returned like someone does not care about their work. Double carden joint was not greased as per factory service manual. Did that myself when I got home. And when offered trade value on my truck, they said I would love a 45000 trade value. Truck has 35000 km, no accidents. Same truck with less options, 75000 km, sale price $68500. Horrible place and all they want is the almighty dollar. No customer service whatsoever

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No
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Jul 11, 2019 -

Ralph Neale's Belleville Dodge responded

Dear Cumminsownr: Thank you so much for taking time out of your busy day yesterday to call me! I am very glad that you understand that Chrysler is the one who sets the prices on the filters and labour for their installation! I do think you should reach out to them again to tell them your thoughts and suggestions. I have had a conversation with our Fixed Operations Manager regarding the issues with your most recent service. I appreciate you letting us know the situation. We can not fix something if we are unaware that it is happening! He has spoke to all involved! I look forward to meeting you on your next visit in. Please let me know if I can be of further assistance!! Respectfully, Linda Hill Executive Assistant.

June 27, 2019

"Always easy!"

- Linda37

Had a great visit to the Service department! Had an oil change and tire rotation. Easy in and out. Left my Jeep with them. Becky was professional and efficient! Great experience!

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Yes
Employees Worked With
Jul 11, 2019 -

Ralph Neale's Belleville Dodge responded

Dear Linda37: Thanks for being a loyal customer! Becky, Mike and Shay are awesome to deal with in the Service department! We look forward to seeing you again! Linda Hill Executive Assistant

June 14, 2019

"Recall "

- Martha

The staff was friendly efficient and courteous Pleasant atmosphere nice waiting area Satisfied with work performed I would go back there again and recommend to other people

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Yes
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Jul 11, 2019 -

Ralph Neale's Belleville Dodge responded

Dear Martha: We are happy that your most recent trip into our Service Department was a pleasant one! Thank you for your review. We look forward to seeing you again! Linda Hill Executive Assistant

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