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Ralph Neale's Belleville Dodge - Service Centre

Belleville, ON

4.1
210 Lifetime Reviews • Review Dealership
Call Service Center (613) 966-9936

210 Reviews of Ralph Neale's Belleville Dodge - Service Centre

Sort by
January 03, 2021

"Very courteous, and prompt and friendly. They were able..."

- Edward.phillips

Very courteous, and prompt and friendly. They were able to squeeze me in as I had a breakdown and would have been stuck over the holiday.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Becky Barriage
5.0
Shay Bedard
5.0
Report | Print
Jan 05, 2021 -

Ralph Neale's Belleville Dodge responded

Dear Edward.phillips: Great to hear that we could get you in and on your way quickly! Thanks for letting us all know. We hope you had a safe and Happy Holiday season! Linda Hill Executive Assistant

Helpful
December 18, 2020

"Service was a little slow, however I was very pleased to..."

- hillstrevor70

Service was a little slow, however I was very pleased to be taken to my vehicle upon learning something needed to be fixed and shown was was wrong and should be fixed. Well done.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shay Bedard
5.0
Report | Print
Dec 23, 2020 -

Ralph Neale's Belleville Dodge responded

Dear hillstrevor70: We try to stay on schedule the best we can. Thanks for your patience! We really appreciate your business. Thanks for the review and I hope everything went well. Respectfully, Linda Hill Executive Assistant

Helpful
December 10, 2020

"Great customer service in the service department. Becky..."

- Radu

Great customer service in the service department. Becky was amazing !!!! Courteous , fast , very accommodating! Had an issue with my new Gladiator and was handled immediately. Was called back to pick it up after 24 hrs.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Becky Barriage
5.0
Report | Print
Dec 14, 2020 -

Ralph Neale's Belleville Dodge responded

Dear Radu: Thanks for your review and for letting us know that Becky did a great job for you! She is a wonderful asset in our Dealership and always works hard to get the job done in an efficient, and professional manner. And how cool you have a Gladiator! Respectfully, Linda Hill Executive Assistant

Helpful
December 02, 2020

"Had winter tireS installed today. The service was..."

- Coopathwy43

Had winter tireS installed today. The service was exceptional. Compliments to Shay and Becky for their professional service and also their very friendly customer service oriented attitude. Their positive energy was very noticeable and appreciated. Concerning the dealership I am impressed by the cleanliness of the dealership and attitude of all the employees. Also, a sincere thank you to Shay. Without exception, this place of business adheres to the new norm of social distancing and also a spotless waiting are for customers. I watched Shay clean a chair after a customer left the area. I was so impressed by his detailed cleaning of the chair prior to the next customer taking a seat. In summary excellent service, and exceptional attention to customer satisfaction and safety.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Becky Barriage
4.0
Shay Bedard
5.0
Report | Print
Dec 04, 2020 -

Ralph Neale's Belleville Dodge responded

Dear Coopathwy43: It is wonderful that you noticed and commented on all the things we are doing at our Dealership to keep our staff and customers safe! We have implemented so many new protocols since Covid began. We are stocked with cleaning supplies for the next 2 years, lol. We really appreciate you as a customer and will always work hard to keep our standards high. Both Shay and Becky are extraordinary at their jobs! Wishing you and your family a very Happy Holiday Season! Respectfully, Linda Hill Executive Assistant.

Helpful
December 01, 2020

"Very professional and personable. The appointment was on..."

- Cal.Anthony

Very professional and personable. The appointment was on time plus extra attention given to reset regarding a call-back on my vehicle. Certainly impressed with staff and service!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Becky Barriage
5.0
Report | Print
Dec 01, 2020 -

Ralph Neale's Belleville Dodge responded

Dear Cal.Anthony: Thank you for visiting our dealership and for your review! We pride ourselves in always doing the best job we can for you! We will always do what we can to keep you as a happy and loyal customer! Wishing you a very Happy Holiday Season! Respectfully, Linda Hill Executive Assistant

Helpful
November 26, 2020

"Excellent customer service! My appointment for an oil..."

- Denise Burris

Excellent customer service! My appointment for an oil change was first thing and advised Shay that I had a last minute specialist appointment at 9. They had me in

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Becky Barriage
5.0
Shay Bedard
5.0
Report | Print
Dec 01, 2020 -

Ralph Neale's Belleville Dodge responded

Dear Denise: Thanks for letting us know we did a good job for you on your recent trip into the Service Department. I am glad to hear they had you on your way in time to make your appointment! We will always do our best to keep you as a happy and loyal customer! Happy Holidays!! Respectfully, Linda Hill Executive Assistant

Helpful
November 26, 2020

"Always excellent service by the Belleville Dodge service..."

- GBARKER

Always excellent service by the Belleville Dodge service team! Thanks again for the prompt, efficient and personable service! Now I’m ready for winter, bring on the snow!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Becky Barriage
5.0
Jeff Keenan
5.0
Mike Kelly
5.0
Report | Print
Dec 01, 2020 -

Ralph Neale's Belleville Dodge responded

Dear GBARKER: Thanks for letting us know that you had a great visit into our Service Department! The team back there always go the extra mile to get things done quickly and efficiently! I agree, bring on the snow! Happy Holidays! Respectfully, Linda Hill Executive Assistant

Helpful
November 25, 2020

"Excellent service team. Fast, reliable, and friendly...."

- Bieds78

Excellent service team. Fast, reliable, and friendly. In particular, Becky Barriage stands out as an exceptional customer service representative. I would highly recommend this dealership for your service needs.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Becky Barriage
5.0
Report | Print
Dec 01, 2020 -

Ralph Neale's Belleville Dodge responded

Dear Bieds78: Thanks for your great review and for letting us know your high opinion of Becky! Becky has a way of making everyone feel comfortable and she is great at explaining what needs to be done and why. She is a valued part of our team. Happy Holidays! Respectfully, Linda Hill Executive Assistant

Helpful
November 19, 2020

"Great service, friendly staff, only dealership in quinte..."

- chrisnestorovski

Great service, friendly staff, only dealership in quinte area the is worth taking your vehicle. As well the prices can't be beat. Overall best dealership I've ever dealt with.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Becky Barriage
5.0
Shay Bedard
5.0
Mike Kelly
5.0
Report | Print
Nov 25, 2020 -

Ralph Neale's Belleville Dodge responded

Dear chrisnestorovski: Thanks so much for this awesome review!! Our Service Department works very hard to be efficient and professional at all times! We will always work hard to keep you a happy and loyal customer!! Respectfully, Linda Hill Executive Assistant

Helpful
November 05, 2020

"Staff is friendly helpful and professional. Immediately..."

- Andrew

Staff is friendly helpful and professional. Immediately and easily answer all questions or concerns. Covid protocols are adhered to and pandemic briefings are explained beforehand. Thank you Andrew

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Becky Barriage
5.0
Shay Bedard
5.0
Report | Print
Nov 05, 2020 -

Ralph Neale's Belleville Dodge responded

Dear Andrew: Thanks for taking time to give us a 5-star review and for noticing that we are doing all we can to keep everyone safe! I hope you had a chance to relax in one of our massage chairs? We appreciate your business and look forward to seeing you again. Respectfully, Linda Hill Executive Assistant

Helpful
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