Ralph Neale's Belleville Dodge - Service Centre

I had a problem with my 5 year old Ram 2500. The turbo was acting up and the check engine light came on and stayed on. This is a serious problem for a diesel engine. I took the truck to a dealer in Ottawa and without even looking at the truck they quoted me $7,000 for the repair. As a result I had the truck floated to Belleville Dodge where the service department took over and diagnosed the problem right away. Not only did they fix the problem, but they managed to replace the parts under warranty (which has long ago expired). I drove away with a bill for $1,500 and a truck that drives the way it should. A great team at Ralph Neale's made me a very happy customer. Well done and thank you folks. Highly recommend this dealership for their excellent service.

I want to give a shout out to two exceptional employees at Ralph Neale's Belleville Dodge Dealership. Becky Barriage, Service Advisor and Jeff Sprague, Mechanic are the professionals you want to take care of your vehicle. Becky makes it her responsibility to understand the needs of her customers, know the concerns related to their vehicles, and provide guidance and care throughout the repair process. She is truly service orientated and committed to customer satisfaction. I've dealt with Becky for many, many years and highly recommend future customers to consider not only the quality vehicles sold at RNBD dealership but also the service provided. Jeff has an exceptional gift as well as talent to locate any concern, provide excellent repairs and go above and beyond to ensure all the needs of the customer are met in the repair process. Having spoken with him regarding a recent issue I know he cares about the well-being of my vehicle as much as I do. Special thanks to both for taking great care of my Jeep!

Very courteous, and prompt and friendly. They were able to squeeze me in as I had a breakdown and would have been stuck over the holiday.

Service was a little slow, however I was very pleased to be taken to my vehicle upon learning something needed to be fixed and shown was was wrong and should be fixed. Well done.

Great customer service in the service department. Becky was amazing !!!! Courteous , fast , very accommodating! Had an issue with my new Gladiator and was handled immediately. Was called back to pick it up after 24 hrs.

Had winter tireS installed today. The service was exceptional. Compliments to Shay and Becky for their professional service and also their very friendly customer service oriented attitude. Their positive energy was very noticeable and appreciated. Concerning the dealership I am impressed by the cleanliness of the dealership and attitude of all the employees. Also, a sincere thank you to Shay. Without exception, this place of business adheres to the new norm of social distancing and also a spotless waiting are for customers. I watched Shay clean a chair after a customer left the area. I was so impressed by his detailed cleaning of the chair prior to the next customer taking a seat. In summary excellent service, and exceptional attention to customer satisfaction and safety.

Very professional and personable. The appointment was on time plus extra attention given to reset regarding a call-back on my vehicle. Certainly impressed with staff and service!

Excellent customer service! My appointment for an oil change was first thing and advised Shay that I had a last minute specialist appointment at 9. They had me in

Always excellent service by the Belleville Dodge service team! Thanks again for the prompt, efficient and personable service! Now I’m ready for winter, bring on the snow!

Excellent service team. Fast, reliable, and friendly. In particular, Becky Barriage stands out as an exceptional customer service representative. I would highly recommend this dealership for your service needs.