Ralph Neale's Belleville Dodge

Great Help and a good Deal Dave and Lori did a great Job getting me out of a Van and into a Ram.... they had s tight deadline to work with and got it done!! Dave and Lori did a great Job getting me out of a Van and into a Ram.... they had s tight deadline to work with and got it done!! More

Amazing! My first time buying a brand new vehicle, Amanda and Lori made the experience easy and stress free! They were easy to talk to and make you feel so com My first time buying a brand new vehicle, Amanda and Lori made the experience easy and stress free! They were easy to talk to and make you feel so comfortable! I would recommend Ralph Neale & these ladies to anyone! Thank you! More

Great experience Have bought several vehicles off of Scott and the Dodge team now and will continue to in the future. Always been a great experience. Great people who Have bought several vehicles off of Scott and the Dodge team now and will continue to in the future. Always been a great experience. Great people who care about their customers. More

2019 Jeep Sahara Unlimited My experience from submitting an inquiry and receiving a text with minutes to browsing the lot with no pressure made it an easy decision for me to buy My experience from submitting an inquiry and receiving a text with minutes to browsing the lot with no pressure made it an easy decision for me to buy from Belleville Dodge. Scott, Andy, Mark and Lori were amazing to work with. From making sure I got what I wanted, understanding the paperwork and a comprehensive overview upon pick up made buying a new Jeep a really fun experience! More

Wonderful employees. Just bought a new 2019 Ram Sport. Got a great trade-in value for my 2012 Ram Laramie. Amanda answered all our questions and the transaction went throu Just bought a new 2019 Ram Sport. Got a great trade-in value for my 2012 Ram Laramie. Amanda answered all our questions and the transaction went through seamlessly. Lori was also great in finalizing the purchase. I would be happy to recommend this dealership - Great people with great deals. More

Purchased my dream vehicle! Purchased a 2019 Jeep Wrangler Sport this past Tuesday! Excellent service and made me feel at ease! My sales rep was knowledgeable, helpful, and frien Purchased a 2019 Jeep Wrangler Sport this past Tuesday! Excellent service and made me feel at ease! My sales rep was knowledgeable, helpful, and friendly! I would recommend Belleville Dodge - specifically Amanda Durant :) More

Diesel Oil Change I went in for an oil change on my Dodge Ecodiesel. They were the cheapest around with great customer service. I would definitely recommend bringing th I went in for an oil change on my Dodge Ecodiesel. They were the cheapest around with great customer service. I would definitely recommend bringing their vehicle here for any and all servicing. More

Great experience! Lori made this experience amazing. Even when I picked up the vehicle she came out to congratulate me. Mark also made this experience so easy for a n Lori made this experience amazing. Even when I picked up the vehicle she came out to congratulate me. Mark also made this experience so easy for a new buyer. Definitely will be recommending Belleville Dodge to anyone I know looking for a vehicle and great customer service all around! More

The worst experience of my life. If I could give zero stars, I would. We purchased a 2018 Dodge Durango late 2018 and were given a $500.00 Service credit as a “Military Discount” be If I could give zero stars, I would. We purchased a 2018 Dodge Durango late 2018 and were given a $500.00 Service credit as a “Military Discount” because of my husband being an active serving member of the Air Force. We purchased the car with the assistance of Lori for financing and Dave Steele. We were told about the discount as a sales incentive, signed the paperwork and were completely happy with our purchase. The day we came to pick up the vehicle we were not given any note for the military “discount” and when I followed up with Dave via email on November 9th and was told: “I am sorry you didn't get the gift card, Chris would not have known about it and I had forgotten. I can't remember if we got a copy of his badge or not for the file.” I did not receive any follow-up, and assumed the issue had been resolved. I assumed we would just receive the gift card when we came to have the truck serviced or that there would be a note on our file. Clearly this was incorrect, as when we brought the truck in, my husband was told that there was nothing anyone could do, and we would be paying the balance of our invoice ourselves. No apology, no resolution, no explanation to my actively serving military member, as to why this “military discount” doesn’t appear to exist. When I spoke with a member of your customer service team I was told that “someone would call me once they figured it out.” And when the service was complete, my husband had to pay for the service out of pocket, with no mention of a refund or reimbursement, and with no apology. He had his military ID card there, and informed the service desk worker of the issue at the beginning of the service, with no resolution offered whatsoever and no apology given. Being in a military community it greatly saddens me that this “discount” was not communicated, and no one could even speak to a military discount. One employee asked when I was on the phone what the total was, and when I responded $500, she said she wasn’t sure because it varies. It varies?? The discount you offer military members varies? I asked for a resolution on Monday March 11th, and was told someone would contact me. I received an invoice by email shortly after and immediately responded asking about how we would go about getting a refund, and utilizing our service credit. I did not receive a response. I then received a customer satisfaction survey by email on Tuesday March 12th in the morning, and responded again immediately that I wanted to rectify this issue prior to submitting the survey. I again received no response. I received a text message asking again for me to complete a customer satisfaction survey, but still have had no one attempt to connect with me or my husband today to rectify this issue, and for us to receive our military discount. After multiple phone calls, emails, and eventually contacting the BBB and Dodge Corporate, we FINALLY received our $500 service credit. Without a single apology. We used the credit as quickly as possible, and will never utilize the services of this place again. Not one single apology, once. Insane! More

Overpriced service. Horrible cleanliness Hello, I own a 2017 ram 2500 with a 6.7 diesel. Took my truck to belleville dodge for oil change and fuel filter service and tire rotation. Total Hello, I own a 2017 ram 2500 with a 6.7 diesel. Took my truck to belleville dodge for oil change and fuel filter service and tire rotation. Total service cost. $586.85 Oil change 90 bucks Fuel filters over 400$ Get the truck back after 2 hours. Fuel is everywhere, oil is dripping off the truck. Cab stinks of diesel fuel. 585 dollar service visit and the truck gets returned like someone does not care about their work. Double carden joint was not greased as per factory service manual. Did that myself when I got home. And when offered trade value on my truck, they said I would love a 45000 trade value. Truck has 35000 km, no accidents. Same truck with less options, 75000 km, sale price $68500. Horrible place and all they want is the almighty dollar. No customer service whatsoever More