From the moment I walked in, I was treated like family: Amanda, Andrew, Max - all working together in a way that made this "vehicle thing" -that is usually so stressful - a walk in the park. Andrew offered water, Amanda offered to spend time with my children so that Max and I could hammer out the best deal that would work for my single Mom home and financial situation.
There were smiles and positive energy and - at no time - did I feel this was a stressful experience. Rather, it felt the opposite. It felt like I had just come home from work and the group of us were having a family conversation - with brutal and complete honesty - about which vehicle and deal would be best for myself and my girls. There were no angles. No gimmicks. No hidden clauses. No hidden agendas. No reason what so ever to doubt that I was getting the best fit for my family and the best price AND interest rate for my vehicle and loan commitments.
Amanda took me out on three different occasions in two different vehicles - she was extremely knowledgeable and positive and honest. My youngest daughter liked her so much she still asks when we are going to go kidnap Amanda and take her with us to the beach.
What I liked most was the quality level of communication. There were phone calls and e-mails - no question was refused - all questions answered within the hour of asking them.
I am honest when I say that I was absolutely dreading the whole ordeal of purchasing a new vehicle . I wanted a new Dodge Dakota Sport Truck like the old one I have - not made anymore. I asked about a new Jeep Liberty like my Mom has - not made anymore. I told Max that no matter what we did I would not be truly happy because I was so sad to give up my truck - he did not like the sound of that so he left the office - had an intense conversation in another office - and returned with a monthly payment and an interest rate for a new vehicle that was so awesome I could not refuse.
I left smiling.
Each member of that team at Belleville dodge is amazing - but from the moment I walked in until the moment I drove that new Jeep Wrangler Ltd off the lot - and even AFTER I had been driving it for a week - I was still in close contact with Amanda for my "stupid" questions so to speak that she so patiently and graciously answered almost before I could get em out of my mouth.
Years ago I dealt with Belleville dodge and was given outstanding treatment. Almost 15 years later - the treatment is even better.
I felt so taken care of, so at ease. I so trusted this Belleville Dodge team that worked so hard for me and my family. It legitimately felt like my extended family. Thank you, Amanda, for all you have done. Thank you Andrew for the balloon unicorn - Sammy named it Angela 😂.
And thank u Max for putting a single Mom and her three princesses in a brand new, safe vehicle for the winter via a car deal that was literally FOUR days from the first walk in until vehicle pick up.
Amazing. Amazing. Amazing.
I doubt I will deal with anyone else. Ever.
Thank you, my extended Belleville Dodge family - for taking such good care of us.