Raceway Chrysler Dodge Jeep Ram FIAT

Great buying experience Went to purchase a used Chrysler 300 and negotiated a good deal in my favor given the vehicle history. Transaction was completed promptly and in sever Went to purchase a used Chrysler 300 and negotiated a good deal in my favor given the vehicle history. Transaction was completed promptly and in several hours vehicle was plated and ready to roll. A new spare key was provided and programmed and no extra cost and all small scratches buffed out. I was very pleased with all the effort provided by a couple of individuals including the manager Mr. Sam Safadi. More

Enjoyable I was looking for a Dodge Dart and was able to find one that I was happy with. All went well and the experience was enjoyable. I was looking for a Dodge Dart and was able to find one that I was happy with. All went well and the experience was enjoyable. More

Great Experience I would like to recommend this dealership because my experience was great. I admit that we were not easy customers, but Mr. Amgad helped us to give a I would like to recommend this dealership because my experience was great. I admit that we were not easy customers, but Mr. Amgad helped us to give a good deal and the overall purchasing experience was great. He was able to understand that we were sure to buy but we wanted to be more comfortable on some aspects before buying. The overall experience was very good. More

Traumatic, worst costumer service ever! There are no words to describe how horrible this service is. It has been the most traumatic experience of my life. They took my credit card and run a There are no words to describe how horrible this service is. It has been the most traumatic experience of my life. They took my credit card and run a deposit without my permission. I have to wait a week for my refund. When i called to enquire about the deposit they pass me to one person to another without a response; they never called me back. left a message to the sales person, who seems very eager to sell me a car when a walk in, but after didn't even bother to return my phone-call. Very bad costumer service from reception to management. They should be banned to serve the public More

EXCELLENT SERVICE representative was very informative and knowledgeable. Assisted me in changing my first choice which I was not happy with to a more enjoyable ride. representative was very informative and knowledgeable. Assisted me in changing my first choice which I was not happy with to a more enjoyable ride. Damian More

My 2014 Grand Cherokee I bought a used Grand Cherokee with 29,000 KM. When an identical car with added features came available and with only 9,000 KM, they allowed me full v I bought a used Grand Cherokee with 29,000 KM. When an identical car with added features came available and with only 9,000 KM, they allowed me full value of what I had paid, (and this almost a month after the initial deal) and upgraded to the lower mileage model. Friendly and responsive - I'm happy with the deal. Granted I paid the difference for the upgrade but now I have a car that is truly loaded and has 20,000 fewer KM, (check when you look -- some features in Chrysler are 'feature ready' but are at extra cost). Anyway - they looked after me and were obviously determined that I would leave happy. The 5.7 liter V8 is impressive after my sluggish 3.5 liter V.6. Fuel consumption only slightly higher on the highway and the car is immediately responsive. Dan Windsor. More

Pleasant surprise I went in looking to buy a used Dodge Charger but the staff at Raceway Chrysler helped get me into a brand new car thanks largely in part to Sal. The I went in looking to buy a used Dodge Charger but the staff at Raceway Chrysler helped get me into a brand new car thanks largely in part to Sal. The professionalism and courtesy exhibited by Sal and the other members was outstanding and really made for a pleasant experience. I'm a young man but was taken seriously and treated with respect throughout the entire process unlike some other experiences that I've had. All said I'm loving my new car and have an ongoing rapport with Sal for some upgrades I'd like to do and I couldn't be happier. More

Expected more based on the reviews We were looking to purchase a second new vehicle and were happy to realize that there was a promotion going on funded by Chrysler. After a little res We were looking to purchase a second new vehicle and were happy to realize that there was a promotion going on funded by Chrysler. After a little research we found that this dealership was close to home and it had received decent ratings by previous customers. Initially the service was good, we were promptly welcomed, our sales person helped to narrowed down which vehicle we wanted, we negotiated the options needed and handed over the down payment for our vehicle. After that the service went down hill. We were told that there was a lot of miscommunication between our sales rep and sales manager on who was supposed to be contacting us about the location of the vehicle that we anxiously wanted to purchase. Rather than being told that the vehicle we wanted could not be found...we go the "up sell" pitch to a higher trim level vehicle. After politely declining the "up sell" pitch we then received the "customer needs to constantly follow up on the purchase order because I'm too busy with other sales to follow up on your enquiry about the vehicle you are trying to purchase" treatment. Needless to say, after several days of "customer chasing seller" for accurate information we requested our deposit back. Who wants to spend money on a vehicle and eventually service appointments on oil changes etc. on a place that doesn't value the customer enough to have clear and open communication?! It took some time and much "negotiation" before we got our deposit back. Most of this should be able to be dealt with on the phone but in our case it took several personal visits to the dealership to sort things out. This experience was so bad that we didn't want anything to do with Chrysler, Dodge, Jeep vehicles anymore (even though we have a couple of friends who recently purchase new vehicles at another dealership...and they love their vehicles). We ended up purchasing a new vehicle from a competing brand. Everything worked out for the better (for us) because we got a much better vehicle (from a competing brand) with extra options/accessories for the same price. Maybe Raceway was having an off week because they were so busy selling vehicles to other people that they couldn't maintain clear communication with us or maybe we were just unlucky. Either way, we work too hard for our money to be treated the way we were. More

Great staff and vehicles Bob my sales rep was very knowledgeable about the truck. I'm very happy with my purchase and would definitely refer and come back to buy another vehic Bob my sales rep was very knowledgeable about the truck. I'm very happy with my purchase and would definitely refer and come back to buy another vehicle in the future. Thanks to all the staff that made this happen. More

Raceway Dealership One of the Best. Our experience buying our Dodge Journey from Bob was superb. He was friendly, not pushy, had all the paperwork ready when we arrived, and we were able Our experience buying our Dodge Journey from Bob was superb. He was friendly, not pushy, had all the paperwork ready when we arrived, and we were able to make the deal over the phone. PLUS, there price was much better than any other place we had been to. All the people at the dealership were helpful and we felt they were genuinely interested in helping us. Gary and Maureen More