Precision Hyundai

UPDATE Took my car into a third party to get looked at, and surprise….it was the undercover that wasn’t re-attached adequately. The mechanic was shocked the dealership didn’t remove it, let alone fix their and surprise….it was the undercover that wasn’t re-attached adequately. The mechanic was shocked the dealership didn’t remove it, let alone fix their mistake by replacing it. An incredibly easy fix that the service manager refused to even acknowledge and instead blamed me. Would leave zero stars if possible. This is going to be a long one. I would like to preface it by saying it takes a lot for me to lose my composure and leave a poor review. As a small business owner myself, I am not in the business of trying to negatively impact anyone’s livelihood, but I would never even fathom treating any customer this way, especially one who has done ALL of her maintenance and service there since 2018. I anticipate I’ll get a reply to this review saying I was rude. And yes, I was rude. I was rude because it took 6 phone calls and 8 days to get any sort of meaningful communication from the service manager, Sean, and I was met with total hostility right off the bat. I brought my vehicle in for maintenance and tire swap in December. $550 later, the first time I drove it since having it serviced I noticed a dragging sound so I checked underneath and there was a piece of the undercarriage dragging. I racked my brain to remember driving over something, which I had not. I tried to give them the benefit of the doubt and thought it was just the undercover that had come loose which would be an honest mistake. My first phone call to them was on December 20 immediately after I noticed it. I phoned a total of 6 times to speak to the service manager, Sean. Even though his voicemail states he will return calls by the end of the business day, it took him 3 days to get back to me, the day before they were closed for the holidays. I called back on the 27, and spoke to him on the 28, when he informed me they’d be closed again until January 2. The next 2 times I called he wasn’t in but would be back later, so I asked that he call me back that day and they said yes they would have him call. I did not receive a call that day. ANYWAYS fast forward to today, January 8 and I take it in for them to look at. I have not driven my car since December 20, to decrease any further damage. He brings me back and says “there’s a crack in the bumper and there is no way we could have caused this.” He got into a yelling match with me (super professional) and I ask if there is security footage to make sure they hadn’t driven over something when it was being serviced, because I absolutely did not. I express my frustration, and yes I did become quite short with him. Unlike him, I can take accountability for my actions. I express my frustration regarding the lack of customer service about this and he yells back at me “so that proves we damaged it?” I say “no, but it’s extremely poor customer service.” Anyways I ask for my tires back and get out of there because I want nothing to do with this man. I could have pushed for a refund on my seasonal tire storage since they have only been in less than a month, but didn’t bother. If he had acted appropriately and wasn’t a complete jerk, I would have considered doing the repair there, but his demeanour is extremely unprofessional. Literally yelling at and condescending to customers. At one point he went so far as to get right in my face. I had to take a step back from him. Zero accountability for anything from him, he goes immediately to being defensive. I have been a manager before, and I would have probably been fired for speaking to and treating a loyal customer the way he did. COMPLETELY inappropriate behaviour. More

Sales Guy Billy and Finace personnel Paige was very were helpful. No hassle getting the car we wanted. helpful. No hassle getting the car we wanted. More

The service was very good. the staff are always polite. The shuttle drivers are always nice . Special thanks to Jared, he is always attentive, polite, answers to all my questio the staff are always polite. The shuttle drivers are always nice . Special thanks to Jared, he is always attentive, polite, answers to all my questions. More

Excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent! excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent, excellent! More

Great location to buy a vehicle from. Staff all seem great to work with and are understanding to your needs. Staff all seem great to work with and are understanding to your needs. More

I just purchased a vehicle from Precision Hyundai through John Assef. I wish all car sales people were cut from the same cloth as John. He made the whole process so relaxed, personable and no pressure. He wa John Assef. I wish all car sales people were cut from the same cloth as John. He made the whole process so relaxed, personable and no pressure. He was honest and informative about the new-to-me vehicle and about my trade in. The process was quick, easy and hassle free. Next time I'm due for a newer ride, I'll be contacting John first! More

Excellent service and customer focus. All service as promised. . Five out of five in every way. All service as promised. . Five out of five in every way. More

Andrea Alkerton was the salesperson we dealt with. She gave excellent service. I would definely recommend her She gave excellent service. I would definely recommend her More

From reception booking my appointment , all the way to retrieving my vehicle, everyone is efficient, courteous and friendly retrieving my vehicle, everyone is efficient, courteous and friendly More

Experienced excellent service from sales, parts, and service departments during my visit on November 22, 2023. Especially the help of Andrea, Desmond and Paige were greatly appreciated by both my wife service departments during my visit on November 22, 2023. Especially the help of Andrea, Desmond and Paige were greatly appreciated by both my wife and myself. Joop More