Precision Honda

Returned my car with a cracked windshield. Bad experience. Would not recommend and would not trust my vehicle to be serviced there again. Brought my car in because of an air bag recall and pa Bad experience. Would not recommend and would not trust my vehicle to be serviced there again. Brought my car in because of an air bag recall and paid for an oil change plus multi-point inspection package. Returned to picked up my car as soon as they called. They said the car was in good condition and no additional work needed to be done. As soon as I got in my car, I noticed a 30-inch crack across the windshield that wasn’t there before. Went back into the dealership immediately to report this and at first, they outright denied it. An hour later and after speaking to two managers, they eventually agreed to pay for half the repair cost only. Regardless of their final decision, I felt that the entire situation should have been handled much better (especially if as they say, this is not an uncommon event). Supporting Details: 1) Despite evidence on the contrary, they said that the large crack was caused by a pre-existing chip in the corner the windshield and that any temperature or pressure change (e.g. from the sun or from the hoist) could have caused to spread. However, their own multi-point inspection just prior gave my windshield a green (satisfactory) condition. If the pre-existing chip was significant enough to cause such a crack from a simple temperature/pressure change, I feel they really should have detected it during this stage if they were doing a proper inspection. 2) Even if they missed the chip, the staff member who drove the car back out to me would have definitely noticed the 30-inch crack, which according to their own inspection, wasn’t there before. Instead of notifying me and recommending repairs, they ignored this problem and knowingly handed the car back in worse condition than when I dropped it off. 3) The situation should have been escalated to a manager right right away but the staff member I reported this to instead insisted that I wait for my original service rep (who had currently stepped out of the building). After about 10 minutes of waiting, he returned and abruptly dismissed my concern and outright denied that they had anything to do with the damage. He said something along the lines of “we only did an oil change, we never took it out on the road for a spin or anything.” 4) When I persisted, he said that I’d have to speak to the manager. Instead of calling one or taking me to see him, he went back to his work and expected me to somehow know where to find the manager’s office on my own (granted it wasn’t a big building but it was my first time there and I didn’t even know where the bathrooms were at this point). 5) I eventually spoke the owner and to two different managers. They offered a “gesture of good will” to pay for half of the replacement cost (retail price for post-market windshield of $450). I informed them that my regular auto-mechanic 6 minutes away quoted me a price of only $260. They didn’t believe me so I provided the name and phone number if they wanted to verify. At this point, they threatened to withdraw their offer completely unless I agreed to get the windshield replaced with them instead of taking my business elsewhere. 6) Lastly, hung prominently on their wall is a big “NOTICE TO CUSTOMERS” sign that informed customers to direct any unresolved complaints to the “Ministry of Consumer & Commercial Relations” at 416-963-0321. This number is no longer in service and said ministry seems to not exist either (closest thing I found was the Ministry of Government and Consumer Services who don’t deal with this sort of thing). I have mentioned this concern to Ready Honda staff twice and said that they should probably update their sign or take it down altogether. They didn’t seem too concerned and as of this writing a week and a half later, the sign is still there. Are they serious about customer service, or is the sign just for show? More

Terrible service manager Brought my van in for recall and slightly pushed in back up sensor which were working fine. Got home to find out they broke one of them completely. Br Brought my van in for recall and slightly pushed in back up sensor which were working fine. Got home to find out they broke one of them completely. Brought it back in to get it fixed and the service manager says "well it was broken anyway" seriously?! That's your response. Totally rude and smirking the entire time. I would rather drive WAY out of my way than to bring any vehicle here ever again. This place needs a totally attitude overhaul. And on top of it all they don't care that their car jockeys speed up and down residential streets where children are playing. More

Thank you Mr. Shawn Sheikh Thank you to Mr Shawn Sheikh and his assistant Holly for the amazing service at ready honda. They worked really hard to get me approved for a brand ne Thank you to Mr Shawn Sheikh and his assistant Holly for the amazing service at ready honda. They worked really hard to get me approved for a brand new honda civic 2017. They were very helpful, shawn gave us alot of options,returned our call right away, worked within our budget, and really made me and wife feel like family. I would recommend shawn to all my family and friends. We are so glad we met him. Thank you for the awesome deal on our brand new 2017 honda civic. More

Ready honda way to satisfaction I would like to take this opportunity to thank the amazing Mr Shawn Sheikh and his assistants Tamika and Holly for their tremendous effort in getting I would like to take this opportunity to thank the amazing Mr Shawn Sheikh and his assistants Tamika and Holly for their tremendous effort in getting me approved for my 2017 Acura MDX . Ready Honda is the way to go when purchasing a vehicle More

Excellent Customer service I visited the location to get the quote cor 2017 accord sports i had no intentions to buy the car that time but the amazing service i got from sales p I visited the location to get the quote cor 2017 accord sports i had no intentions to buy the car that time but the amazing service i got from sales person Arsalan Pervaiz encouraged me to buy the car right away he was polite amazing knowledgable and patient ... In simple words he is the best among all .. I suggest you guys go there and see Arsalan he will get you best deals with great customer service. ..buisness manager shawn was amazing too i think ready honda has the best staff from salesperson to management ... More

Honda customer I would not ever go back here , I recommend it to my cousin since he does not speak much of English so he went to meet a Vietnamese sales person , his I would not ever go back here , I recommend it to my cousin since he does not speak much of English so he went to meet a Vietnamese sales person , his name is Vinh Tran. He did not explain clearly and try to push the sales agressive . That was a very bad experience and my cousin is tricked to sign on the purchased agreement and he is going to lose his money . More

They are the Best! Great Staff! I dealt with a few and they are all a pleasure to deal with. Knowledgeable and professional. I recommend that you visit there to buy y Great Staff! I dealt with a few and they are all a pleasure to deal with. Knowledgeable and professional. I recommend that you visit there to buy your next new car. More

REZA THE MAN! i would like to take this opportunity to thank Mr. Reza Ramazani for his awesome customer service that he has provided to us throughout the process of i would like to take this opportunity to thank Mr. Reza Ramazani for his awesome customer service that he has provided to us throughout the process of buying our new car. The vehicle that we bought has to be pre-order and the wait time is for about four months. Two months into the waiting period, i was in an urgent need of a new vehicle to take my family for a long drive for 7 days. So, i contacted Mr Reza and told him of my problem. Without any hesitation he assured me that he will take care of everything and to wait and let him know when the time comes. Sure enough when the time came, our vehicle was not ready but he has got us a brand new Honda Odyssey waiting for me to take for that 7 days, free of charge with a full tank! Because of which, we had wonderful, memorable and smooth trip throughout! His service was very genuine ,flawless and very informative. Therefore, i highly recommend him. Thanks Mr. Reza and My Ready Honda Happily Tenor More

AMAZING PERSON... SHAWN SHEIKH Dear; Shawn Sheikh. i would like to take this Opportunity to THANK YOU VERY MUCH. for being so nice and helful to me for buying my new car. it"s Dear; Shawn Sheikh. i would like to take this Opportunity to THANK YOU VERY MUCH. for being so nice and helful to me for buying my new car. it"s people like you that make"s READY HONDA go foard. you made it clear to me about what i was paying for my car, everything in detail i needed to know i was very impressed and very happy i will recommend to anyone READY HONDA because of you. GOD BLESS YOU... More

Idiot Shawn and poor salesman angel liar Don't ever deal with Shawn sheikh or angel if you don't want to be scammed or pushed into the purchase of car or leasing a brand new selling you unwan Don't ever deal with Shawn sheikh or angel if you don't want to be scammed or pushed into the purchase of car or leasing a brand new selling you unwanted warranty making a higher commission and cheating there clients by giving them gift stay away go to any other Honda dealership but don't do business with scammers More