Portland Street Honda

Where is my SUV? Service called that Vehicle is ready for pick up. Due to some commitments, arrived at the Service 1 hour later. Service desk cannot find keys, the ve Service called that Vehicle is ready for pick up. Due to some commitments, arrived at the Service 1 hour later. Service desk cannot find keys, the vehicle not on the parking spot where serviced vehicles are usually parked for owners to pick up. After 20 minutes of waiting impatiently nobody can tell where the vehicle is, attending service rep came with it, found car hoisted again up for service! Without the key and the vehicle, questions came to mind: is somebody using the vehicle? Was the vehicle serviced? Why is it up in the air again? Why was the call made that it is ready for pick up? All the Service Manager said in a non apologetic tone, " Did you find the car? YES, so there is nothing to worry about. It is with you now! " You missed the point, Ms. Service Manager! Very disappointing and frustrating experience after being loyal to the dealership for years. Service was contrary to what Dale Fox is saying: "it is all about you" More

CUSTOMER SERVICE. VERY FIRST APPOINTMENT WITH DEALER,TECH TOOK A RAG TO THE OUTSIDE OF THE DRIVER'S DOOR,WHEN CLEARLY IT WAS FULL OF DIRT,FOR WHAT REASON,NOTICED TECH G VERY FIRST APPOINTMENT WITH DEALER,TECH TOOK A RAG TO THE OUTSIDE OF THE DRIVER'S DOOR,WHEN CLEARLY IT WAS FULL OF DIRT,FOR WHAT REASON,NOTICED TECH GOT OIL STAIN ON DRIVER'S DOOR PANEL,WATCHED HIM TRYING TO WIPE IT OFF.MANAGEMENT SAID THEY WOULD LOOK AFTER ME,THE OUTSIDE OF THE DRIVER'S DOOR AND STAIN WAS STILL THERE WHEN I GOT CAR BACK.I WAS BLAIMED FOR STAIN ON DOOR NOT THE TECH,WAS TOLD IT WAS NORMAL WEAR AND TEAR,CAR HAS 649KM,NEVER OFFERED A CAR WASH OR NOTHING FOR THE VERY POOR CUSTOMER SERVICE I GOT.ALL I GOT WAS A FEW SCATCHES AND A OIL STAIN.NICE More

Jennifer was exceptionally friendly, honest, helpful and gave me all the information I needed. If she didn't know something, she found out. I highly recommend her. gave me all the information I needed. If she didn't know something, she found out. I highly recommend her. More