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Ponoka Chrysler Jeep Dodge

Ponoka, AB

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504 Reviews

6510 39 Ave

Ponoka, AB

T4J 1J8

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March 28, 2017

Very Relaxed Inviroment What a really nice dealership. Everyone was so nice and relaxed. Thanks to Mark and Jae. Very professional. I really liked how i was treated..no press More

by rick.snow.35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sieben
Apr 05, 2017 -

Ponoka Chrysler Jeep Dodge responded

Thank you for taking your time to come to Dealer Rater to give our dealership a great review! We are happy to hear your experience with us was a pleasant one! We hope you are still enjoying your ride!

March 22, 2017

NO LONGER A CUSTOMER When dealing with Ponoka Chrysler ensure you don't put down a deposit because if you are not satisfied or do not buy from them they will keep your dep More

by Nothappy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Brown, Derek Braun
Mar 23, 2017 -

Ponoka Chrysler Jeep Dodge responded

Sorry to see that you were unhappy with your experience. We had two sales people working with you to ensure they found exactly what you wanted. They printed off a complete spec sheet of the vehicle and completely reviewed it with you, highlighting what options were most important to you. We confirmed several times this was the vehicle, we then appraised your trade and structured a deal, disclosing all costs, and the difference between the selling price of the vehicle and your trade in value. You verbally agreed to the deal and signed the offer to purchase. In doing so you legally signed your trade over to us and legally agreed to take delivery of the new vehicle. We purchased the vehicle for you spending 39,473.54, and incurred costs to transport the vehicle here. You chose not to take the vehicle, we tried several times to get you to re-considering any vehicle with us, with no success. The neighboring Chrysler Dealer called us and asked if they could transfer a vehicle in for you and we sent them the vehicle. So even though we didn't sell it to you, we are happy you bought a Jeep, and hope you enjoy your ownership experience.

Mar 24, 2017 -

Nothappy responded

I verbally agreed the day BEFORE seeing the actual vehicle you brought in. This was an offer to purchase and not a signed contract. You did not even have the deposit I put down or the cost of having the tow package put on the vehicle and it was still not able to flat tow which is what we asked for! Yes it is funny that it took two salesman and a manager to bring in a vehicle that was not what was asked for. You told us it cost $42,000 and now you stated you paid $39,473.54. By signing an offer to purchase we are in no way legally signing over our trade or legally agreeing to take delivery of said vehicle. Again this vehicle was not what was asked for and does not suit our needs. We did ask to deal on the 2017 instead and you would not to talk to us...We told you when you gave us our deposit back we would talk.. YOU refused. Any reputable dealer would have given this deposit back hoping to continue to address the customers needs. YOU did not. You must be in poor financial stress or you just don't care about the people of Ponoka or having them shop local.

May 11, 2017 -

Nothappy responded

Again another woman has left this dealership for one in Lacombe because Ponoka Chrysler unjustly kept her deposit. When are people going to realize this dealership is corrupt and stop putting down deposits. Their moto should be "The Dealership you Cannot Trust"....

May 11, 2017 -

Ponoka Chrysler Jeep Dodge responded

Sorry, no such event has occurred.

May 11, 2017 -

Nothappy responded

Maybe you should check with your counterparts in Lacombe. There the ones that announced this!!!

March 21, 2017

Wonderful Experience Eldon is awesome! He was extremely easy to work with. This is our third purchase from him and he never lets us down. I drove away in a very nice new t More

by JeepGirl
Recommend Dealer
Yes
Employees Worked With
Eldon Johnson, Jae Stiles
Apr 05, 2017 -

Ponoka Chrysler Jeep Dodge responded

Thank you for your continued loyalty with us at Ponoka Chrysler! We hope you are enjoying your new Ram!

March 18, 2017

Friendly staff and great service. Hello. Staff were friendly & provided information I needed to purchase the SUV. Staff did not hassle me while I was comparing a few vehicles. SUV was More

by John S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Sieben, Bernie Allain, Caitlin Leepart, Jae Stiles, Everett Robson, Sarah Johnson
Mar 22, 2017 -

Ponoka Chrysler Jeep Dodge responded

Thank you for the great review! We are always happy to hear from our satisfied customers! We hope are enjoying your new ride!

March 18, 2017

Top in North America Jae Stiles went way above and beyond !!! Eldon was tops working with my wife respectful and low pressure. I'm new to Canada so this was no easy deal t More

by mdierdorff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jae Stiles, Eldon Johnson
Apr 05, 2017 -

Ponoka Chrysler Jeep Dodge responded

Thank you for the fantastic review! We are happy to hear you had a great buying experience with our team here at Ponoka Chrysler! We hope you are still enjoying your new Ram!

March 03, 2017

Made buying our truck easy!!! While buying our truck, my husband was away at work; so I had to do all the dealing. Being a stay at home mom, and running a day home; Mark made it More

by Ljevne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Sieben, Jae Stiles
Mar 09, 2017 -

Ponoka Chrysler Jeep Dodge responded

We are happy to hear our team was about to make your buying experience as easy and convenient for you and your family! We hope your are enjoying your new ride!

February 27, 2017

Fantastic sales and service team I have had the pleasure of working with the team at Ponoka Dodge Chrysler Jeep on a few occasions with new vehicle purchases. I have nothing but great More

by KBUTTERFIELD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Brown, Mark Sieben, Scott Rarick
Mar 09, 2017 -

Ponoka Chrysler Jeep Dodge responded

Thank you for the fantastic review! We appreciate you taking your time to come to Dealer Rater to share your experience with our team! We look forward to your continued loyalty with us!

February 21, 2017

Stress free purchase I was Everett's first customer and he rocks, He has followed up and checked in regularly and always helps me with my questions. I will always return t More

by Happydude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everett Robson
Mar 09, 2017 -

Ponoka Chrysler Jeep Dodge responded

Thank you for the great review! We look forward to your continued business with our team at Ponoka Chrysler!

February 05, 2017

Straight forward and easy to work with . All discussions clear and concise, no misleading the customer. Every thing that was promised came to fruition an more. More

by Flah1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sieben, Karrie Byckal
Feb 22, 2017 -

Ponoka Chrysler Jeep Dodge responded

Thank you for taking the time to come to Dealer Rater to write us a positive review! We hope you are enjoying your new ride!

February 03, 2017

Great deals on two trucks Great sales department, friendly and easy to deal with. They give you a price and stick with it. No smoke & mirrors just rock bottom price More

by Ram 3500 for ever
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sieben, Karrie Byckal, Jae Stiles
Feb 22, 2017 -

Ponoka Chrysler Jeep Dodge responded

Thank you for the positive review of our dealership! We are happy we could send you on the road in two new Ram trucks! We hope we can continue to give you great service in the future!

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