Plaza Nissan

Purchase and Service The sales process was fast and courteous. No pressure sales pitch. Had my first oil change and it was quick and reasonably priced. The owner was invo The sales process was fast and courteous. No pressure sales pitch. Had my first oil change and it was quick and reasonably priced. The owner was involved and very helpful. More

Heater Issue's I leased a 2016 Nissan Rouge in May 2016, the vehicle has been great. My wife took the car up to Deep River and she had no heat on the way back, she I leased a 2016 Nissan Rouge in May 2016, the vehicle has been great. My wife took the car up to Deep River and she had no heat on the way back, she tried everything except turning it off and on. I contacted the service manager and told him of the problem and scheduled a service appointment and of course everything worked perfectly. He said he would order a new control panel and replace it when it arrived about 2 weeks. The part arrived and I had a call to bring it in and it was replaced in about 1 1/2 hrs. No problem ever since. Great Job Mike C. Dundas On More

No Deal I recently visited this dealership and was looking to trade my Acura and get into a 2016 nissan murano! When I advised the salesperson of such , he s I recently visited this dealership and was looking to trade my Acura and get into a 2016 nissan murano! When I advised the salesperson of such , he seemed un-intetested in giving me his time due to my trade in ! I left immediately and was able to make a deal elsewhere ! Too bad for them ! More

Service damaged car without notifying me.. during oil change Went for a simple oil change and they damaged my car without notifying me. The car was returned to me and I discovered the side mirror was damaged a Went for a simple oil change and they damaged my car without notifying me. The car was returned to me and I discovered the side mirror was damaged along with a scratch on the door. After notifying them, I was told it was melted from before and that they do not have security cameras. Luckily for me, the technician admitted he damaged the car After I raised my concern. The manager then offered to replace the mirror and buff the scratch. After coming in again the mirror was replaced, but was still protruding from the car irregularly. I requested another appointment for them to install the mirror the same way it was before, but they did not schedule me in. This isn't the first bad experience I've had with them. If you need any servicing, I highly recommend going anywhere else. You probably won't be notified if they mess up anything with your car. More

Service Don't take your car to this dealership for service. They have no clue what they are doing. Went for a noise I was hearing with my car. Turns out it w Don't take your car to this dealership for service. They have no clue what they are doing. Went for a noise I was hearing with my car. Turns out it was the break bearings. When asked if the break pads also need to be changed - they didn't look at it. They had to be told to check it out. If you as a mechanic don't know to check an entire break system when the pads are also important, I am not confident in their services or their prices. This dealership is completely unprofessional and I question the training of their staff. A lot rides on your tires folks! For your own safety - go somewhere else! More

Estimates for Unnecessary Repairs My air conditioner on my 2002 Pathfinder was not blowing cold air. I brought it to the dealership for a diagnosis. I was told by the mechanic that I My air conditioner on my 2002 Pathfinder was not blowing cold air. I brought it to the dealership for a diagnosis. I was told by the mechanic that I required a new compressor and a high pressure a/c line to make the air conditioning operational. The estimate provided to me was for approximately $1214.15 including parts and labour. I thought about it for a day or two and decided at that point in time I did not feel comfortable with the estimate given my budget and horror stories that I have heard about dealerships (this vehicle was always serviced by my mechanic at his shop). So, I got speaking to someone in the industry and they suggested I try another dealership and see if they found something different. Well, they did find something different. I did not require a compressor, but, I did require the high pressure line and an evaporator for a grand total of $350. The Nissan mechanic told me he had never encountered a Pathfinder that needed to have the compressor replaced. That being said I would never suggest this dealership to anyone ever. If I could give no stars in my rating I would do so. More

Turned away by service for a warranty issue After taking my car in because of an intermittent problem with a headlight I was turned away and told to "bring it back when it isn't working". Since After taking my car in because of an intermittent problem with a headlight I was turned away and told to "bring it back when it isn't working". Since the light only malfunctions rarely and I only drive this car during the summer I was never able to bring the car to the dealership while the light wasn't working and while I could take the time off from work. More recently I brought the car to a different dealership. After leaving the car there for one day they diagnosed the problem despite the light working when I dropped off the car. Unfortunately, my warranty is now out of date and Nissan Canada refuses to offer good-will to repair it. I'm now stuck with an $800+ bill because Plaza Nissan's service team didn't care enough to diagnose the problem for me. Shame on Plaza Nissan for not taking my problem more seriously and shame on Nissan Canada for refusing to rectify the problem. More

I Guess Scheduled Appointments Mean Nothing My girlfriend books an appointment for 10 a.m. for an oil change and to have her brakes checked. We drop the vehicle off and are asked if we will be w My girlfriend books an appointment for 10 a.m. for an oil change and to have her brakes checked. We drop the vehicle off and are asked if we will be waiting for it? We said we will be and we will be at the Starbucks across the road and to call us when it is finished. We were told it will take a couple of hours. No problem. We return at 11:45 and it is not on the lot so we go to the waiting area and look in the service garage and it isn't on the hoist or in the garage. When we inquire as to whether the work has been completed we are told it hasn't even gone in yet. ???????? The appointment was for 10! We don't have all day to wait for this service. We were promised it would be the next car in but we requested the keys so we could leave. We were told that they thought we had shuttled off somewhere when we specifically answered we would wait for this vehicle. Why book it for 10 at all then? We had heard some talk about the poor service of this dealership and on one of our oil changes, a previous customer came in irate because the service department had not put his oil plug in properly and he had oil spillage all over the place. Needless to say we are done with this dealership for service. We had our service done somewhere else to our complete satisfaction. A shame really. More

Friendly and knowledgeable I bought a 2015 Versa Note at Plaza Nissan late last year. I didn't feel pressured and the car was ready for pick-up a day or so after purchase. I've I bought a 2015 Versa Note at Plaza Nissan late last year. I didn't feel pressured and the car was ready for pick-up a day or so after purchase. I've since had two oil changes done there. Both took about half an hour at reasonable cost. More