Plaza Kia

Today I was there in kia Richmondhill for buying a kia suv , i faced with a nice really professional guy “Mo shafi” , I found him as a person who cares about customer, knowledgeable , and honest. I recom suv , i faced with a nice really professional guy “Mo shafi” , I found him as a person who cares about customer, knowledgeable , and honest. I recommend him %100 to who are searching to find an agent to help them for finding a best deal and result . Thanks “Mo shafi” for your help . More

Hi I bought new Kia Sportage from plaza Kia dealer They said will be take 2 months Been already 3 months I try to call them many times They not help me about that They said will be take 2 months Been already 3 months I try to call them many times They not help me about that More

I reserved a Sorento PHEV on Jan, 2022. Waited for 6 months. Got a call from Plaza Kia telling me that Kia factory order made a mistake and shipped a gasoline model instead. They dared to t Waited for 6 months. Got a call from Plaza Kia telling me that Kia factory order made a mistake and shipped a gasoline model instead. They dared to tell me either take the gasoline only model or wait another 8 months to a year. I had no choice but to cancel the purchase. Plaza Kia had really poor quality control. Now I have to start the process all over again. Such a waste of my time. More

Over charge,take to long to do a simple work. Bad service only want more money from customers. Bad service only want more money from customers. More

I wanted to buy a car here. Booked an appointment. Confirmed day before that car was there. Showed up bright and early only to learn that they had nothing to show or drive. Was Booked an appointment. Confirmed day before that car was there. Showed up bright and early only to learn that they had nothing to show or drive. Was ready to purchase and knee supply would be limited. This was Dylan Mohammed who couldn’t even send a courtesy cancellation and defended their practice. Salesperson there was also fairly incompetent. Didn’t know anything about the car, the purchase process and checked with manager every 2 minutes. Couldn’t even share what a mock up price model could be. I will add, we weren’t there to negotiate or browse. We just wanted to order a car with the least resistance possible. More

I bought a Kia Forte here. The sales guy (Carl) was so laid back they had absolutely no interest in getting the business. He said we can talk about it if you commit to a number The sales guy (Carl) was so laid back they had absolutely no interest in getting the business. He said we can talk about it if you commit to a number so I know you're serious in buying. Used pressure tactics to make me not go/inquire anywhere else to buy a car. Second, they made me believe biweekly and semi-monthly are the same (I was new to Canada and didn't know much at the time. Also this was my first car ever). Also the sales team didn't tell me how much I was paying in total, they keep talking in biweekly / weekly amount to make me feel its a small number. I only got to know I'm paying a whopping 42k for a Kia forte (including tax, all kinds of engine warranty, paint protection, rust proofing etc etc) when I was signing the agreement. I could have bought a BMW for that price. I was naive to fall into their trap but hard lesson learnt. Never buy from there again. The guy who sold the insurance / protection, Allan - never saw him again (when I went there to discuss the insurance terms again only a day after committing for all that crap, he avoided seeing me. Someone from the sales team keept sending me back saying he's very busy and will talk later - that 'later' part never came up till date). Finally got to know they didn't even have the car I wanted. They had to get it from Niagara (I could have paid less if I myself got it from the other dealer). So be very careful when you buy a car. Do you due diligence. Compare the care prices in multiple showrooms. Its different in different places (sometimes the difference in price can get you a better upgrade/trim). More

Terrible service. 2-3 hours wait time for tires to be switched. Battery was draing due to malfunctioning radio. After diagnostics they found nothing. I had to tell the 2-3 hours wait time for tires to be switched. Battery was draing due to malfunctioning radio. After diagnostics they found nothing. I had to tell them to check the radio, I was right. Had to replace the unit, I told 3 different staff members I want radio, CD player and back up camera. After paying almost $1000 they replaced the unit without the camera. They wanted me to pay more but after my complaint to the manager, they paid for it. 2 times lug nuts have come loose even after torqueing. Shoddy service and after complaining on their feedback email and on the phone, nothing changes. Spoke to Kershen about wait times and he said he was new and that many customers have similar complaints but he was unwilling to do anything about it. I will not be back More

No one ever gets back to you. I have bought 1 car and got 2 other friends to buy from them. They need a wake up call I have bought 1 car and got 2 other friends to buy from them. They need a wake up call More

Service Dept - brought Kia Soul to Service Dept because battery was not healthy. Replaced my battery. Charging System Warning light was on. 2nd visit replaced alternator. Few days later battery was dead. 3 battery was not healthy. Replaced my battery. Charging System Warning light was on. 2nd visit replaced alternator. Few days later battery was dead. 3rd visit performed tests and reported everything was fine! Few days later, battery was dead. 4th visit car was left overnight at the site replaced battery with new one. They said they should have performed diagnostic tests on 1st visit but they had not recommended it on 1st visit. The management did not welcome feedback and concluded they did nothing wrong! suNever visit this dealership!!!!! 2 Thumbs down! Need more thumbs!!!! More