Planet Ford

I am not one to leave bad reviews, but Donovan the parts manager was hands down the worst customer service I’ve ever experienced in any Ford dealership or better yet in retail PERIOD. For starters he sol manager was hands down the worst customer service I’ve ever experienced in any Ford dealership or better yet in retail PERIOD. For starters he sold me a BROKEN part but no big deal, things happen I understand that. The part was a shock and a bracket. When I installed the bracket on the truck I discovered the shock was broken and called first thing to let him know. He said, and I quote “No problem at all. We’ll order you a new shock, just bring the broken one and your invoice back tomorrow”. I said wow, wonderful. Quick, easy, done, right? I arrived today promptly with the broken shock and my invoice. I spoke with a parts advisor who went to go get Donovan. Donovan then came out to the desk, did not greet me what so ever, couldn’t even crack a smile, looking annoyed he had to deal with a customer, and the first thing to leave his mouth in the most miserable and confrontational tone said “WELL WHERE IS YOUR BOX”. I said “my apologies, it’s in the garbage. I didn't bring it because on the phone you told me I didn’t need it. The bracket is very difficult to get on/off and I was happy when you told me I didn’t need to bring anything but the broken shock. Therefore I left the bracket on, threw the box out and brought what you requested”. He then as rudely as possible responded with “NO I DID NOT AND IM NOT DOING A THING WITHOUT THE BOX” and then, actually just turned around and walked away from me just like that. I was left standing there in complete shock. If the box and bracket were infact needed, I WOULD HAVE brought it. I never refused to bring it. But he specifically on the phone it’s “no problem and “not to worry”. Another reason why I’m shocked, is because funny enough, at THREE!!! OTHER different Ford dealers I do business with; when I have received defective parts from them, in each situation the parts advisor would ask for JUST the individual defective part + invoice, and would swap it promptly with the new part without any sort of issue at ALL so why this was all of a sudden an issue, even after I asked what was needed, and why he spoke to me like I was garbage, is beyond me. Because of the very long distance I had to drive to get to this dealer and to not waste my time, I had to pay for the part in full, AGAIN. For the SECOND time. I am actually and genuinely appalled at the way he treated me, his complete and utter lack of customer service skills, and complete unwillingness to even ATTEMPT to ASSIST me. He needs training in customer service skills. I absolutely refuse to do anything that has to do with this dealership ever again for solely his poor attitude and complete and utter lack of care for customers. If this is how a parts manager treats customers I can only imagine what other staff get away with and I am not finding out. Clearly I should have consulted with the other negative reviews which have many examples of customers being treated poorly or scammed. I urge everyone else to do your business at any other Ford dealership unless you enjoy being treated like garbage or want a headache. More

My Experience with Planet Ford was so smooth and good so far. Danny helped me to find out best deal for my car and he was always there to answer my queries. He was very professional and friendly at the same far. Danny helped me to find out best deal for my car and he was always there to answer my queries. He was very professional and friendly at the same time. He helped me with the finance application and he made sure everything goes good with my buying experience. My finance application approved very quickly. Overall excellent service by whole team!! More

Very poor service and I will say pathetic. If you want your vehicle to be serviced well, go to some other dealerships but never to Planet Ford in Brampton. If you want your vehicle to be serviced well, go to some other dealerships but never to Planet Ford in Brampton. More

My second F150 truck from planet ford Randeep Singh a professional and excellent sale representative professional and excellent sale representative More

Purchased my vehicle at another dealership and had nothing but issues. Moved over to Plant Ford and Jody and his service team have been amazing. Took care of all my concerns and are were very profes nothing but issues. Moved over to Plant Ford and Jody and his service team have been amazing. Took care of all my concerns and are were very professional. Would recommend this dealership to anyone looking for a Ford vehicle. More

Good customer service by Randeep. I like the f150 truck. He is very helpful with me for finding the right truck. I like the f150 truck. He is very helpful with me for finding the right truck. More

I am very satisfied with my new truck F-150. I bought it with Randeep Singh, he is attentive, patient, excellent professional. Thank you so much. I will come back ! I bought it with Randeep Singh, he is attentive, patient, excellent professional. Thank you so much. I will come back ! More

I purchase a F150 from Planet Ford on May 27th with the help of Sara Patania my sales representative, and her service was great she made sure all my concerns were taken care of. Garfield help of Sara Patania my sales representative, and her service was great she made sure all my concerns were taken care of. Garfield More

Went in for a recall service but Service Tech forgot a small part(hatch drain plug) but Service Advisor Badr Moukalled went above and beyond his job by ordering the small part and drop it himself to my ho small part(hatch drain plug) but Service Advisor Badr Moukalled went above and beyond his job by ordering the small part and drop it himself to my house, to my amazement. Badr is truly an asset to Planet Ford…Service Advisor of this character hardly come nowadays. Thank you so much, Badr! You are a Service Advisor to be had! Kudos to you! More

This is the tenth car i have purchased in my life and by far the best experience thanks to Randeep my salesperson . I was looking for a car for 2 mths and could not find a local salesperson that would put far the best experience thanks to Randeep my salesperson . I was looking for a car for 2 mths and could not find a local salesperson that would put a honest effort into finding me a car . I found this vehicle online and watched the video walk around that Randeep performed which was awesome . I was very nervous buying this car without seeing it in person however Randeep sent me all the pics i requested and answered all my questions honestly . Randeep met me halfway and delivered the vehicle to me ! He also bought me a coffee at Tim Hortons and took the time to have a good conversation with me . I worked at 2 different local dealerships in service and have 8 years experience between the two . I know a good salesperson and a honest one when i meet them . Randeep is definitely one of them ! Thank you Randeep and Thank You Planet Ford !! More