Pickering Volkswagen Inc.

Never again Bought a car dec 2018 traded in my old VW passat. they were supposed to pay off my old loan. It is now Feb 23 2019 and I'm still paying for a car I do Bought a car dec 2018 traded in my old VW passat. they were supposed to pay off my old loan. It is now Feb 23 2019 and I'm still paying for a car I dont have. Called the finance manager Lester Fernandes several times and left messaged he doesnt pick up the phone nor does he call back. Finally got a hold of him and he hung up on me and emailed me shortly after advising me to contact the general manager. Sales rep shawne nimalan has been very helpful. More

Worst experience I've ever had with a company!!! WARNING!!! Don’t ever go to Pickering VW for service!!! I went today for my phase 2 fix... Had the appointment booked a month ago!!! Dropped it off ye WARNING!!! Don’t ever go to Pickering VW for service!!! I went today for my phase 2 fix... Had the appointment booked a month ago!!! Dropped it off yesterday at 8 am went to get it at noon today (the next day) more than 24 hours later... It hadn’t been touched!!! Kevin the service guy with absolutely zero compassion or care about the situation... just pointed to a stack of papers and said we were just too busy!!! As if my business or appointment was not of importance like the rest and didn’t matter... so I asked... why didn't anyone call in the over 24 hours you had my car to let me know!!! I took a half day yesterday off work to drop it off and left work early today to pick it up... Went out of my way to do business with this dealership that isn't even my own...and well they treat a potential new customer like this!!! With... NO ANSWER, NO SERVICE, so I guess... NO NEW CUSTOMER PICKERING VOLKSWAGEN!!! No one willing to take responsibility, service or booking coordinator!!!! The best part was he’s like it’ll be ready sometime next week... you have a loaner so just keep it... as if that will make it better... I guess they thought I was just blowing steam and that they had me in a spot and that I'd leave my car in the end...But they don’t know me... I took my keys and left... I’d sooner give up the 1700 dollars for my settlement and never buy a VW again then give them any sort of business what so ever!!! Thanks for wasting my time... More

Fantastic Service - Thanks Callaghan! Callaghan and the VW Pickering team were amazing. They worked with us to find the exact vehicle we wanted. This is the second vehicle we have purchase Callaghan and the VW Pickering team were amazing. They worked with us to find the exact vehicle we wanted. This is the second vehicle we have purchased from Pickering VW and we would recommend them to anyone looking to buy a great, reliable vehicle. Callaghan was nothing but supportive, caring and welcoming. Thank you all! More

Buy a VW GTI at Pickering VW awesome service Callaghan Brown gave us an awesome deal and very pleasant to deal with in our new purchase of a GTI my wife and I had a very great time with all the s Callaghan Brown gave us an awesome deal and very pleasant to deal with in our new purchase of a GTI my wife and I had a very great time with all the sales and financing staff at Pickering VW already looking at another car and it'll definitely will be with Pickering VW More

BUY A VW FROM PICKERING VW!!!! We just bought a 2015 used golf TDI (49,000K) from Pickering VW. My wife and I love our new vehicle. The service and professionalism, from both the us We just bought a 2015 used golf TDI (49,000K) from Pickering VW. My wife and I love our new vehicle. The service and professionalism, from both the used car sales manager Slav Starostin and our favourite VW sales specialist Simon Lau was incredible. The car when we picked it up looked like it was off the new car show room floor. The service centre staff Kevin, Shane and Matt were also amazing. I asked them last minute on our pick up day if they could do an oil change and change the wheels on the car and they accommodated my request extremely quickly. Thank you Pickering VW! Keep up the great work, I will be recommending you to friends and family. Ryan and Kelly More

Management dont care about their customers or their SAFETY Bought a brand new off the lot 2017 gti and the NEXT DAY it gave me issues with the infotainment system and clutch pedal. Took me 3 months to get th Bought a brand new off the lot 2017 gti and the NEXT DAY it gave me issues with the infotainment system and clutch pedal. Took me 3 months to get this issue resolved and I still have to go back to have my clutch pedal serviced to fix the original problem. Today: -my airbag light came on - lost steering wheel controls -no horn -no driver assist the service manager told me the reason for these problems was because my car need to "THAW OUT" because it was cold. They said if I brought it in, they would only park it in the shop and let it warm up. I said I wouldn't drive it and he responded that the air bag "would probably still work" if I was in a collision and would not give me a rental EVEN THOUGH THIS IS A SAFETY ISSUE. Will never deal with this dealership again after experiencing such horrible customer service and such disregard for their customers safety. More

Great Volksswagon customers for over 30 years. Great cars, fantastic service. Met with Eric leading a new car: friendly, helpful ,informative, professiona Volksswagon customers for over 30 years. Great cars, fantastic service. Met with Eric leading a new car: friendly, helpful ,informative, professional . I would recommend Eric to anyone. He made the whole leasing experience greaT and I love my new Golf. More

Horrible customer service by Assistant Sales Manager I was at this dealership yesterday to finalize a deal which was previously quoted and agreed. And when I went there the salesperson wasn't there and I was at this dealership yesterday to finalize a deal which was previously quoted and agreed. And when I went there the salesperson wasn't there and I have to go all over again with another sales rep. They asked me to give an offer for the 2018 Atles and as I gave, it was submitted to the Sales manager and he walked to me and said "I don't have the time to deal with you and it's 8.30 pm and we have families to go to!" And he left. *No respect *No courtesy *Not Professional *Not willing to negotiate/help Never had an experience anywhere in Canada! They basically don't care! I will not recommend this dealership and won't go again. More

Very happy This dealership has an amazing team. They have supported me very recently with issues pertaining to my car and went above and beyond to help me, when This dealership has an amazing team. They have supported me very recently with issues pertaining to my car and went above and beyond to help me, when Owasco wouldn't.. They treat you with respect and listen to your needs(and actually call you back) They did everything they could to help me and if it wasn't for this team, then I wouldnt of gotten to where I did with my case. I am a proud VW owner because of this sole dealship. I am glad I made the decision to switch to Pickering and have that feeling of trust again. Thank you over and over Owasco will NEVER compare to Pickering VW in anyway shape or form. Go to Pickering. You'll leave with a smile every time trust me. Do you research people. Compare the dealships. I wish I did before I bought... my next VW will come from Pickering. Thank you again for all your hard work and everything you did. More