Pickering Toyota

Best customer experience ever. Would recommend to anyone, went the extra mile. Did not pressure us into making a decision went the extra mile. Did not pressure us into making a decision More

After looking at a lot of positive reviews I decided to go with Pickering Toyota for my service #3 appointment. On booking the first appointment, the reception person told me that charges for service 3 to go with Pickering Toyota for my service #3 appointment. On booking the first appointment, the reception person told me that charges for service 3 would be 155$ plus taxes and on arrival advisor Ivan told me it's 175$ plus taxes and I had to again go to reception to confirm the same and later on Ivan told me that reception does not have an updated rate list with them.Ivan then agreed to charge me with only 155$ plus taxes and I was happy with that after a few mins he came to me saying there is balancing and brake pads required cleaning which will charge me 150$ extra. If I do not do that the same day I have to pay 50$ extra during my next visit. So in the end I had to pay 350$ for their unsatisfactory service.  They are not able to resolve my cabin noise issue even after 2 visits to the dealership. On my first visit (9th Sept) I met service advisor Ivan and he said more time is required to diagnose the issue and I need to visit again in order to get my issue resolved. So I booked an appointment for the next day and visited them again. On reaching found that Ivan was on leave and had to deal with Advisor Ryan. He straight away said to me that he dont have any mechanic to look into my cabin noise issue and I will have to come back again. He gave me a printout for the next appointment saying I did not book any appointment today. I had to literally show him my phone message saying my appointment was booked for today at 2:30PM for this cabin noise issue. He then showed me my car history saying that the windshield was replaced by the previous owner and that might be the reason behind the noise and he will talk with the service manager to see if the car needs to be sent to North Bay Toyota. He finally then took my car and went for a ride to diagnose the issue along with 1 mechanic and within 5 mins he came back and said that the noise is coming from car tire and I asked him to change the tires and check if thats the issue and on that note he said they don't have any spare tires with them to diagnose it. I think being such a big brand we should not give such excuses to the customer. More

Absolute pleasure to deal with. Very good service, timely and kept us up to date. Have dealt with a lot of dealerships over the years but was great to deal with Sheldon. Would highly recommend Sheldon for a and kept us up to date. Have dealt with a lot of dealerships over the years but was great to deal with Sheldon. Would highly recommend Sheldon for a great sales representative. More

I bought my 3rd car from here. Good service, knowledgeable people, my sales person was Alan. He is a wonderful salesman. Thanks Alan for your all hard work to get my 2021 sienna. knowledgeable people, my sales person was Alan. He is a wonderful salesman. Thanks Alan for your all hard work to get my 2021 sienna. More

I have being at the service department and l was delighted about the service. Judy a very caring person in that department. Thanks you Judy . delighted about the service. Judy a very caring person in that department. Thanks you Judy . More

Aisha Sheikh has been extremely courteous and helpful in finding a good solution to me needs. I was very uncertain and I looked at several options before coming to a suitable solution. finding a good solution to me needs. I was very uncertain and I looked at several options before coming to a suitable solution. More

Man what can I say about the service Me and my wife got at Pickering Toyota ? It was the most excellent service we gave received in a car dealer ship. We had a really bad experience at Toyota on the park at Pickering Toyota ? It was the most excellent service we gave received in a car dealer ship. We had a really bad experience at Toyota on the park and we hesitant to ever purchase another car from Toyota. We love the brand so we decided to try one more time and that’s because the service Tamim gave us was amazing. It was like talking to a friend instead of sales person. No pressure, Not rushing.”, spent all the time he can with us and offered us the best deal possible. He stayed way passed him time to assist us. Nick and the sales manager Angelo was amazing too. Thank you Pickering Toyota for treating us the way you did. Toyota should give Tamim a raise just saying !!!! I rated Judy as well she was amazing helping me 2 weeks ago with my Corolla. I also want to say the Receptionist was amazing too !! More

Great Place to do business. Angelo from management is Great Place to do business. Angelo from management is fantastic Amirul from sales also did a fabulous job. Ryan from service great guy, takes ca Great Place to do business. Angelo from management is fantastic Amirul from sales also did a fabulous job. Ryan from service great guy, takes care of all your service needs All areas at this location 5 stars fantastic service. Bought 3 vehicles and received same superb attention and service each time. My dealership for life unless they mess up big time More

I dealt with Amirul Islam at Pickering Toyota. He was I dealt with Amirul Islam at Pickering Toyota. He was very polite and helpful when I was looking to buy a new vehicle. With his advice and knowledge I dealt with Amirul Islam at Pickering Toyota. He was very polite and helpful when I was looking to buy a new vehicle. With his advice and knowledge I ended up purchasing a RAV4. Although we are in the midst of a pandemic, I felt safe at this location. More