WORST NIGHTMARE EVER !!! - I have no choice but give PFAFF PORSCHE 1 star, although I wish I could give minus 5 stars. Purchasing Porsche Macan from Pfaff Porsche was the worst car purchase experience I ever had, and the most stressful time I can remember. I chose to go to Pfaff Porsche instead of going to an honest, truly professional car dealership, have a peace of mind and enjoy a vehicle the way it should be, when you buy a new car. Instead I ended up with Kyle Burgess - Pfaff Porsche salesman who did nothing but use crooked fraudulent procedures, that seem to be pretty standard strategies at Pfaff Porsche, from my own experience or what you can read on internet!
Pfaff Porsche Strategy no. 1; I called about this vehicle to make an appointment. Kyle Burgess told me that the car I was interested in is not in “FRONT LINE READY ” condition but if I can see through that I can still see the car “as is”. The car on the outside was dusty to make it impossible to tell that the car was severely damaged in an accident and repainted with paint that did not colour match the rest of the car. The back right door and the fender were repaired in a hurry and repainted, although THE CAR was advertised as having a clean record, accident free and no damage and THE BIG PFAFF PORSCHE LOGO : “buy with confidence from Pfaff Porsche”. When I came for the test drive, the interior was in impeccably ‘showroom’ condition in order for me to enjoy it during the test drive and appreciate the features in the cockpit.
Pfaff Porsche Strategy #2; When I returned from the test drive, I looked at the tires and brakes which appeared worn out, Kyle Burgess told me not to worry about them, as they will be replaced for me and that I should trust them because from the moment you buy a car from PFAFF PORSCHE a long term relationship is established. After I paid the deposit committing to the purchase, Kyle went to the Sales Manager’s Office, spent a short period of time there, came back and told me I don’t need new tires as the Manager inspected the car previously and the tires and the brakes were “good”. This means that the Sales Manager knew the condition of the car and was aware of the major side damage, but they didn’t hesitate to advertise it at a premium price, only because many people believe that buying a used vehicle directly from PFAFF PORSCHE is better than buying from an independent used car dealer! PFAFF PEOPLE that I’ve dealt with and mentioned their names in this review, are the most advanced, talented and sophisticated people in selling cars WITH HIDDEN KNOWN MAJOR DAMAGES, SYMPLY BY CAPITALIZING ON PORSCHE BRAND NAME ON TOP OF THEIR BUILDING!!!
Pfaff Porsche Strategy #3; In the invoice they included a charge for a full tank of gas. I realize now that was to make sure I don’t have to gas up during the 2-day money back return guarantee period. So I cannot see a lot of paint left from the body shop repair on the plastic around the filler neck. In other words they had the car for a week to prepare it for delivery just to hide the major damage the car had in the past.
When I went to gas up the car for the first time I discovered a lot of messy paint left around the plastic part around the filler neck not to mention the fact that I could not gas up the car because the filler flap was faulty and stuck closed. When I looked carefully on that side of the car I realized that the door and the fender were repainted and the lower part of the door edge is not in line with the edge of the fender. On the window sills outside were lines of paint and the door seal inside the back door were traces of paint and paint finger prints. So they all knew about the damage not only because of that, but because a dent that was fixed on the same door of the car by PFAFF PORSCHE BODY SHOP prior to delivering the car to me.
By coincidence the next day I received an email from the PFAFF PORSCHE General Manager Matthew Kilkenny, hoping to get a high online internet rating based on the fact that I was straight forward, an easy going customer and thanked them for the service before I realized what they did to me. I responded to Matthew Kilkenny that last night I discovered major undisclosed problem with the car. He never cared to contact me back. A typical behaviour in order TO AVOID any responsibility.
When I contacted Kyle Burgess he tried to convince me, after he verbally admitted that he is aware there is a major undisclosed problem with this car, all I have to do is bring it back to fix the paint job. I told him this is not an acceptable business practice and that I didn’t pay so much money for a car that was involved in a heavy accident and that was not disclosed. Sales Manager David Chichelnik contacted me and when I told him about the crooked and fraudulent sales practice, he told me that I had 2 days to return the vehicle!
If this sounds familiar be aware that there is City TV, CBC and TVO interested in stories about consumers’ abuse.
If you want to go through a highly stressful experience simply buy a car from Pfaff Porsche.
ALL THEY DO——THEY ABUSE honest hardworking people’s trust, hiding behind the Porsche Brand—- WHO THEY REALLY ARE ——HORRIBLE GREEDY PEOPLE and selling cars with KNOWN HIDDEN MAJOR DAMAGES, BECAUSE THEY CAN GET AWAY WITH IT TOO EASILY AND TOO OFTEN!