Performance Mazda
Ottawa, ON
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Excellent purchase experience Brian made us feel very comfortable and applied zero pressure to the experience. He also explained all the purchase costs and discounts in a way that Brian made us feel very comfortable and applied zero pressure to the experience. He also explained all the purchase costs and discounts in a way that made us know that we were getting decent value for the money. During the test drive, Brian demonstrated all the fantastic comfort and safety features. When the car was ready, Amanda gave us a detailed tour of how the features worked and how to adjust all the settings. We felt like we were with friends the whole time. Excellent customer service at Performance Mazda. More
Above and beyond My wife brought the car to check the low tire pressure light since we just brought it in for annual service. We discovered that one tire had a screw My wife brought the car to check the low tire pressure light since we just brought it in for annual service. We discovered that one tire had a screw in it, which was fixable and another with a nail which was beyond repair. It was just before the long weekend and after checking around we were unable to get a new tire until Tuesday. The guys at Performance contacted another dealership and was able to procure a new tire for us. A special thanks to Samuel Lalonde when went out of way to help us out. More
Very courteous and professional staff. The only issue I had was the appointment was scheduled for 7 am and I arrived and was told the mechanics don’t start until 7:45. At the time of sched The only issue I had was the appointment was scheduled for 7 am and I arrived and was told the mechanics don’t start until 7:45. At the time of scheduling I was told my service would only take an hour so I decided I would wait for the vehicle to be done. Had I known they only start at 7:45, I would have made the appointment for 8. This time difference from opening to the start of their day would not be a big deal if I was dropping off the vehicle but I had let the advisor (not sure who took my phone call) know I would be waiting so I should have been told that I would be waiting an extra 45 minutes. More
Always transparent and trustworthy Jason is our go-to service guy, Sam is now our second go-to guy. The service prices are competitive, and I always feel confident with their recommenda Jason is our go-to service guy, Sam is now our second go-to guy. The service prices are competitive, and I always feel confident with their recommendations More
Friendly dealership I have never had a problem with this dealership or any of its employees, always friendly, professional and helpful. We bought new and have had all of I have never had a problem with this dealership or any of its employees, always friendly, professional and helpful. We bought new and have had all of our service done here. Never a problem. More
service feedback very efficient and honest service, even with short notice. they do not hesitate to take the extra step to ensure the client's satisfaction and excelle very efficient and honest service, even with short notice. they do not hesitate to take the extra step to ensure the client's satisfaction and excellent condition of the vehicle More
Excellent service I recently brought my Mazda 3 in for service. The service was excellent. They went above and beyond as usual. I would definitely recommend Performance I recently brought my Mazda 3 in for service. The service was excellent. They went above and beyond as usual. I would definitely recommend Performance Mazda. More
Great and speedy service Took my Mazda CX -3 in for an oil change and the 32000 kms inspection. I waited for the vehicle and was out of there in less than an hour. Service adv Took my Mazda CX -3 in for an oil change and the 32000 kms inspection. I waited for the vehicle and was out of there in less than an hour. Service advisor was friendly and helpful checked for any recalls and had the car washed. Would recommend booking an appt online. Would certainly recommend this dealership if in the market for a Mazda and the Service department. Chris More
Great experience buying my new car. ... from start to finish! Thanks To Brian for the aggressive pricing and dealing....to Courtney for the painless financial details and to Amanda who ... from start to finish! Thanks To Brian for the aggressive pricing and dealing....to Courtney for the painless financial details and to Amanda who was patient in explaining all the new features of the car, she even helped me transport my stuff from the old car to the new one! You all made it easy and seamless to go from my 10 year old Mazda to a brand new one.... More
Excellent service. I like the fact that i get emails reminders for servicing. They also do a great job detailing my car. People are very friendly. Thank you I like the fact that i get emails reminders for servicing. They also do a great job detailing my car. People are very friendly. Thank you More