Performance Mazda

I've been a customer of Performance Mazda (Ottawa)for 20 years and have always had friendly courteous dealings with their service department personnel. I'd like to particularly single out Rosanne Kirby for years and have always had friendly courteous dealings with their service department personnel. I'd like to particularly single out Rosanne Kirby for her work as a service rep for the dealership. I have always been impressed by her knowledge, careful attention to detail, and highly personalized approach to her dealings with me. In addition to seeing that the maintenance schedule for my Protoge 5 is adhered to, Rosanne has gone out of her way on several occasions to find time for my servicing, explain when servicing requirements exceed initial projections, track down parts, and in general ensure my needs are met. It has been a pleasure to be served by her during frequent regular and not so regular visits over the past number of years. In my view, she is a credit to the organization and it is more than fortunate to have her in the service department. More

We bought our mazda CX7 a couple of months ago we loved our car and we loved our sales person he didnt put any presure on us and understood all our needs as a family, helping us selecting the right vehicle our car and we loved our sales person he didnt put any presure on us and understood all our needs as a family, helping us selecting the right vehicle, i will recomend Performance Mazda and i extremely recomend Juan. We are very pleased with the service departament. More

I originally made an appointment to have my 4 tires changed and oil changed. Both tasks were executed to my satisfaction. However, when I arrived to pick up my car, I notice a crack in my window and changed and oil changed. Both tasks were executed to my satisfaction. However, when I arrived to pick up my car, I notice a crack in my window and was very disappointed. I spoke with a sales representative (the service department was closed)immediately about the problem and then spoke with the service manager the following morning. After a brief discussion we came to a mutual understanding and my windshield was replaced. I was very satisfied with the service, professionalism and timelines of my experience. More

Please be informed that Mr. Koose was absolutely wonderful and he worked really hard for me to obtain the best price I could get for my lovely new Mazda 3 GT Sedan (which I absolutely love). Mr. Ko wonderful and he worked really hard for me to obtain the best price I could get for my lovely new Mazda 3 GT Sedan (which I absolutely love). Mr. Koose deserves a gold star. He was absolutely lovely. I wish the weather would have been milder when I picked up my car so that he could show me under the hood but it was freezing cold. More

Matt , the service rep is great. Very pleased with the work don e by Brian K. I have been dealing with this dealership for 22 years and have purchased both new and used cars with good satisfaction every t work don e by Brian K. I have been dealing with this dealership for 22 years and have purchased both new and used cars with good satisfaction every time. The sales and service departments work well as a team. More

I purchased a vehicle from Demitry and was truly blown away by his exceptional customer service and knowledge of the car industry. He answered all of my questions, and was extremely friendly and did not away by his exceptional customer service and knowledge of the car industry. He answered all of my questions, and was extremely friendly and did not push me in any way. I left after purchasing my car feeling very content and I knew i made the right decision, because of his help. i found the delivery of the car to be a great experience as well- his knowledge, helpfulness and genuine interest in making sure I understood the car before I left the lot really impressed me. I have already recommended Demitry to several of my colleagues and friends and truly feel like they would benefit from his service. Thank you Performance Mazda, and of course, Demitry. More

My husband and I have been Mazda clients for over 30 years. Our last two Mazdas were leased at Performance Mazda with the help of Andrew Scott, the leasing manager. We have just purchased a Mazda 3 seda years. Our last two Mazdas were leased at Performance Mazda with the help of Andrew Scott, the leasing manager. We have just purchased a Mazda 3 sedan last month with his help. We think our record speaks for itself. We have no hesitation whatsoever in recommending Performance Mazda, and in particular, Andrew Scott. A most professional and courteous sales representative, Andrew has always been honest and straightforward in his dealings with us. He has a thorough knowledge and interest in the industry and can easily explain in layman's terms what one needs to know about a vehicle. He takes the time to inquire about needs and desires before presenting the possibilities in the showroom. What has always impressed us is that he genuinely cares about his clients and wants to ensure that they are happy and satisfied with not only the purchase but the service afterwards. He is available to you before, during and long after the sale for any consultation. Buying a car could be a source of frustration and anxiety but for us it is literally a pleasure. We certainly hope that Andrew Scott will continue his established and successful career at Performance Mazda. Nicole Durocher and Patrick Smith More

My husband and I upgraded from our 2004 Mazda 3 to a 2011 Mazda 3 Sports and were very satified with our experience. Mary was very friendly and knowledgeable. On pick-up day, she went through the car and exp Mazda 3 Sports and were very satified with our experience. Mary was very friendly and knowledgeable. On pick-up day, she went through the car and explained everything to us. We discovered features that we did not know we had, great! This is our second Mazda and would recommend them. Our 2004 Mazda had 217,000km and was still running fine. The service department is very good and accommodating. All in all, a great dealership to deal with. More

Brian Sanford is an extremely kind and thoughtful person. He made the process quite easy. His knowledge and eagerness to make sure I had a quality purchase situation are what truly sets him above the other He made the process quite easy. His knowledge and eagerness to make sure I had a quality purchase situation are what truly sets him above the other sales people. I am an impatient person which must have made Brian upset - but he did everything possible to get the paperwork done as quickly as possible. More