Performance Mazda
Ottawa, ON
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I originally made an appointment to have my 4 tires changed and oil changed. Both tasks were executed to my satisfaction. However, when I arrived to pick up my car, I notice a crack in my window and changed and oil changed. Both tasks were executed to my satisfaction. However, when I arrived to pick up my car, I notice a crack in my window and was very disappointed. I spoke with a sales representative (the service department was closed)immediately about the problem and then spoke with the service manager the following morning. After a brief discussion we came to a mutual understanding and my windshield was replaced. I was very satisfied with the service, professionalism and timelines of my experience. More
Matt , the service rep is great. Very pleased with the work don e by Brian K. I have been dealing with this dealership for 22 years and have purchased both new and used cars with good satisfaction every t work don e by Brian K. I have been dealing with this dealership for 22 years and have purchased both new and used cars with good satisfaction every time. The sales and service departments work well as a team. More
Please be informed that Mr. Koose was absolutely wonderful and he worked really hard for me to obtain the best price I could get for my lovely new Mazda 3 GT Sedan (which I absolutely love). Mr. Ko wonderful and he worked really hard for me to obtain the best price I could get for my lovely new Mazda 3 GT Sedan (which I absolutely love). Mr. Koose deserves a gold star. He was absolutely lovely. I wish the weather would have been milder when I picked up my car so that he could show me under the hood but it was freezing cold. More
I purchased a vehicle from Demitry and was truly blown away by his exceptional customer service and knowledge of the car industry. He answered all of my questions, and was extremely friendly and did not away by his exceptional customer service and knowledge of the car industry. He answered all of my questions, and was extremely friendly and did not push me in any way. I left after purchasing my car feeling very content and I knew i made the right decision, because of his help. i found the delivery of the car to be a great experience as well- his knowledge, helpfulness and genuine interest in making sure I understood the car before I left the lot really impressed me. I have already recommended Demitry to several of my colleagues and friends and truly feel like they would benefit from his service. Thank you Performance Mazda, and of course, Demitry. More
My husband and I have been Mazda clients for over 30 years. Our last two Mazdas were leased at Performance Mazda with the help of Andrew Scott, the leasing manager. We have just purchased a Mazda 3 seda years. Our last two Mazdas were leased at Performance Mazda with the help of Andrew Scott, the leasing manager. We have just purchased a Mazda 3 sedan last month with his help. We think our record speaks for itself. We have no hesitation whatsoever in recommending Performance Mazda, and in particular, Andrew Scott. A most professional and courteous sales representative, Andrew has always been honest and straightforward in his dealings with us. He has a thorough knowledge and interest in the industry and can easily explain in layman's terms what one needs to know about a vehicle. He takes the time to inquire about needs and desires before presenting the possibilities in the showroom. What has always impressed us is that he genuinely cares about his clients and wants to ensure that they are happy and satisfied with not only the purchase but the service afterwards. He is available to you before, during and long after the sale for any consultation. Buying a car could be a source of frustration and anxiety but for us it is literally a pleasure. We certainly hope that Andrew Scott will continue his established and successful career at Performance Mazda. Nicole Durocher and Patrick Smith More
My husband and I upgraded from our 2004 Mazda 3 to a 2011 Mazda 3 Sports and were very satified with our experience. Mary was very friendly and knowledgeable. On pick-up day, she went through the car and exp Mazda 3 Sports and were very satified with our experience. Mary was very friendly and knowledgeable. On pick-up day, she went through the car and explained everything to us. We discovered features that we did not know we had, great! This is our second Mazda and would recommend them. Our 2004 Mazda had 217,000km and was still running fine. The service department is very good and accommodating. All in all, a great dealership to deal with. More
This is our second Mazda from Performance Mazda and the service has been exceptional. From the front desk thru to the technicians, the service has been thorough, timely and on budget. Mathieu Gervais, a s service has been exceptional. From the front desk thru to the technicians, the service has been thorough, timely and on budget. Mathieu Gervais, a service agent, is exceptionally good at his job and really reflects the phrase "customer service". I greatly appreciate his honesty and his ability to meet demands. The delivery of quality service keeps me returning. More
Brian Sanford is an extremely kind and thoughtful person. He made the process quite easy. His knowledge and eagerness to make sure I had a quality purchase situation are what truly sets him above the other He made the process quite easy. His knowledge and eagerness to make sure I had a quality purchase situation are what truly sets him above the other sales people. I am an impatient person which must have made Brian upset - but he did everything possible to get the paperwork done as quickly as possible. More
My wife and I purchased a Mazda 3 from this dealership. Our salesmen was Andrew Bernard, he was fantastic to deal with, not your typical "pushy" salesmen like you often see at other dealerships. Everythin Our salesmen was Andrew Bernard, he was fantastic to deal with, not your typical "pushy" salesmen like you often see at other dealerships. Everything was straight forward, no hidden fee's or gimmicks. The car was also ready for pick up ahead of schedule. More
Had friendly service when booking appointment, to my desired time, and also during rescheduling on my part and also during. Upon the completion of service was approached by mechanic to say all was ok wi desired time, and also during rescheduling on my part and also during. Upon the completion of service was approached by mechanic to say all was ok with my car and asked to fill out this survey. Everyone at dealership was very friendly. Will definitely consider another Mazda, when time is ready. Thank you Performance Mazda. More