Performance Mazda
Ottawa, ON
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We were looking at buying a used car from this dealer, a 2010 Blue Honda Fit they had it listed as safetied and after test driving the salesman Cam, had told us there was no need to get the vehicle inspecte 2010 Blue Honda Fit they had it listed as safetied and after test driving the salesman Cam, had told us there was no need to get the vehicle inspected as they do the safety themselves. I was worried about the rust on the car as it was older and was suspicious that it wasn't safe. He continued to argue that the mechanic had already looked at it and "measured the metal thickness". So we insisted on getting it inspected by our mechanic. The manager and the salesman both agreed that if there was anything that came up in the inspection that they would fix anything so it passed safety. (As they were selling the car safetied). My mechanic found that both rocker panels were rusted and had holes which wouldn't pass safety, along with a seized intermediate shift making the steering tight among other minor issues. When we went back with the inspection they refused to be honest about the agreement we made and claimed it was being sold as-is. Which I never would've considered the car if that was the case. They conveniently left out the safety from the contract we agreed and put a deposit onto. When I confronter the manager about the dishonesty he instantly got defensive and playing the victim saying "why are you insulting me by calling me a liar". Please beware of this dealership as they wasted our time and money over this. More
Just purchased a Mazda CX5 from Performance and the entire experience was great! Zena was amazing and made us feel at ease. She was very patient with us and even stayed late one evening for us to test entire experience was great! Zena was amazing and made us feel at ease. She was very patient with us and even stayed late one evening for us to test drive vehicles. On the day of pick up, everything went so smoothly and Peter made sure to go over and explain all the features on our new car. Everything is set up to our preference. Big thank you to all the staff at Performance for making our car buying process so much more enjoyable. After much shopping around we are very happy with our decision to get a Mazda. Meaghan and Ryan More
14 Years of Trust and 5 Vehicles Later – Brian Delivers Every Time! I just purchased my fifth vehicle from Brian and the amazing team at Performance Mazda, and I couldn’t be happier. I’ve known Brian fo Every Time! I just purchased my fifth vehicle from Brian and the amazing team at Performance Mazda, and I couldn’t be happier. I’ve known Brian for over 14 years, and throughout that time, he has consistently been someone I can trust and rely on for all my vehicle needs. Whether it’s my first purchase or my most recent, Brian always takes the time to understand what I’m looking for, respects my budget, and makes the entire experience smooth and enjoyable. His honesty, professionalism, and genuine care for his customers are what keep me coming back. I also want to extend a heartfelt thank you to Peter and Len. Every time I walk through the doors, they greet me with such warmth and kindness. They consistently go above and beyond to ensure I receive nothing but the absolute best service. Their attention to detail, willingness to help with anything I need, and the way they treat me like family mean the world to me. I always leave feeling confident, cared for, and so appreciated. Thank you, Brian, Peter, and Len, for making every experience exceptional. I look forward to many more years of working with you all — I’ll forever be a Mazda girl! More
Great environment, just before this had a very bad experience with another dealership. The difference was extraordinary. Very helpful for all information given, I give a big thank you to Mitchell and experience with another dealership. The difference was extraordinary. Very helpful for all information given, I give a big thank you to Mitchell and finance manager Ian for providing all the info and making this a smooth process to obtaining my first car. More
My lease recently came to an end and I purchased back my Mazda 3; I encountered a few obstacles when I initially contacted another Mazda dealership, but when I got in touch with Brian, he made the entire pr Mazda 3; I encountered a few obstacles when I initially contacted another Mazda dealership, but when I got in touch with Brian, he made the entire process seamless and easy! He was very kind and professional. Because of this, I will definitely be coming back here when I plan to upgrade my car. More
Recently bought a preowned Santa Fe and it was a great experience. No pressure, no upsale and a very reasonable price. Thanks to Sebastian, Ian, Zena and the front receptionist. Will definitely recommend experience. No pressure, no upsale and a very reasonable price. Thanks to Sebastian, Ian, Zena and the front receptionist. Will definitely recommend Performance Mazda to any friends and family looking for a new(er) vehicle. More
When people I know hint and looking for a new vehicle, I ALWAYS suggest performance Mazda. The team there is absolutely amazing. Some team members of note are Sebastien, Peter, Ian, Mitchell, and Cam. I ALWAYS suggest performance Mazda. The team there is absolutely amazing. Some team members of note are Sebastien, Peter, Ian, Mitchell, and Cam. I felt welcomed by each of them and whenever I had questions I was never made to feel like I was a bother, and I was consistently met with a smile and well explained, informative answers. Thank you Performance Mazda, I love my new CX-50! More
I Purchase Mazda cx30 luxury package back in April 2024. The staff in my view are the best in the business. After 15 years with General Motors (Chevrolet) I made the switch, they provide no pressure easy go The staff in my view are the best in the business. After 15 years with General Motors (Chevrolet) I made the switch, they provide no pressure easy going customer service from sales all the way down to service department I was impressed with the delivery as well! I highly recommend them More
We purchased our new CX30 Turbo and picked it up on July 19, 2024. We were very pleased with Zena she was very knowledgeable and helpful as we were trying to decide on the best vehicle for us. When we pic 19, 2024. We were very pleased with Zena she was very knowledgeable and helpful as we were trying to decide on the best vehicle for us. When we picked up our car Peter Kalil went above and beyond in explaining the many features our new vehicle has. We are not really computer comfortable but he was patient and not condescending when he was familiarizing us with the features. Kathy and Jack More
5 star service from start to finish - very smooth purchase. Couldn't be more satisfied with all of the staff. I visited a few different dealerships, test drove a few makes and models, chose to do bu purchase. Couldn't be more satisfied with all of the staff. I visited a few different dealerships, test drove a few makes and models, chose to do business with Mazda on Youville because when it came to customer service they were the best! Thank you team Mazda - Sebastien Metayer, Cambrin Kuhn, Ian Currie, Peter Kalil ! More

