AI chat-bot and sales people can't get it together. I wonder how this dealership trumpets its awards - must be good golf networking!
My experience? I tried to get the answer to one simple question - did a car on their lot have blindspot monitoring?
Their AI Chabot Brittany was just determined to get my contact information. When I provided all my trade in info, I told "her" I could drive out to the dealership ASAP, she hemmed and hawed and stalled with a DOA reply, "Are you still with me?"
Realizing that the Chabot was dead, I left a message and got an email from a sales rep who said he wasn't available for a couple days but I could go to the dealership earlier if I wanted.
Again, I tried to make an appt with Chabot Brittany. No luck. I called the dealership and spoke to Mark who said. "Yes, the car had blindspot monitoring."
So I made an appt, went to the dealership, to find Mark - maskless - chatting away. I went to the waiting area, and he came in to tell me that, No, actually the car did not have blindspot monitoring.
No apologies for wasting my time.
Since I made the drive there, I asked him to recommend any other car - I wanted a large or midsized sedan, and he was completely uninterested, half-heartedly suggesting a Sonata. I was telling him about the Chabot problems on their web site when he just grew bored - again, another missed opportunity to apologize for wasting a potential customer's time.
I mean, seriously, when I am asking a car sales rep to suggest a car for me to buy, that is what sales types would call "a really good lead." But it seemed obvious that Mark was not interested.
Is that award-winning service?